1. When will the cashless parking be implemented at Queensbay Mall?

The cashless parking payment system will be implemented at Queensbay Mall effective 5 August 2019.

2. How do I enter the carpark when cashless parking payment is implemented?

You may enter the car park in the following options:

2.1. Tap your MyKad/Touch 'n Go card (ensure you have a minimum balance of RM20 in your MyKad) to enter and exit the mall, or

2.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

3. Is there any changes in the parking rates?

The parking rates remain the same, without any changes.

4. How much is the rate of the cashless parking?

VIP Car Park

Daily including Public Holiday

RM5.00 for 1st hour

RM2.00 for subsequent hour

Multi Level Car Park

Monday to Friday

RM1.00 for 1st 3 hours

RM1.00 for subsequent hour

Saturday, Sunday & Public Holiday

RM2.00 for 1st 2 hours

RM1.00 for subsequent hours

Basement Car Park

Monday to Friday

RM1.00 for 1st 2 hours

RM1.00 for subsequent hour

Saturday, Sunday & Public Holiday

RM2.00 for 1st hour

RM1.00 for subsequent hour

Motorcycle Parking

RM1.00 for per entry

Lost Ticket Penalty

RM50.00 for VIP Car Park

RM30.00 for Multi Level & Basement Car Park

RM10.00 for Motorcycle Parking

Clamping Fees

RM50.00 for car

RM30 for motorcycle

5. Can I redeem carpark rebates with CapitaStar?

Yes, you may redeem car park rebates whether you are parking with Touch 'n Go card or Car Park Ticket. Car park rebates can be redeemed at the Information Counter, located at Groud Floor, Central Zone. Refer to Q9 for the location of Information Counter.

Below are the car park rebate values available for redemption:

a) Redeem RM1 car park rebate with 200 STAR$®

b) Redeem RM2 car park rebate with 400 STAR$®

c) Redeem RM3 car park rebate with 600 STAR$®

Usage of multiple redemption vouchers are allowed per transaction. Launch CapitaStar App on your smartphone now.

6. What are the cashless payment methods available for parking?

You may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

7. I have paid the parking fee and I have proof of receipt. Why I can't exit the car park?

Please contact (604) 619 8877 or proceed to the Car Park Management Office at Level 3, South Zone and the personnel there will verify your payment and provide you assistance

Refer to floor plan below for location of the Car Park Management Office.

8. I have paid the parking fee but I don't have the receipt. Why I can't exit the car park?

Please contact (604) 619 8877 or proceed to the Car Park Management Office at Level 3, South Zone and the personnel there will verify your payment and provide you assistance

Refer to Q7 for location of the Car Park Management Office.

9. Where can I find more information on cashless parking service in Queensbay Mall?

For further assistance, you may proceed to Information Counter, Centre Zone, North Zone, or visit www.capitaland.com/mycarpark for more information.

Refer to floor plan below for location of Information Counter.

1. I don’t have a Touch ‘n Go card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your MyKad to enter (ensure you have a minimum balance of RM20 in your MyKad), or

1.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with either MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

2. What is the minimum balance required in MyKad/Touch 'n Go card to enter the carpark?

A minimum balance of RM20 is required to enter the car park. Please ensure enough balance in your MyKad/Touch 'n Go card to exit the car park. 

3. Is there surcharge for using Touch 'n Go to pay for parking?

There is no surcharge for parking payment using Touch 'n Go at Queensbay Mall.

4. I have very low credit in my Touch ‘n Go card. Can I still use my Touch ‘n Go card to enter the mall’s parking?

A minimum balance of RM20 is required to enter the car park. Please ensure enough balance in your Touch 'n Go card to exit the car park.

5. Where can I reload my MyKad/Touch 'n Go card?

Reload service is available at the following:

5.1. Touch ‘n Go Self-Service Kiosks located at:

• LG South Zone
• LG North Zone
• Car Park Management Office (3F South Zone)
  

5.2. Touch 'n Go Reload Agents located at:

• Guardian  (LG-88)
  
• Caring Pharmacy (LG-12B)
• Watsons (LG-12A)

Refer to the floor plan below for easy reference.

6. I don’t have a Touch ‘n Go card. Is the card available for purchase in Queensbay Mall?

Yes, Touch ‘n Go cards are available for purchase at Queensbay Mall Car Park Management Office at 3rd Floor (South Zone), which operates from 9.00am to 12.00am.

Refer to floor plan below for location of the Car Park Management Office.

7. I entered the carpark with my MyKad. Can I exit using the newly purchased Touch 'n Go card?

You need to exit with the same card you used to enter the carpark. If you entered the carpark using your MyKad, you will need to reload credit into you MyKad to exit the carpark.

Please proceed to the nearest Touch n' Go Self-Service Kiosk to reload your MyKad. Refer to Q5 for the locations to reload your MyKad.

8. After 12 midnight when all shops are closed and ATMs are offline, where do I reload?

You can reload at Touch ‘n Go Self-Service Kiosks, which operate 24 hours.

Refer to Q5 for location of Touch ‘n Go Self-Service Kiosks.

9. I’ve lost my MyKad/Touch 'n Go card, how do I exit the carpark?

Please lodge a police report and proceed to Queensbay Mall's Car Park Management Office at Level 3 (South Zone) and the Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket.

Refer to floor plan below for location of the Car Park Management Office.

10. I lost my handbag and wallet and my MyKad/Touch 'n Go card and I have no money, how do I exit the carpark?

Please lodge a police report and proceed to Queensbay Mall's Car Park Management Office at Level 3 (South Zone) and the Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket.

Refer to Q9 for location of the Car Park Management Office.

11. Can I pay the car park fees with Touch 'n Go eWallet?

For the time being, only the physical Touch 'n Go card is accepted for payment.

12. I'm at the carpark exit boomgate, and I don't have have enough balance in my MyKad/Touch 'n Go card. What should I do?

Please proceed to reload MyKad/Touch 'n Go card at the Touch ‘n Go Self-Service Kiosk located at Car Park Management Office at Level 3 (South Zone), which operates 24 hours.

Refer to Q5 for location of Touch ‘n Go Self-Service Kiosks.

13. How can I redeem parking rebates with CapitaStar at Queensbay Mall?

Follow these steps to redeem parking rebates with CapitaStar:

13.1. Tap your Touch 'n Go card to enter the car park.

13.2. Bring along your Touch 'n Go card with you.

13.3. Launch CapitaStar App on your smartphone.

13.4. Select "Mall" and choose "Queensbay Mall".

13.5. Look for the "Car Park Rebates" eDeal.

13.6. Select the amount you would like to redeem (i.e. RM1, RM2, RM3).

13.7. Select "Confirm" to confirm your redemption.

13.8. Proceed to our Information Counter located at Ground Floor (Central Zone) - refer to floor plan below for reference.

13.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

13.10. If there are unpaid balance, proceed to exit and the remaining parking fees will be deducted from your Touch 'n Go card.

1. I don’t have a credit/debit card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your MyKad/Touch 'n Go card to enter the mall (ensure you have a minimum balance of RM20), or

1.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with your MyKad/Touch 'n Go card before exiting the mall.

2. What are the options available at the Cashless Self-Service Payment Kiosks?

At the Cashless Self-Service Payment Kiosks, you may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

3. Where are the Cashless Self-Service Payment Kiosks for parking located?

The Cashless Self-Service Payment Kiosks for parking are located in replacement of where the automated parking system (APS) machines used to be located:

• LM (South Zone)
• LG (South & North Zone)
  
• GF (Central Zone)
  
• 3F (South, Central & North Zone)
• 4F (South & North Zone)
• 5F (South Zone)
  

Refer to the floor plan below for easy reference.

4. How do I make payment at the Cashless Self-Service Payment Kiosks?

Follow these steps to make payment at the Cashless Self-Service Payment Kiosks:

4.1. Enter the carpark and press for ticket.

4.2. Before getting your car, proceed to the nearest Cashless Self-Service Payment Kiosks (Refer to Q3 for Cashless Self-Service Payment Kiosk locations).

4.3. Select your preferred language.

4.4.  Select the type of transaction:

        a) Ticket Payment - for shoppers who pressed for ticket to enter the car park

        b) Season Renewal - for season pass holders

        c) Wheel Clamp - for payment to release wheel clamp

        d) Lost Ticket - for payment of ticket loss

4.5. Select "Ticket Payment".

4.6. Tap parking ticket on the card reader.

4.7.  Verify parking duration and fees.

4.8.  Tap/wave your payment card (MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB) on the card reader for payment.

4.9.  Upon successful payment, retain parking ticket for exit.

5. I've encountered an error message at the Cashless Self-Service Payment Kiosk. What shall I do?

You may proceed with payment at the Cashless Self-Service Payment Kiosk with another MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB card. If the error message persists, please proceed to Queensbay Mall's Car Park Management Office at Level 3 (South Zone) for further assistance or contact (604) 619 8877.

Refer to floor plan below for location of the Car Park Management Office.

6. I’ve lost my carpark ticket, how do I exit the carpark?

Please proceed to Car Park Management Office at Level 3 (South Zone), and the Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay flat rate of RM30 for Multi Storey & Basement Car Park, RM50 for VIP Car Park, RM10 for Motorcyle Parking at the Cashless Self-Service Payment Kiosk under lost ticket category.

Refer to Q3 for locations of Cashless Self-Service Payment Kiosk.

Refer to Q5 for location of the Car Park Management Office.

7. How can I redeem parking rebates with CapitaStar at Queensbay Mall?

Follow these steps to redeem parking rebates with CapitaStar:

7.1. Press for parking ticket to enter the car park.

7.2. Bring along the parking ticket with you.

7.3. Launch CapitaStar App on your smartphone.

7.4. Select "Mall" and choose "Queensbay Mall".

7.5. Look for the "Car Park Rebates" eDeal.

7.6. Select the rebate amount of your choice (i.e. RM1, RM2, RM3).

7.7. Select "Confirm" to confirm your redemption.

7.8. Proceed to our Information Counter located at Ground Floor (Central Atrium) - refer to floor plan below for reference.

7.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

7.10. If there are unpaid balance, proceed to the nearest Cashless Self-Service Payment Kiosk for payment. Refer to Q3 for Cashless Self-Service Payment Kiosk locations.

7.11. Upon successful payment, you may exit the car park.

1. When will the cashless parking be implemented at Gurney Plaza?

The cashless parking payment system will be implemented at Gurney Plaza from 27 May 2019 onwards.

2. How do I enter the carpark when cashless parking payment is implemented?

You may enter the car park in the following options:

2.1. Tap your MyKad/Touch 'n Go card (ensure you have a minimum balance of RM20 in your MyKad) to enter and exit the mall, or

2.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

3. Is there any changes in the parking rates?

The parking rates remain the same, without any changes.

4. How much is the rate of the cashless parking?

Basement Car Park

Daily including Public Holiday

RM2.00 for 1st hour

RM2.00 for subsequent hours

Multi Level Car Park

Monday to Friday

RM2.00 for 1st 3 hours

RM1.00 for subsequent hours

Saturday, Sunday & Public Holiday

RM4.00 for 1st 3 hours

RM1.00 for subsequent hours

5. Can I redeem carpark rebates with CapitaStar?

Yes, you may redeem car park rebates whether you are parking with Touch 'n Go card or Car Park Ticket. Car park rebates can be redeemed at the Information Counter, located at Groud Floor, Extension Wing. Refer to Q9 for the location of Information Counter.

Below are the car park rebate values available for redemption:

a) Redeem RM1 car park rebate with 200 STAR$®

b) Redeem RM2 car park rebate with 400 STAR$®

c) Redeem RM3 car park rebate with 600 STAR$®

Usage of multiple redemption vouchers are allowed per transaction. Launch CapitaStar App on your smartphone now.

6. What are the cashless payment methods available for parking?

You may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

7. I have paid the parking fee and I have proof of receipt. Why I can't exit the car park?

Please call (604) 222 8167 or proceed to Fire Command Centre (FCC), located on Ground Floor (Main Wing). The Officer will verify your payment receipt and provide immediate assistance.

Refer to floor plan below for location of Fire Command Centre (FCC).

8. I have paid the parking fee but I don't have the receipt. Why I can't exit the car park?

Please call (604) 222 8167 or proceed to Fire Command Centre (FCC), located on Ground Floor (Main Wing) and the Officer will verify your payment receipt and provide immediate assistance.

Refer to Q7 for location of Fire Command Centre (FCC).

9. Where can I find more information on cashless parking service in Gurney Plaza?

For assistance, you may enquire at our Information  Counter located on Ground Floor (Extension Wing), or visit www.capitaland.com/mycarpark for more information.

Refer to floor plan below for location of Information Counter.

1. I don’t have a Touch ‘n Go card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your MyKad to enter (ensure you have a minimum balance of RM20 in your MyKad), or

1.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with either MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

2. What is the minimum balance required in MyKad/Touch 'n Go card to enter the carpark?

A minimum balance of RM20 is required to enter the car park. Please ensure enough balance in your MyKad/Touch 'n Go card to exit the car park. 

3. Is there surcharge for using Touch 'n Go to pay for parking?

There is no surcharge for parking payment using Touch 'n Go at Gurney Plaza.

4. I have very low credit in my Touch ‘n Go card. Can I still use my Touch ‘n Go card to enter the mall’s parking?

A minimum balance of RM20 is required to enter the car park. Please ensure enough balance in your Touch 'n Go card to exit the car park.

5. Where can I reload my MyKad/Touch 'n Go card?

Reload service is available at the following:

5.1. Touch ‘n Go Self-Service Kiosk located at:

• Basement 2
• 5th Floor (Near Cars International)
• 6th Floor (Next to QuickCut)
  

5.2. Touch 'n Go Reload Agents located at:

• Cold Storage (Express Counter, B1-15)
• Watson's (B1-19/43A)
• MYNEWS.COM (B1-43)
• SenQ (L7-08/08A)

Refer to the floor plan below for easy reference.

6. I don’t have a Touch ‘n Go card. Is the card available for purchase in Gurney Plaza?

Yes, Touch ‘n Go cards are available for purchase at Touch 'n Go Self-Service Kiosks (B2, L5 and L6), which operate 24 hours. 

Refer to floor plan below for location of Touch 'n Go Self-Service Kiosk.

7. I entered the carpark with my MyKad. Can I exit using the newly purchased Touch 'n Go card?

You need to exit with the same card you used to enter the carpark. If you entered the carpark using your MyKad, you will need to reload credit into you MyKad to exit the carpark.

Please proceed to reload your MyKad. Refer to Q5 for the locations to reload your MyKad.

8. After 12 midnight when all shops are closed and ATMs are offline, where do I reload?

You can reload at Touch ‘n Go Self-Service Kiosks, which operate 24 hours.

Refer to Q6 for location of Touch ‘n Go Self-Service Kiosks.

9. I’ve lost my MyKad/Touch 'n Go card, how do I exit the carpark?

Please lodge a police report and proceed to Gurney Plaza's Fire Command Centre (FCC) at Ground Floor (Main Wing). The Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay the loss ticket rate of RM20 at the payment kiosk under lost ticket category.

Refer to floor plan below for location of Fire Command Centre (FCC).

10. I lost my handbag and wallet and my MyKad/Touch 'n Go card and I have no money, how do I exit the carpark?

Please lodge a police report, and proceed to Gurney Plaza's Fire Command Centre (FCC) at Ground Floor, (Main Wing). The Officer will verify your personnel details and police report. If all details are complete, the Officer will issue a temporary ticket. You need to pay the loss ticket rate of RM20 at the payment kiosk under lost ticket category.

Refer to Q9 for location of Fire Command Centre (FCC).

11. Can I pay the car park fees with Touch 'n Go eWallet?

For the time being, only the physical Touch 'n Go card is accepted for payment.

12. I'm at the carpark exit boomgate, and I don't have have enough balance in my MyKad/Touch 'n Go card. What should I do?

Please proceed to reload your MyKad/Touch 'n Go card at the Touch ‘n Go Self-Service Kiosk located at Gurney Plaza's Fire Command Centre (FCC) (Ground Floor, Main Wing), which operates 24 hours.

Refer to Q6 for location of Touch ‘n Go Self-Service Kiosks.

13. How can I redeem parking rebates with CapitaStar at Gurney Plaza?

Follow these steps to redeem parking rebates with CapitaStar:

13.1. Tap your Touch 'n Go card to enter the car park.

13.2. Bring along your Touch 'n Go card with you.

13.3. Launch CapitaStar App on your smartphone.

13.4. Select "Mall" and choose "Gurney Plaza".

13.5. Look for the "Car Park Rebates" eDeal.

13.6. Select the amount you would like to redeem (i.e. RM1, RM2, RM3).

13.7. Select "Confirm" to confirm your redemption.

13.8. Proceed to our Information Counter located at Ground Floor (Extension Wing) - refer to floor plan below for reference.

13.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

13.10. If there are unpaid balance, proceed to exit and the remaining parking fees will be deducted from your Touch 'n Go card.

1. I don’t have a credit/debit card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your MyKad/Touch 'n Go card to enter the mall (ensure you have a minimum balance of RM20), or

1.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk before exiting the mall.

2. What are the options available at the Cashless Self-Service Payment Kiosks?

At the Cashless Self-Service Payment Kiosks, you may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

3. Where are the Cashless Self-Service Payment Kiosks for parking located?

The Cashless Self-Service Payment Kiosks for parking are located in replacement of where the automated parking system (APS) machines used to be located:

• Basement 1
• Basement 2
• Ground Floor 
• 5th Floor
• 6th Floor 

Refer to the floor plan below for easy reference.

4. How do I make payment at the Cashless Self-Service Payment Kiosks?

Follow these steps to make payment at the Cashless Self-Service Payment Kiosks:

4.1. Enter the carpark and press for ticket.

4.2. Before getting your car, proceed to the nearest Cashless Self-Service Payment Kiosks (Refer to Q3 for Cashless Self-Service Payment Kiosk locations).

4.3. Select your preferred language.

4.4.  Select the type of transaction:

        a) Ticket Payment - for shoppers who pressed for ticket to enter the car park

        b) Season Renewal - for season pass holders

        c) Wheel Clamp - for payment to release wheel clamp

        d) Lost Ticket - for payment of ticket loss

4.5. Select "Ticket Payment".

4.6. Tap parking ticket on the card reader.

4.7.  Verify parking duration and fees.

4.8.  Tap/wave your payment card (MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB) on the card reader for payment.

4.9.  Upon successful payment, retain parking ticket for exit.

5. I've encountered an error message at the Cashless Self-Service Payment Kiosk. What shall I do?

You may proceed with payment at the Cashless Self-Service Payment Kiosk with another MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB card. If the error message persists, please proceed to Gurney Plaza's Fire Command Centre (FCC), located on Ground Floor (Main Wing)for further assistance or contact (604) 2228167.

Refer to floor plan below for location of Fire Command Centre (FCC).

6. I’ve lost my carpark ticket, how do I exit the carpark?

Please proceed to Gurney Plaza's  Fire Command Centre (FCC) at Ground Floor (Main Wing), and the Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay flat rate of RM20 at the Cashless Self-Service Payment Kiosk under lost ticket category.

Refer to Q3 for locations of Cashless Self-Service Payment Kiosk.

Refer to Q5 for location of Fire Command Centre (FCC).

7. How can I redeem parking rebates with CapitaStar at Gurney Plaza?

Follow these steps to redeem parking rebates with CapitaStar:

7.1. Press for parking ticket to enter the car park.

7.2. Bring along the parking ticket with you.

7.3. Launch CapitaStar App on your smartphone.

7.4. Select "Mall" and choose "Gurney Plaza".

7.5. Look for the "Car Park Rebates" eDeal.

7.6. Select the rebate amount of your choice (i.e. RM1, RM2, RM3).

7.7. Select "Confirm" to confirm your redemption.

7.8. Proceed to our Information Counter located at Ground Floor (Extension Wing) - refer to floor plan below for reference.

7.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

7.10. If there are unpaid balance, proceed to the nearest Cashless Self-Service Payment Kiosk for payment. Refer to Q3 for Cashless Self-Service Payment Kiosk locations.

7.11. Upon successful payment, you may exit the car park.

1. When was cashless parking payment system implemented at 3 Damansara?

The cashless parking payment system was implemented at 3 Damansara on 1 April 2019.

2. How do I enter the carpark when cashless parking payment is implemented?

You may enter the car park in the following options:

2.1. Tap your MyKad/Touch 'n Go card (ensure you have a minimum balance of RM20 in your MyKad) to enter and exit the mall, or

2.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

3. Is there any changes in the parking rates?

The parking rates remain the same, without any changes.

4. How much is the rate of the cashless parking?

Weekdays & Weekends

RM1.00 for the first 3 hours

RM1.00 for every subsequent 1 hour or part thereof

5. Can I redeem carpark rebates with CapitaStar?

Yes, you may redeem car park rebates whether you tap in with Touch 'n Go card or press for Ticket.  Car park rebates can be redeemed at the Information Counter, located on Ground Floor. Refer to Q9 for the location of Information Counter.

From 1 April until 31 December 2019, you may enjoy 50% SAVINGS on your STAR$® when you redeem car park rebates at 3 Damansara:

a) Redeem RM1 car park rebate with 100 STAR$® (NP: 200 STAR$®)

b) Redeem RM2 car park rebate with 200 STAR$® (NP: 400 STAR$®)

c) Redeem RM3 car park rebate with 300 STAR$® (NP: 600 STAR$®)

6. What are the cashless payment methods available for parking?

You may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

7. I have paid the parking fee and I have proof of receipt. Why I can't exit the car park?

Please call (603) 7663 2888 or proceed to Fire Command Centre (FCC), located on Ground Floor. The Officer will verify your payment receipt and provide immediate assistance.

Refer to floor plan below for location of Fire Command Centre (FCC).

8. I have paid the parking fee but I don't have the receipt. Why I can't exit the car park?

Please proceed to Fire Command Centre (FCC), located on Ground Floor and the Officer will verify your payment receipt and provide immediate assistance.

Refer to Q7 for location of Fire Command Centre (FCC).

9. Where can I find more information on cashless parking service in 3 Damansara?

For assistance, you may enquire at our Customer Service Counter located on Ground Floor, or visit www.capitaland.com/mycarpark for more information.

Refer to floor plan below for location of Customer Service Counter.

1. I don’t have a Touch ‘n Go card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your MyKad to enter (ensure you have a minimum balance of RM20 in your MyKad), or

1.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with either MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

2. What is the minimum balance required in MyKad/Touch 'n Go card to enter the carpark?

A minimum balance of RM20 is required to enter the car park. Please ensure enough balance in your MyKad/Touch 'n Go card to exit the car park. 

3. Is there surcharge for using Touch 'n Go to pay for parking?

There is no surcharge for parking payment using Touch 'n Go at 3 Damansara.

4. I have very low credit in my Touch ‘n Go card. Can I still use my Touch ‘n Go card to enter the mall’s parking?

Yes, you can still enter the car park with low credit balance in your Touch 'n Go card. However, you need to reload your Touch 'n Go card before exiting the mall.

5. I have RM0 balance on my MyKad/Touch 'n Go card, where do I reload?

Reload service is available at the following:

5.1. Touch ‘n Go Self-Service Kiosk located at 3 Damansara's Carpark Office (Basement 1)

5.2. Caring Pharmacy (Lower Ground, Unit 03A & 05)

5.3. myNEWS.com (Lower Ground, Unit 08)

5.4. Watsons (Ground Floor, Unit 15)

5.5. 7-Eleven (Ground Floor, Unit 38)

Refer to the floor plan below for easy reference.

6. I don’t have a Touch ‘n Go card. Is the card available for purchase in 3 Damansara?

Yes, Touch ‘n Go cards are available for purchase at Touch 'n Go Self-Service Kiosk located at 3 Damansara’s Carpark Office in Basement 1.

Refer to floor plan below for location of Touch 'n Go Self-Service Kiosk.

7. I entered the carpark with my MyKad. Can I exit using the newly purchased Touch 'n Go card?

Unfortunately, you need to exit with the same card you used to enter the carpark. If you entered the carpark using your MyKad, you will need to reload credit into you MyKad to exit the carpark.

Please proceed to reload your MyKad. Refer to Q5 for the locations to reload your MyKad.

8. After 12 midnight when all shops are closed and ATMs are offline, where do I reload?

You can reload at Touch ‘n Go Self-Service Kiosk located at 3 Damansara’s Carpark Office (Basement 1), which operates 24 hours.

Refer to Q6 for location of Touch ‘n Go Self-Service Kiosk.

9. I’ve lost my MyKad/Touch 'n Go card, how do I exit the carpark?

Please lodge a police report and proceed to 3 Damansara’s Fire Command Centre (FCC) on Ground Floor. The Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay the loss ticket rate of RM50 at the payment kiosk under lost ticket category.

Refer to floor plan below for location of Fire Command Centre (FCC).

10. I lost my handbag and wallet and my MyKad/Touch 'n Go card and I have no money, how do I exit the carpark?

Please lodge a police report and proceed to 3 Damansara’s Fire Command Centre (FCC) on Ground Floor. The Officer will verify your personnel details and police report. If all details are complete, the Officer will issue a temporary ticket. You need to pay the loss ticket rate of RM50 at the payment kiosk under lost ticket category.

Refer to Q9 for location of Fire Command Centre (FCC).

11. Can I pay the car park with Touch 'n Go eWallet?

For the time being, only the physical Touch 'n Go card is accepted for payment.

12. I'm at the carpark exit boomgate, and I don't have have enough balance in my MyKad/Touch 'n Go card. What should I do?

Please proceed to reload MyKad/Touch 'n Go card at the Touch ‘n Go Self-Service Kiosk located at 3 Damansara's Carpark Office (Basement 1), which operates 24 hours.

Refer to Q6 for location of Touch ‘n Go Self-Service Kiosk.

13. How can I redeem parking rebates with CapitaStar at 3 Damansara?

Follow these steps to redeem parking rebates with CapitaStar:

13.1. Tap your Touch 'n Go card to enter the car park.

13.2. Bring along your Touch 'n Go card with you.

13.3. Launch CapitaStar App on your smartphone.

13.4. Select "Mall" and choose "3 Damansara".

13.5. Look for the "Car Park Rebates" eDeal.

13.6. Select the amount you would like to redeem (i.e. RM1, RM2, RM3).

13.7. Select "Confirm" to confirm your redemption.

13.8. Proceed to our Customer Service Counter located on Ground Floor - refer to floor plan below for reference.

13.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

13.10. If there are unpaid balance, proceed to exit and the remaining parking fees will be deducted from your Touch 'n Go card.

1. I don’t have a credit/debit card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your Touch 'n Go card to enter, and reload your Touch 'n Go card at Touch 'n Go Self-Service Kiosk before exiting the mall, or

1.2. Tap your MyKad to enter, and reload your MyKad at Touch 'n Go Self-Service Kiosk before exiting the mall, or

1.3. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk before exiting the mall.

2. What are the options available at the Cashless Self-Service Payment Kiosks?

At the Cashless Self-Service Payment Kiosks, you may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

3. Where are the Cashless Self-Service Payment Kiosks for parking located?

The Cashless Self-Service Payment Kiosks for parking are located in replacement of where the automated parking system (APS) machines used to be located:

• Lower Ground Floor
• Basement 1
• Basement 2

Refer to the floor plan below for easy reference.

4. How do I make payment at the Cashless Self-Service Payment Kiosks?

Follow these steps to make payment at the Cashless Self-Service Payment Kiosks:

4.1. Enter the carpark and press for ticket.

4.2. Before getting your car, proceed to the nearest Cashless Self-Service Payment Kiosks (Refer to Q3 for Cashless Self-Service Payment Kiosk locations).

4.3. Select your preferred language.

4.4.  Select the type of transaction:

        a) Ticket Payment - for shoppers who pressed for ticket to enter the car park

        b) Season Renewal - for season pass holders

        c) Wheel Clamp - for payment to release wheel clamp

        d) Lost Ticket - for payment of ticket loss

4.5. Select "Ticket Payment".

4.6. Tap parking ticket on the card reader.

4.7.  Verify parking duration and fees.

4.8.  Tap your payment card (MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB) on the card reader for payment.

4.9.  Upon successful payment, retain parking ticket for exit.

5. I've encountered an error message at the Cashless Self-Service Payment Kiosk. What shall I do?

You may proceed with payment at the Cashless Self-Service Payment Kiosk with another MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB card. If the error message persists, please proceed to 3 Damansara’s Fire Command Centre (FCC) on Ground Floor for further assistance.

Refer to floor plan below for location of Fire Command Centre (FCC).

6. I’ve lost my carpark ticket, how do I exit the carpark?

Please proceed to 3 Damansara’s Fire Command Centre (FCC) on Ground Floor, and the Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay flat rate of RM22 if the incident is within 24 hours or RM42 after 24 hours (overnight parking charges) at the Cashless Self-Service Payment Kiosk under lost ticket category.

Refer to Q3 for locations of Cashless Self-Service Payment Kiosk.

Refer to Q5 for location of Fire Command Centre (FCC).

7. How can I redeem parking rebates with CapitaStar at 3 Damansara?

Follow these steps to redeem parking rebates with CapitaStar:

7.1. Press for parking ticket to enter the car park.

7.2. Bring along the parking ticket with you.

7.3. Launch CapitaStar App on your smartphone.

7.4. Select "Mall" and choose "3 Damansara".

7.5. Look for the "Car Park Rebates" eDeal.

7.6. Select the rebate amount of your choice (i.e. RM1, RM2, RM3).

7.7. Select "Confirm" to confirm your redemption.

7.8. Proceed to our Customer Service Counter located on Ground Floor - refer to floor plan below for reference.

7.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

7.10. If there are unpaid balance, proceed to the nearest Cashless Self-Service Payment Kiosk for payment. Refer to Q3 for Cashless Self-Service Payment Kiosk locations.

7.11. Upon successful payment, you may exit the car park.

1. When was cashless parking payment system was implemented at East Coast Mall?

The cashless parking payment system was implemented at East Coast Mall on 7 January 2019.

2. How do I enter the carpark when cashless parking payment is implemented?

You may enter the car park in the following options:

2.1. Tap your MyKad/Touch 'n Go card (ensure you have a minimum balance of RM20 in your MyKad) to enter and exit the mall, or

2.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

3. Is there any changes in the parking rates?

The parking rates remain the same, without any changes.

4. How much is the rate of the cashless parking?

Weekdays & Weekends

RM2.00 for the first 3 hours

RM1.00 for every subsequent 1 hour or part thereof

RM6.00 subject to maximum/per day

RM20.00 overnight parking

5. Can I redeem carpark rebates with CapitaStar?

Yes, you may redeem car park rebates whether you tap in with Touch 'n Go card or press for Ticket.  Car park rebates can be redeemed at the Information Counter, located on Ground Floor. Refer to Q9 for the location of Information Counter.

From 23 May 2019 - 01 January 2020, you may enjoy 50% SAVINGS on your STAR$® when you redeem car park rebates at East Coast Mall:

a) Redeem RM1 car park rebate with 100 STAR$® (NP: 200 STAR$®)

b) Redeem RM2 car park rebate with 200 STAR$® (NP: 400 STAR$®)

c) Redeem RM3 car park rebate with 300 STAR$® (NP: 600 STAR$®)

Usage of multiple redemption vouchers are allowed per transaction. Launch CapitaStar App on your smartphone now.

6. What are the cashless payment methods available for parking?

You may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

7. I have paid the parking fee and I have proof of receipt. Why I can't exit the car park?

Please proceed to Fire Command Centre (FCC), located on Ground Floor and the Officer will verify your payment receipt and provide immediate assistance.

Refer to floor plan below for location of Fire Command Centre (FCC).

8. I have paid the parking fee but I don't have the receipt. Why I can't exit the car park?

Please proceed to Fire Command Centre (FCC), located on Ground Floor and the Officer will verify your payment receipt and provide immediate assistance.

Refer to Q7 for location of Fire Command Centre (FCC).

9. Where can I find more information on cashless parking service in East Coast Mall?

For assistance, you may enquire at our Customer Service Counter located on Ground Floor, or visit www.capitaland.com/mycarpark for more information.

Refer to floor plan below for location of Customer Service Counter.

1. I don’t have a Touch ‘n Go card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your MyKad to enter (ensure you have a minimum balance of RM20 in your MyKad), or

1.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with either MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

2. What is the minimum balance required in MyKad/Touch 'n Go card to enter the carpark?

A minimum balance of RM20 is required to enter the car park. Please ensure enough balance in your MyKad/Touch 'n Go card to exit the car park. 

3. Is there surcharge for using Touch 'n Go to pay for parking?

There is no surcharge for parking payment using Touch 'n Go at East Coast Mall.

4. I have very low credit in my Touch ‘n Go card. Can I still use my Touch ‘n Go card to enter the mall’s parking?

Yes, you can still enter the car park with low credit balance in your Touch 'n Go card. However, you need to reload your Touch 'n Go card before exiting the mall.

5. I have RM0 balance on my MyKad/Touch 'n Go card, where do I reload?

Reload service is available at the following:

5.1. Touch ‘n Go Self-Service Kiosk located at East Coast Mall’s Fire Command Centre (FCC) on Ground Floor

5.2. Guardian (Level 2, Unit 42)

5.3. Watsons (Level 2, Unit 19, 20 & 21)

Refer to the floor plan below for easy reference.

6. I don’t have a Touch ‘n Go card. Is the card available for purchase in East Coast Mall?

Yes, Touch ‘n Go cards are available for purchase at Touch 'n Go Self-Service Kiosk located at East Coast Mall’s Fire Command Centre (FCC) on Ground Floor.

Refer to floor plan below for location of Touch 'n Go Self-Service Kiosk.

7. I entered the carpark with my MyKad. Can I exit using the newly purchased Touch 'n Go card?

Unfortunately, you need to exit with the same card you used to enter the carpark. If you entered the carpark using your MyKad, you will need to reload credit into you MyKad to exit the carpark.

Please proceed to reload your MyKad. Refer to Q5 for the locations to reload your MyKad.

8. After 12 midnight when all shops are closed and ATMs are offline, where do I reload?

You can reload at Touch ‘n Go Self-Service Kiosk located at East Coast Mall’s Fire Command Centre (FCC) on Ground Floor, which operates 24 hours.

Refer to Q6 for location of Touch ‘n Go Self-Service Kiosk.

9. I’ve lost my MyKad/Touch 'n Go card, how do I exit the carpark?

Please lodge a police report and proceed to East Coast Mall’s Fire Command Centre (FCC) on Ground Floor. The Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay flat rate of RM6 if the incident is within 24 hours or RM26 after 24 hours (overnight parking charges) at the payment kiosk under lost ticket category.

Refer to floor plan below for location of Fire Command Centre (FCC).

10. I lost my handbag and wallet and my MyKad/Touch 'n Go card and I have no money, how do I exit the carpark?

Please lodge a police report and proceed to East Coast Mall’s Fire Command Centre (FCC) on Ground Floor. The Officer will verify your personnel details and police report. If all details are complete, the Officer will issue a temporary ticket. You need to pay flat rate of RM6 if the incident is within 24 hours or RM26 after 24 hours (overnight parking charges) at the payment kiosk under lost ticket category.

Refer to Q9 for location of Fire Command Centre (FCC).

11. Can I pay the car park with Touch 'n Go eWallet?

For the time being, only the physical Touch 'n Go card is accepted for payment.

12. I'm at the carpark exit boomgate, and I don't have have enough balance in my MyKad/Touch 'n Go card. What should I do?

Please proceed to reload MyKad/Touch 'n Go card at the Touch ‘n Go Self-Service Kiosk located at East Coast Mall’s Fire Command Centre (FCC) on Ground Floor, which operates 24 hours.

Refer to Q6 for location of Touch ‘n Go Self-Service Kiosk.

13. How can I redeem parking rebates with CapitaStar at East Coast Mall?

Follow these steps to redeem parking rebates with CapitaStar:

13.1. Tap your Touch 'n Go card to enter the car park.

13.2. Bring along your Touch 'n Go card with you.

13.3. Launch CapitaStar App on your smartphone.

13.4. Select "Mall" and choose "East Coast Mall".

13.5. Look for the "Car Park Rebates" eDeal.

13.6. Select the amount you would like to redeem (i.e. RM1, RM2, RM3).

13.7. Select "Confirm" to confirm your redemption.

13.8. Proceed to our Customer Service Counter located on Ground Floor - refer to floor plan below for reference.

13.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

13.10. If there are unpaid balance, proceed to exit and the remaining parking fees will be deducted from your Touch 'n Go card.

1. I don’t have a credit/debit card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your Touch 'n Go card to enter, and reload your Touch 'n Go card at Touch 'n Go Self-Service Kiosk before exiting the mall, or

1.2. Tap your MyKad to enter, and reload your MyKad at Touch 'n Go Self-Service Kiosk before exiting the mall, or

1.3. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk before exiting the mall.

2. What are the options available at the Cashless Self-Service Payment Kiosks?

At the Cashless Self-Service Payment Kiosks, you may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

3. Where are the Cashless Self-Service Payment Kiosks for parking located?

The Cashless Self-Service Payment Kiosks for parking are located in replacement of where the automated parking system (APS) machines used to be located:

• Basement Level
• Ground Floor
• 3rd Floor
• 4th Floor

Refer to the floor plan below for easy reference.

4. How do I make payment at the Cashless Self-Service Payment Kiosks?

Follow these steps to make payment at the Cashless Self-Service Payment Kiosks:

4.1. Enter the carpark and press for ticket.

4.2. Before getting your car, proceed to the nearest Cashless Self-Service Payment Kiosks (Refer to Q3 for Cashless Self-Service Payment Kiosk locations).

4.3. Select your preferred language.

4.4.  Select the type of transaction:

        a) Ticket Payment - for shoppers who pressed for ticket to enter the car park

        b) Season Renewal - for season pass holders

        c) Wheel Clamp - for payment to release wheel clamp

        d) Lost Ticket - for payment of ticket loss

4.5. Select "Ticket Payment".

4.6. Tap parking ticket on the card reader.

4.7.  Verify parking duration and fees.

4.8.  Tap your payment card (MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB) on the card reader for payment.

4.9.  Upon successful payment, retain parking ticket for exit.

5. I've encountered an error message at the Cashless Self-Service Payment Kiosk. What shall I do?

You may proceed with payment at the Cashless Self-Service Payment Kiosk with another MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB
card. If the error message persists, please proceed to East Coast Mall’s Fire Command Centre (FCC) on Ground Floor for further assistance.

Refer to floor plan below for location of Fire Command Centre (FCC).

6. I’ve lost my carpark ticket, how do I exit the carpark?

Please proceed to East Coast Mall’s Fire Command Centre (FCC) on Ground Floor, and the Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay flat rate of RM22 if the incident is within 24 hours or RM42 after 24 hours (overnight parking charges) at the Cashless Self-Service Payment Kiosk under lost ticket category.

Refer to Q3 for locations of Cashless Self-Service Payment Kiosk.

Refer to Q5 for location of Fire Command Centre (FCC).

7. How can I redeem parking rebates with CapitaStar at East Coast Mall?

Follow these steps to redeem parking rebates with CapitaStar:

7.1. Press for parking ticket to enter the car park.

7.2. Bring along the parking ticket with you.

7.3. Launch CapitaStar App on your smartphone.

7.4. Select "Mall" and choose "East Coast Mall".

7.5. Look for the "Car Park Rebates" eDeal.

7.6. Select the rebate amount of your choice(i.e. RM1, RM2, RM3).

7.7. Select "Confirm" to confirm your redemption.

7.8. Proceed to our Customer Service Counter located on Ground Floor - refer to floor plan below for reference.

7.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

7.10. If there are unpaid balance, proceed to the nearest Cashless Self-Service Payment Kiosk for payment. Refer to Q3 for Cashless Self-Service Payment Kiosk locations.

7.11. Upon successful payment, you may exit the car park.

1. When was cashless parking payment system implemented at Sungei Wang?

The cashless parking payment system was implemented at Sungei Wang on 18 March 2019.

2. How do I enter the carpark when cashless parking payment is implemented?

You may enter the car park in the following options:

2.1. Tap your MyKad/Touch 'n Go card (ensure you have a minimum balance of RM20 in your MyKad) to enter and exit the mall, or

2.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

3. Is there any changes in the parking rates?

The parking rates remain the same, without any changes.

4. How much is the rate of the cashless parking?

Weekdays

Weekdays

RM4.00 for the first 2 hours

RM1.00 for every subsequent hour or part thereof

RM5.00 Flat Rate (6pm to 7am next day) per entry

RM2.00 Motorbike per entry

Weekends & Public Holiday

RM4.00 for the first 2 hours

RM2.00 for every subsequent hour or part thereof

RM5.00 Flat Rate (6pm to 7am next day) per entry

RM2.00 Motorbike per entry

5. Can I redeem carpark rebates with CapitaStar?

At the moment, CapitaStar is not available at Sungei Wang. Stay tuned for updates soon!

6. What are the cashless payment methods available for parking?

You may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

7. I have paid the parking fee and I have proof of receipt. Why I can't exit the car park?

Please proceed to Car Park Management Office, located at Basement 2 and the Officer will verify your payment receipt and provide immediate assistance.

Refer to floor plan below for location of Car Park Management Office.

8. I have paid the parking fee but I don't have the receipt. Why I can't exit the car park?

Please proceed to Car Park Management Office, located at Basement 2 and the Officer will verify your payment receipt and provide immediate assistance. Refer to Q7 for location of Car Park Management Office.

9. Where can I find more information on cashless parking service in Sungei Wang?

For assistance, you may enquire at our Customer Service Counter located on LG Floor, or visit www.capitaland.com/mycarpark for more information.

Refer to floor plan below for location of Customer Service Counter.

1. I don’t have a Touch ‘n Go card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your MyKad to enter (ensure you have a minimum balance of RM20 in your MyKad), or

1.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with either MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

2. What is the minimum balance required in MyKad / Touch 'n Go card to enter the carpark?

A minimum balance of RM20 is required to enter the car park. Please ensure enough balance in your MyKad/Touch 'n Go card to exit the car park. 

3. Is there surcharge for using Touch 'n Go to pay for parking?

There is no surcharge for parking payment using Touch 'n Go at Sungei Wang.

4. I have very low credit in my Touch ‘n Go card. Can I still use my Touch ‘n Go card to enter the mall’s parking?

Yes, you can still enter the car park with low credit balance in your Touch 'n Go card. However, you need to reload your Touch 'n Go card before exiting the mall.

5. I have RM0 balance on my MyKad / Touch 'n Go card, where do I reload?

Reload service is available at the following:

5.1. Touch ‘n Go Self-Service Kiosk located at Basement 2 (Staircase 12)

5.2. Watsons (G034)

5.3. Guardian (C2 & C3)

5.4. Caring Pharmacy (C39)

5.5. Giant Supermarket (Concourse)

5.6. 7-Eleven (F133)

Refer to the floor plan below for easy reference.

6. I don’t have a Touch ‘n Go card. Is the card available for purchase in Sungei Wang?

Yes, Touch ‘n Go cards are available for purchase at Touch ‘n Go Self-Service Kiosk located at Basement 2 (Staircase 12).

Refer to floor plan below for location of Touch ‘n Go Self-Service Kiosk.

7. I entered the carpark with my MyKad. Can I exit using the newly purchased Touch 'n Go card?

Unfortunately, you need to exit with the same card you used to enter the carpark. If you entered the carpark using your MyKad, you will need to reload credit into you MyKad to exit the carpark.

Please proceed to the Touch 'n Go Self-Service Kiosk to reload your MyKad. Refer to Q5 for the locations to reload your MyKad.

8. After 12 midnight when all shops are closed and ATMs are offline, where do I reload?

You can reload at Touch ‘n Go Self-Service Kiosk located at Basement 2 (Staircase 12) in Sungei Wang, which operates 24 hours.

Refer to Q6 for location of Touch ‘n Go Self-Service Kiosk.

9. I’ve lost my MyKad / Touch 'n Go card, how do I exit the carpark?

Please lodge a police report and proceed to Car Park Management Office located at Basement 2. The Car Park Supervisor will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the ar Park Supervisor will issue a temporary ticket. You need to pay the loss ticket rate of RM50 at the payment kiosk under lost ticket category.

Refer to floor plan below for location of Car Park Management Office.

10. I lost my handbag and wallet and my MyKad / Touch 'n Go card and I have no money, how do I exit the carpark?

Please lodge a police report and proceed to Car Park Management Office located at Basement 2. The Car Park Supervisor will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the ar Park Supervisor will issue a temporary ticket. You need to pay the loss ticket rate of RM50 at the payment kiosk under lost ticket category.

Refer to Q9 for location of Car Park Management Office.

11. Can I pay the car park with Touch 'n Go eWallet?

For the time being, only the physical Touch 'n Go card is accepted for payment.

12. I'm at the carpark exit boomgate, and I don't have have enough balance in my MyKad / Touch 'n Go card. What should I do?

Please proceed to reload MyKad / Touch 'n Go card at Touch ‘n Go Self-Service Kiosk located at Basement 2 (Staircase 12), which operates 24 hours.

Refer to Q6 for location of Touch ‘n Go Self-Service Kiosk.

13. How can I redeem parking rebates with CapitaStar at Sungei Wang?

At the moment, CapitaStar is not available at Sungei Wang. Stay tuned for updates soon!

1. I don’t have a credit/debit card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your Touch 'n Go card to enter, and reload your Touch 'n Go card at Touch 'n Go Self-Service Kiosk before exiting the mall, or

1.2. Tap your MyKad to enter, and reload your MyKad at Touch 'n Go Self-Service Kiosk before exiting the mall, or

1.3. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk before exiting the mall.

2. What are the options available at the Cashless Self-Service Payment Kiosks?

At the Cashless Self-Service Payment Kiosks, you may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

3. Where are the Cashless Self-Service Payment Kiosks for parking located?

The Cashless Self-Service Payment Kiosks for parking are located in replacement of where the automated parking system (APS) machines used to be located:

• Basement 3
  
• Lower Basement 2
• Basement 2
• Loading Bay
• Concourse

Refer to the floor plan below for easy reference.

4. How do I make payment at the Cashless Self-Service Payment Kiosks?

Follow these steps to make payment at the Cashless Self-Service Payment Kiosks:

4.1. Enter the carpark and press for ticket.

4.2. Before getting your car, proceed to the nearest Cashless Self-Service Payment Kiosks (Refer to Q3 for Cashless Self-Service Payment Kiosk locations).

4.3. Select your preferred language.

4.4.  Select the type of transaction:

   a) Ticket Payment - for shoppers who pressed for ticket to enter the car park

    b) Season Renewal - for season pass holders

    c) Wheel Clamp - for payment to release wheel clamp

    d) Lost Ticket - for payment of ticket loss

4.5. Select "Ticket Payment".

4.6. Tap parking ticket on the card reader.

4.7.  Verify parking duration and fees.

4.8.  Tap your payment card (MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB) on the card reader for payment.

4.9.  Upon successful payment, retain parking ticket for exit.

5. I've encountered an error message at the Cashless Self-Service Payment Kiosk. What shall I do?

You may proceed with payment at the Cashless Self-Service Payment Kiosk with another MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB
card. If the error message persists, please proceed to the Car Park Management Office, located at Basement 2 for further assistance.

Refer to floor plan below for location of Cashless Self-Service Payment Kiosk.

6. I’ve lost my carpark ticket, how do I exit the carpark?

Please proceed to Car Park Management Office located at Basement 2, and the Car Park Supervisor will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay the loss ticket rate of RM50 at the payment kiosk under lost ticket category.

Refer to Q5 for location of Car Park Management Office.

7. How can I redeem parking rebates with CapitaStar at Sungei Wang?

At the moment, CapitaStar is not available at Sungei Wang. Stay tuned for updates soon!

1. When was cashless parking payment system implemented at The Mines?

The cashless parking payment system was implemented at The Mines on 18 March 2019.

2. How do I enter the carpark when cashless parking payment is implemented?

You may enter the car park in the following options:

2.1. Tap your MyKad/Touch 'n Go card (ensure you have a minimum balance of RM20 in your MyKad) to enter and exit the mall, or

2.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

3. Is there any changes in the parking rates?

The parking rates remain the same, without any changes.

4. How much is the rate of the cashless parking?

Weekdays

RM1.00 for the first 3 hours

RM1.00 for every subsequent 2 hours or part thereof

RM4.00 subject to maximum/per day

Weekends & Public Holidays

RM3.00 for the first 3 hours

RM1.00 for every subsequent 1 hour or part thereof

RM6.00 subject to maximum/per day

5. Can I redeem carpark rebates with CapitaStar?

Yes, you may redeem car park rebates whether you tap in with Touch 'n Go card or press for Ticket. Car park rebates can be redeemed at the Information Counter, located at Level 3 (East Court). Refer to Q9 for the location of Information Counter.

Below are the car park rebate values available for redemption:

a) Redeem RM1 car park rebate with 200 STAR$®

b) Redeem RM2 car park rebate with 400 STAR$®

c) Redeem RM3 car park rebate with 600 STAR$®

Usage of multiple redemption vouchers are allowed per transaction. Launch CapitaStar App on your smartphone now.

6. What are the cashless payment methods available for parking?

You may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

7. I have paid the parking fee and I have proof of receipt. Why I can't exit the car park?

Please call (603) 8949 6396 or proceed to Fire Command Centre (FCC), located on Level 3 (South Court). The Officer will verify your payment receipt and provide immediate assistance.

Refer to floor plan below for location of Fire Command Centre (FCC).

8. I have paid the parking fee but I don't have the receipt. Why I can't exit the car park?

Please call (603) 8949 6396 or proceed to Fire Command Centre (FCC), located on Level 3 (South Court). The Officer will verify your payment receipt and provide immediate assistance.

Refer to Q7 for location of Fire Command Centre (FCC).

9. Where can I find more information on cashless parking service in The Mines?

For assistance, you may enquire at our Customer Service Counter located on Level 3 (East Court), or visit www.capitaland.com/mycarpark for more information.

Refer to floor plan below for location of Customer Service Counter.

1. I don’t have a Touch ‘n Go card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your MyKad to enter (ensure you have a minimum balance of RM20 in your MyKad), or

1.2. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk with either MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB before exiting the mall.

2. What is the minimum balance required in MyKad / Touch 'n Go card to enter the carpark?

A minimum balance of RM20 is required to enter the car park. Please ensure enough balance in your MyKad/Touch 'n Go card to exit the car park. 

3. Is there surcharge for using Touch 'n Go to pay for parking?

There is no surcharge for parking payment using Touch 'n Go at The Mines.

4. I have very low credit in my Touch ‘n Go card. Can I still use my Touch ‘n Go card to enter the mall’s parking?

Yes, you can still enter the car park with low credit balance in your Touch 'n Go card. However, you need to reload your Touch 'n Go card before exiting the mall.

5. I have RM0 balance on my MyKad / Touch 'n Go card, where do I reload?

Reload service is available at the following:

5.1. Touch ‘n Go Self-Service Kiosk located at The Mines’ Fire Command Centre (FCC) (Level 3, South Court)

5.2. Information Counter at (Level 3, East Court)

5.3. Caring Pharmacy (L2-60, North Court)

5.4. Watsons (L1-12, North Court)

5.5. Guardian (L1-30, South Court)

5.6. 7-Eleven (L1-94, South Court)

5.7. KK Super Mart (L1-108, West Court)

Refer to the floor plan below for easy reference.

6. I don’t have a Touch ‘n Go card. Is the card available for purchase in The Mines?

Yes, Touch ‘n Go cards are available for purchase at Touch ‘n Go Self-Service Kiosk located at The Mines' Fire Command Centre (FCC) at Level 3 (South Court), which operates 24 hours.

Refer to floor plan below for location of Touch ‘n Go Self-Service Kiosk.

7. I entered the carpark with my MyKad. Can I exit using the newly purchased Touch 'n Go card?

Unfortunately, you need to exit with the same card you used to enter the carpark. If you entered the carpark using your MyKad, you will need to reload credit into you MyKad to exit the carpark.

Please proceed to the Touch 'n Go Self-Service Kiosk to reload your MyKad. Refer to Q5 for the locations to reload your MyKad.

8. After 12 midnight when all shops are closed and ATMs are offline, where do I reload?

You can reload at Touch ‘n Go Self-Service Kiosk located at The Mines' Fire Command Centre (FCC) at Level 3 (South Court), which operates 24 hours.

Refer to Q6 for location of Touch 'n Go Self-Service Kiosk.

9. I’ve lost my MyKad / Touch 'n Go card, how do I exit the carpark?

Please lodge a police report and proceed to The Mines' Fire Command Centre (FCC) at Level 3 (South Court). The Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay flat rate of RM4 (weekdays) or RM6 (weekends) at the payment kiosk under lost ticket category.

Refer to floor plan below for location of Fire Command Centre (FCC).

10. I lost my handbag and wallet and my MyKad/ Touch 'n Go card and I have no money, how do I exit the carpark?

Please lodge a police report and proceed to The Mines' Fire Command Centre (FCC) at Level 3 (South Court). The Officer will verify your personnel details and police report. If all details are complete, the Officer will issue a temporary ticket. You need to pay flat rate of RM4 (weekdays) or RM6 (weekends) at the payment kiosk under lost ticket category.

Refer to Q9 for location of Fire Command Centre (FCC).

11. Can I pay the car park with Touch 'n Go eWallet?

For the time being, only the physical Touch 'n Go card is accepted for payment.

12. I'm at the carpark exit boomgate, and I don't have have enough balance in my MyKad / Touch 'n Go card. What should I do?

Please proceed to reload MyKad / Touch 'n Go card at the Touch ‘n Go Self-Service Kiosk located at The Mines' Fire Command Centre (FCC) at Level 3 (South Court), which operates 24 hours.

Refer to Q6 for location of Touch 'n Go Self-Service Kiosk.

13. How can I redeem parking rebates with CapitaStar at The Mines?

Follow these steps to redeem parking rebates with CapitaStar:

13.1. Tap your Touch 'n Go card to enter the car park.

13.2. Bring along your Touch 'n Go card with you.

13.3. Launch CapitaStar App on your smartphone.

13.4. Select "Mall" and choose "The Mines".

13.5. Look for the "Car Park Rebates" eDeal.

13.6. Select the amount you would like to redeem (i.e. RM1, RM2, RM3).

13.7. Select "Confirm" to confirm your redemption.

13.8. Proceed to our Customer Service Counter located at Level 3 (East Court) - refer to floor plan below for reference.

13.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

13.10. If there are unpaid balance, proceed to exit and the remaining parking fees will be deducted from your Touch 'n Go card.

1. I don’t have a credit/debit card, how do I enter the carpark?

You may enter the car park in the following options:

1.1. Tap your Touch 'n Go card to enter, and reload your Touch 'n Go card at Touch 'n Go Self-Service Kiosk before exiting the mall, or

1.2. Tap your MyKad to enter, and reload your MyKad at Touch 'n Go Self-Service Kiosk before exiting the mall, or

1.3. Press for a ticket, and pay at the Cashless Self-Service Payment Kiosk before exiting the mall.

2. What are the options available at the Cashless Self-Service Payment Kiosks?

At the Cashless Self-Service Payment Kiosks, you may pay for parking with MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB.

3. Where are the Cashless Self-Service Payment Kiosks for parking located?

The Cashless Self-Service Payment Kiosks for parking are located in replacement of where the automated parking system (APS) machines used to be located:

• Level 1
• Level 1A
• Level 2
• Level 2A
• Level 3

Refer to the floor plan below for easy reference.

4. How do I make payment at the Cashless Self-Service Payment Kiosks?

Follow these steps to make payment at the Cashless Self-Service Payment Kiosks:

4.1. Enter the carpark and press for ticket.

4.2. Before getting your car, proceed to the nearest Cashless Self-Service Payment Kiosks (Refer to Q3 for location of Cashless Self-Service Payment Kiosk).

4.3. Select your preferred language.

4.4.  Select the type of transaction:

    a) Ticket Payment - for shoppers who pressed for ticket to enter the car park

    b) Season Renewal - for season pass holders

    c) Wheel Clamp - for payment to release wheel clamp

    d) Lost Ticket - for payment of ticket loss

4.5. Select "Ticket Payment".

4.6. Tap parking ticket on the card reader.

4.7.  Verify parking duration and fees.

4.8.  Tap your payment card (MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB) on the card reader for payment.

4.9.  Upon successful payment, retain parking ticket for exit.

5. I've encountered an error message at the Cashless Self-Service Payment Kiosk. What shall I do?

You may proceed with payment at the Cashless Self-Service Payment Kiosk with another MasterCard, VISA, My Debit, Touch 'n Go, American Express, Union Pay or JCB
card. If the error message persists, please proceed to The Mines' Fire Command Centre (FCC) at Level 3 (South Court), for further assistance or contact (603) 8949 6396.

Refer to floor plan below for location of Fire Command Centre (FCC).

6. I’ve lost my carpark ticket, how do I exit the carpark?

Please proceed to The Mines' Fire Command Centre (FCC) at Level 3 (South Court), and the Officer will verify your personnel details including your NRIC No, License, car registration and car key. If all details are complete, the Officer will issue a temporary ticket. You need to pay flat rate of RM26 at the Cashless Self-Service Payment Kiosk under lost ticket category.

Refer to Q5 for Fire Command Centre (FCC) location.

7. How can I redeem parking rebates with CapitaStar at The Mines?

Follow these steps to redeem parking rebates with CapitaStar:

7.1. Press for parking ticket to enter the car park.

7.2. Bring along the parking ticket with you.

7.3. Launch CapitaStar App on your smartphone.

7.4. Select "Mall" and choose "The Mines".

7.5. Look for the "Car Park Rebates" eDeal.

7.6. Select the rebate amount of your choice(i.e. RM1, RM2, RM3).

7.7. Select "Confirm" to confirm your redemption.

7.8. Proceed to our Customer Service Counter located at Level 3 (East Court) - refer to floor plan below for reference.

7.9. Present the 'Voucher' on your CapitaStar App to your Customer Service Personnel to validate your parking ticket.

7.10. If there are unpaid balance, proceed to the nearest Cashless Self-Service Payment Kiosk for payment. Refer to Q3 for Cashless Self-Service Payment Kiosk locations.

7.11. Upon successful payment, you may exit the car park.