23 JUNE 21 | 4-5pm
Shaping the Future of E-Commerce
Since Covid-19, we have witnessed one of the biggest behavioural shifts in the adoption and acceleration of digital online shopping behaviours due to retail stores being forced to close during lockdowns in cities around the world. The shift to online consumption looks to be a permanent behaviour change across different demographics, according to Global Web Index.
Join us at Bridge+ for an in-depth discussion on the latest trends that will be key to your e-commerce business in 2021 with our distinguished panel with vast experience from Fave, Grab and DHL. The panel will touch on topics such as adapting to a new set of customer expectations to opportunities created by new technologies, identifying major trends across customer experience, logistics, and selling and channel strategies:
- Biggest takeaways from the disruption to e-commerce industry caused by Covid-19
- Co-creating a seamless consumer journey from Platform, Payment, Process, Product to Promotion
- Riding the wave of key emerging e-commerce trends to future-proof your business/brand
- Identifying areas for sustainability leading to cost savings
Aik Phong Ng
Managing Director (Fave)
Aik-Phong is the Managing Director and founding member of Fave, Southeast Asia’s leading Online-to-Offline and cashless payment startup. AP, as he is more commonly known, currently heads out Fave's Singapore business, focusing on growing the FavePay cashless payment and loyalty rewards solution amongst F&B and Retail merchants, as well as driving rapid customer adoption, crossing 1 million FavePay transactions in Singapore within a year of launch.
He was previously the Head of National Accounts for Groupon APAC, building and driving a regional business unit that generated annual revenues in excess of $50 Million across 6 countries (Japan, Australia, Hong Kong, Taiwan, Malaysia & Singapore).
AP is a former Team Singapore Fencer and a SEA Games medalist. At 16, he entered Carleton University in Canada, graduating with a degree in Electrical & Systems Engineering as one of the faculty's youngest graduates.
In recognition of his business and organisational leadership, AP was The Leading CEO Award recipient at the prestigious 2018 Singapore HR Awards.
MD, Regional Head of Commercial (Grab)
With over 15 years of experience in the field of sales, business development and management consulting, Saad leads a dynamic team supporting Grab’s enterprise merchant-partners in Southeast Asia. He and the team are focused on helping these merchant-partners grow and optimise their presence on the platform across the different verticals within the Grab ecosystem, which includes GrabFood, GrabMart, GrabExpress, GrabPay and GrabAds. Saad was previously the Regional Head of Business Development and Partnerships for GrabFood, where he built and led the team responsible for acquiring and managing key restaurant partners across Southeast Asia.
Prior to joining Grab, Saad was previously the Head of Business Development for Uber in Southeast Asia, as well as India. He has also held roles in the Tata Group, Times of India Group, and Publicis (France). Saad holds a bachelor’s degree in engineering from the Rochester Institute of Technology and an MBA from the Indian School of Business.
Managing Director, Singapore (DHL eCommerce Solutions Asia Pacific)
As part of the Asia Pacific Management Board, Arun is responsible for leading the Operations and IT for all products and services of DHL eCommerce Solutions in Asia Pacific. In this role he oversees the development of new products and services, leads operational excellence improvements and manages the IT systems and infrastructure across Asia Pacific. Prior to this, Arun was a part of the DHL Consulting team, leading supply chain strategy consulting projects across industry verticals – automotive, technology, retail and life sciences – for DHL business units and customers of DPDHL Group.
DHL eCommerce Solutions is the e-commerce focused business unit of the DPDHL Group. Group-wide, Deutsche Post DHL Group aims to be the preferred provider of e-commerce related logistics services across the globe.
Arun Mambully completed his full-time MBA from INSEAD (France/Singapore) in 2009, and also holds a Bachelor in Commerce – First Class Honors from Shri Ram College of Commerce, Delhi University, India.
Founding President of the Singapore Chamber of E-commerce
Singapore Chamber of E-commerce is building an e-commerce eco-system for every Singaporean businesses to compete globally. Claudius believes that e-commerce is a fundamental capability for sustainable growth. His founding team consists of like-minded leaders who are passionate to disrupt the industries in their own areas.