CapitaLand continues to place the well-being of our tenants, shoppers and guests as our top priority. Standing in solidarity with our customers, employees and the vulnerable community, we have come up with various measures and future-ready initiatives to ride through current challenges with our ecosystem partners and position for the future. 

22 November 2021: Transition phase to COVID-19 resilience

From 22 November 2021, up to five fully-vaccinated persons per group are allowed to dine-in at F&B establishments. Unvaccinated children aged 12 years and below (born in 2009 or later) may be included within the group of 5 persons as long as all these children are from the same household. As we transition towards living with COVID-19, let’s continue to exercise social responsibility and adhere to safe management measures.

13 October 2021: Vaccination-differentiated safe management measures at CapitaLand malls

From 13 October 2021, vaccination-differentiated safe management measures (VDS) have been further expanded to include entry into all Singapore malls. 

Exemptions for VDS apply to:

  • Children aged 12 and below, recovered individuals and unvaccinated individuals with a negative pre-event test result
  • Unvaccinated individuals & their caregivers visiting licensed medical services including registered traditional chinese medicine (TCM) practitioners
  • Unvaccinated individuals dropping off or picking up children from preschools and childcare centres

CapitaLand staff are on the ground to verify the vaccination status, test result and relevant identification of visitors when they check in with SafeEntry at our malls’ entry and exit points.

We seek everyone’s support in observing the vaccination-differentiated safe measures. Let’s do our part in lowering the risk of COVID-19 transmissions. Together, we can get through this!

Future-ready initiatives

CapitaLand records 10-fold surge in China gross merchandise value in 2020 amidst digitalisation push

On 23 December 2020, CapitaLand announced recording more than RMB200 million (S$40 million) of gross merchandise value (GMV) in China in 2020, 10 times the value achieved in 2019.  Through the Group’s CapitaStar digital platform, CapitaLand conducted close to 350 sessions of livestream sales in China during the year, which contributed more than RMB60 million (S$12 million) to GMV.  

Launched in April 2020, the "Star Live Studio" feature to host livestream sales was added to CapitaStar to enhance customer stickiness.  To engage shoppers even more effectively and to increase sales conversion, CapitaStar also adopts popular social commerce tools such as online shopping assistants to provide shopping advice and hacks.  In addition, a variety of interest groups have been formed to generate product interest and conversations. Combining the functions of a loyalty programme, online-to-offline management system, ecommerce storefront and data analytics, CapitaStar serves as an all-in-one digital solution for retailers.  At the end of 2020, over 2,000 retailers operating in CapitaLand’s China malls also sell online via CapitaStar.  The platform currently lists more than 90,000 SKUs (stock keeping units) and offers shoppers the flexibility to either collect their purchases in-store, or have them delivered to their homes.

Enhancing safety through increased cleaning and contactless technologies across its business parks in India

On 11 January 2021, CapitaLand announced it was accorded the British Safety Council’s global benchmarking certification for implementing effective safety measures in all of its 10 operational business parks across India amid COVID-19.  The certification was granted following a thorough assessment against the stringent global safety standards laid down by the British Safety Council, an established organisation with 60 years of expertise in health, safety, and environmental management.  The Council has developed a detailed COVID-19 framework that is in line with guidelines by the Government of India and World Health Organization. 

On 11 June 2020, CapitaLand announced it is stepping up cleaning and adopting contactless technologies across its nine business parks in India to continue to provide a safe environment to tenants and employees amid the COVID-19 pandemic and beyond. The measures aimed at minimising contact between people and surfaces are: 

  • Thermal scanners for temperature screening at entry points;
  • Contactless lift activation with foot-operated pedal system;
  • Hands-free sanitiser dispensers at common areas;
  • Hands-free access with foot-operated doors for washrooms;
  • Hands-free faucets at washrooms;
  • App-based visitor management system;
  • Contactless security for business park entry;
  • Ultra-low volume (ULV) fogging and disinfection;
  • Ultra Violet Germicidal Irradiation Air Handling Unit (UVGI-AHU) solutions for enhanced indoor air quality;
  • Dedicated deep cleaning team with increased frequency of cleaning and disinfecting at all common spaces;
  • Dedicated bins for disposing used masks and gloves; and
  • Social distancing markers at all lobbies, lifts and other common areas.

CapitaLand's three-pronged approach to enhance safety in its business parks in India

Contactless lift activation with foot-operated pedal system at International Tech Park Chennai

Getting operationally ready with innovative tech solutions

On 29 May 2020, CapitaLand announced a series of enhanced COVID-19 safety measures aimed at creating a safe shopping environment in time for Singapore’s Phase 1 safe reopening. Tapping innovative tech solutions, the enhanced measures at CapitaLand malls include:

  • Application of anti-microbial coating for high contact areas;
  • Placement of disinfection floormats at key entrances;
  • Deployment of UV disinfection robots after mall operating hours;
  • Disinfection of lift cars with PhotoPlasma technology; and
  • Trial of automated escalator handrail disinfection and contactless lift activation system at The Atrium@Orchard.

Paving the way forward with omnichannel 24/7 retail

Singapore’s circuit breaker has brought to the fore the importance of an omnichannel, 24/7 strategy for retailers. On 22 May 2020, CapitaLand announced the launch of an ecommerce platform eCapitaMall, and an online food ordering platform Capita3Eats to drive bricks-and-clicks sales for its retail partners in Singapore.  Both platforms are accessible via CapitaStar app.  

eCapitaMall is a curated digital mall that offers shoppers the flexibility to browse online before purchasing in-store or browse in-store before purchasing online.  Capita3Eats is Singapore’s first mall-operated food ordering platform that offers consumers three ways to fulfil their food orders – delivery, takeaway or dine-in. For both platforms, CapitaStar members get to earn instant STAR$® for every transaction.  

Redefining guest experience and enhancing existing cleanliness at Ascott

On 28 May 2020, CapitaLand’s wholly owned lodging business unit, The Ascott Limited (Ascott) announced that it will review the design of its lodging products and services to ensure they are future-ready for continued growth in a post COVID-19 landscape.  Leveraging the existing design strengths of Ascott’s serviced residences, it will redefine the guest experience to take advantage of emerging trends such as the increased popularity of working-from-home, deeper health and safety concerns, and a rapidly digitising world. 

Ascott also launched ‘Ascott Cares’ to raise standards of cleanliness to continue to provide safe homes for guests.  ‘Ascott Cares’ covers nine commitments to enhance Ascott’s existing cleanliness protocols: 

  1. Our Staff’s Work Environment
  2. Guest Safety
  3. Physical Distancing
  4. Housekeeping
  5. Apartments & Rooms
  6. Food & Beverage
  7. Shared Facilities
  8. Contactless & Paperless
  9. Our Vendors

The comprehensive protocols that are in compliance with the World Health Organization standards and local regulations will be rolled out progressively to its properties globally from June 2020.

On 16 March 2020, Ascott’s CEO Mr Kevin Goh shared the company’s initiatives and measures taken to ensure a high standard of care at Ascott properties and flexibility on Ascott Star Rewards (ASR) membership.  Precautionary measures at Ascott's serviced residences and hotels such as intensified cleaning and disinfecting of its properties, having housekeeping attendants wear masks and gloves when cleaning the apartments, and temperature screening, were implemented in accordance with the guidelines from the World Health Organization and public health authorities in the respective countries. 

Ascott’s global reservations team has also exercised flexibility on guests’ reservations.  For ASR members, they can continue to earn points toward their current tier status for an additional year until 2021. The expiry of current balance of ASR points has also been extended until April 2021. 

CapitaLand reaffirms COVID-19 support to ecosystem partners

In 2020, CapitaLand repositioned ourselves to understand the changing needs of our tenants, shoppers, lodging customers, and home buyers amongst others. Initiatives included accelerating digitalisation of our Singapore retailers through diversified retail strategies and tapping innovative tech solutions to implement safety measures at CapitaLand properties. CapitaLand has voluntarily provided additional monetary support to our tenants, through rental rebates and waivers, as well as by releasing up to one-month security deposits to offset rent, and pass on government property tax relief. This was in addition to any mandated rental rebates by the government, and totalled more than S$340 million in FY 2020.

  • Precautionary measures in line with Singapore Government’s guidelines

    The well-being of our tenants, shoppers, guests and employees are of paramount importance to us. Since January 2020, we have taken the necessary precautionary measures at our properties in line with the Singapore Government’s guidelines.

    27 September 2021: Tightening safe management measures

    From 27 September 2021, up to 2 fully-vaccinated persons per group are allowed to dine-in at F&B establishments. Indoor mask-off activities are capped at 30 in groups of 2 fully-vaccinated persons, while outdoor mask-on activities are capped at 50 in groups of 2 fully-vaccinated persons. These are challenging times for everyone, let’s stay the course and take good care of ourselves while being socially responsible. Whether you are working from home or doing home-based learning, check out our dine-in, takeaway and food delivery deals online and at our malls here.

    10 August 2021: Transitioning towards a resilient COVID-19 nation

    From 10 August 2021, up to 5 fully-vaccinated persons per group are allowed to dine-in at F&B establishments, while up to 2 unvaccinated persons per group are allowed to dine-in. The group size for indoor mask-off exercise activities is capped at groups of up to 5 fully-vaccinated individuals. Mask-off personalised services including facial treatments and body massages are allowed for fully vaccinated individuals. Let’s all continue to do our part and journey together towards a COVID-19 resilient nation. Don't forget to check out the latest dining and shopping specials at CapitaLand malls and the CapitaStar app!

    21 July 2021: CapitaLand reaffirms support for tenants affected by Singapore’s reversion to Phase 2 (Heightened Alert) from 22 July 2021

    The reversion to Phase 2 (Heightened Alert) from 22 July 2021 presents a new wave of challenges for shopping mall operators, tenants and shoppers, and we are greatly empathetic of the unforeseen situation.  We have taken learnings from the preceding phases and will journey with our stakeholders through this period. Leveraging the resilience of CapitaLand’s retail ecosystem, we are committed to proactively work alongside our tenants to get through the challenging times. Read more here.

    19 July 2021: Updated measures for Singapore’s Phase 3 (Heightened Alert)

    From 19 July 2021, fully-vaccinated eligible individuals can continue to dine in groups of up to 5 at participating F&B establishments (excluding food courts), while the maximum group size allowed for dine-in at food courts and F&B establishments will be dialled back to up to 2 persons. Indoor and outdoor mask-on activities can continue with no more than 5 persons in groups, in classes of up to 50. The group size for indoor high-intensity mask-off activities will be kept to no more than 2. At CapitaLand malls, we remain committed to providing a safe and enjoyable shopping experience for everyone.

    12 July 2021: Updated measures for Singapore’s Phase 3 (Heightened Alert)

    From 12 July 2021, up to 5 persons per group are allowed to dine-in at F&B establishments. The group size for indoor high-intensity mask-off sports and exercise activities has also increased to 5 persons. CapitaLand malls have adopted the necessary measures to welcome you. Come visit us and check out the dining and shopping specials we have prepared for you!

    21 June 2021: Updated measures for Singapore's Phase 3 (Heightened Alert)

    CapitaLand is pleased to welcome shoppers to a new phase of reopening with effect from 21 June 2021, including resumption of dine-in and mask-off indoor workouts. Do note the group size limit and adhere to prevailing safe management measures. And don’t forget to check out the deals and rewards while shopping and dining at CapitaLand malls!

    16 June 2021: Reopening of ION Orchard

    ION Orchard has reopened on 16 June 2021, following a mandated four-day closure during which the mall has completed deep cleaning and sanitising procedures in line with guidelines from the authorities. This included the spraying of all surfaces with a long-lasting microbial disinfectant coating, disinfecting all spaces including washrooms, using hospital grade cleaning solutions. ION Orchard continues to focus on the safety and well-being of shoppers and visitors, and will continue to work closely with the authorities on any additional necessary precautionary measures.

    14 June 2021: Singapore enters Phase 3 (Heightened Alert)

    As Singapore eases into a new phase of reopening, we are pleased to welcome shoppers to CapitaLand malls, while ensuring that our operations adhere closely to authorities’ guidelines. Shoppers’ safety is of paramount importance to us and we remain committed to working closely with the authorities, our tenants and partners to enhance precautionary measures across our network of malls. We have also put together shopping specials to thank and reward shoppers for their continued support. For more information, please visit this page.

    6 June 2021: Westgate reopens with enhanced precautionary measures to safeguard public health

    Westgate has resumed operations on 6 June 2021, following a mandated two-week closure during which the mall has completed the deep cleaning and disinfection procedures required by the authorities.

    The health of shoppers, tenants and staff remains the mall’s top priority. As part of its reopening plans, Westgate has ramped up its cleaning protocols and precautionary measures to keep COVID-19 at bay. The new measures introduced are part of an ongoing review by CapitaLand to strengthen its operational framework to maintain high standards of cleanliness at its premises and encourage the practice of good personal hygiene by everyone who visits or works in its network of malls.

    14 May 2021: Singapore enters Phase 2 (Heightened Alert) from 16 May 2021

    CapitaLand stands ready to tide over Phase 2 (Heightened Alert) by leveraging our holistic retail ecosystem to benefit shoppers, tenants and staff.

    For retailers whose operations are directly or indirectly impacted by the latest measures, we will provide them with assistance that includes rental rebates and operational support to continue online sales through our digital platforms.  In addition, we will be waiving the platform and commission fees for existing and new F&B operators who sign up with Capita3Eats.

    Shoppers can enjoy a seamless shopping experience with delivery services, as well as click and collect options available on eCapitaMall.  There will be incentives in store for new customers of Capita3Eats, as well as promotions such as free delivery offers and added rewards for takeaway orders.

    In view of the expected increase in demand for delivery services and takeaway orders, CapitaLand will extend the grace period for drivers visiting our malls to 30 minutes from 19 May 2021.  We will also set up designated dining areas at our premises, so that the front-line staff and delivery riders can take their meals in a safe and comfortable zone.  We thank our shoppers, tenants and staff for their understanding and cooperation in continuing to adhere to the safe management measures.

    CapitaLand’s digital platform eCapitaMall and online food ordering platform Capita3Eats serve customers 24/7. To date, both platforms have signed on more than 560 brands.

    5 May 2021: Singapore to implement tighter safe management measures from 8 May 2021

    Singapore will be tightening COVID-19 measures from 8 May 2021.  From 17 May 2021, CapitaLand malls will also be implementing TraceTogether-only SafeEntry at entry points, in accordance with the authorities’ guidelines.  Our staff will be on ground to guide the public in using the TraceTogether App or Token for check-ins, ensuring that our malls operate within the occupancy limits and our tenants adopt the appropriate measures.  We thank our shoppers, tenants and staff for their understanding and cooperation in continuing to adhere to the safe management measures.

    28 December 2020: Phase 3 Safe Nation

    CapitaLand is committed to creating a safe and convenient shopping environment. With the arrival of Phase 3, we remain vigilant with the necessary safe management measures in place. These include increased frequency of cleaning and disinfection in the malls, with a focus on key touch points at the common areas such as lift buttons, handrails and auto-door panels. Hand sanitisers are available at contact tracing counters at mall entrances.

    Shoppers are required to register for mall-entry using either scanning of the SafeEntry QR code, the TraceTogether app or TraceTogether token when visiting CapitaLand malls and our retailers. Mask wearing in the malls remains compulsory and shoppers are reminded to maintain a safe distance of at least 1 metre. Our malls operate from 10am to 10pm, and customer service counters from 10am to 9.30pm. We thank our shoppers, tenants and staff for their understanding and cooperation in continuing to adhere to the safe management measures.

    19 June 2020: Safe Transition

    We are delighted to welcome shoppers back to CapitaLand malls, and are committed to providing shoppers, tenants and staff with peace of mind.  We have implemented enhanced cleaning and disinfection measures such as anti-microbial coating and autonomous UV disinfection robots.  These complement the stepped up frequency of cleaning and disinfection at high contact points, which take place once every two to three hours.  Temperature screening of all visitors and staff at the point of entry as well as contact tracing using SafeEntry NRIC and SafeEntry QR will continue at CapitaLand malls.  Mask wearing in the malls remains compulsory.

    Our malls operate from 10am to 10pm, and customer service counters will be open from 10am to 9.30pm.  We thank our shoppers, tenants and staff for their understanding and cooperation in adhering to the safe distancing guidelines.

    1 June 2020: Safe management measures from 2 June 2020

    As Singapore exits the circuit breaker and resumes activities on a phased approach, safe management measures are in place at our properties and all tenants, shoppers, guests and employees must adhere to these measures:

    • Temperature screening, health and travel declaration at the point of entry of our properties will continue;
    • All tenants, visitors, shoppers, guests and employees must check-in and check-out using SafeEntry to help Ministry of Health (MOH) in establishing potential transmission chains;
    • Face masks must be worn at all times; and
    • All tenants, visitors, shoppers, guests and employees should ensure clear physical spacing of at least 1 metre between persons at all times.

    22 April 2020: Temperature screening and contact tracing at shopping malls

    Based on the latest advisory from the authorities, temperature screening will be conducted at all shopping malls in Singapore with effect from today.  Malls with high traffic should, where reasonably practicable, conduct contact tracing of customers. These measures are meant to better guard against community transmission of COVID-19.  We thank all shoppers for their understanding and support.

    21 April 2020: Extension of Circuit Breaker to 1 June 2020

    According to the latest advisory from the authorities to better guard against community transmission of COVID-19, the circuit breaker period has been extended to 1 June 2020 (inclusive).  The operations of less critical consumer services have been suspended with effect from 21 April 2359 hrs.  Please click here for the list of activities that will be allowed to continue to operate.

    12 April 2020: Wearing of masks in CapitaLand malls

    In line with the advisory from the authorities, shoppers visiting CapitaLand malls are required to wear masks.  This is to safeguard their own health and well-being, as well as that of other customers and staff working in the malls.  Shoppers without masks will be declined entry.  We thank all shoppers for their understanding and support.

    4 April 2020: Closure of all non-essential retail outlets

    As part of the latest measures announced by the Singapore Government to slow the transmission of COVID-19, all non-essential retail outlets are required to close from 7 April to 4 May 2020.

    In support of these measures, we wish to inform shoppers of the following:

    • From 4 April to 6 April 2020: CapitaLand malls will operate as usual; and
    • From 7 April to 4 May 2020: CapitaLand malls will open partially to support the continued operations of tenants offering essential services.  These include supermarkets, convenience stores, pharmacies, clinics, banks and selected food establishments (takeaway and delivery services only; no dine-in).

    For the latest information on the operating hours of stores that remain open, please refer to the stores’ websites and/or Facebook pages.

    During this period, you can continue to earn STAR$ and use eCapitaVoucher via CapitaStar mobile application at participating stores that remain open. However, physical CapitaVouchers will not be accepted from 7 April till further notice. CapitaLand malls will continue to put in place safe distancing as well as further measures as and when necessary.

    27 March 2020: Guide to safe distancing at CapitaLand malls

    In times of COVID-19, personal space is social grace. In line with stricter safe distancing measures announced by the MOH on 24 March 2020, CapitaLand has implemented enhanced measures to avoid congregation of crowds at our malls. Let’s all do our part and be responsible together. Stay safe, eat well and have fun!

    7 February 2020: DORSCON Orange – Stepped-up Precautionary Measures at CapitaLand Properties in Singapore

    On 7 February 2020, MOH raised Singapore’s Disease Outbreak Response System Condition (DORSCON) to Orange.  CapitaLand has prepared for such a scenario.  Since January 2020, we have been enhancing our defenses against COVID-19 and many of the recommended orange-level measures are already in place at our properties.  These include increasing the frequency of cleaning and disinfecting, creation of isolation rooms and delineation of escort routes that minimise the contact of suspect cases with the general public. 

    Many of our colleagues have been working round the clock to ensure the safety and well-being of our tenants, customers & community.  As part of our stepped-up measures under DORSCON Orange, visitors to our commercial, business park and lodging properties will be required to take their temperature and provide health and travel declarations before entering.  Shoppers at our malls will also be required to adhere to store-level temperature screening, where relevant.

    Personal Data Protection Act (PDPA) Notice: We will also be collecting personal data of visitors to our properties for the purposes of enabling us to carry out contact tracing and other response measures, in the event of a COVID-19 case.  Visitors are informed of the purpose of the collection through signboards placed around our properties and the health and travel declaration form.  This is consistent with the advisory of the Personal Data Protection Commission of Singapore.  Rest assured that reasonable security arrangements are in place to protect the information against unauthorised disclosure and use.  The information will be destroyed once there are no business and legal purposes to keep them.

    Please be informed that visitors who meet any of the following three conditions will not be allowed entry into our property:

    1. Individuals who have been in contact with any person who is (a) a confirmed case of Coronavirus infection or (b) has been issued with MOH's Health Advisory for Persons (e.g. Stay-Home Notice);
    2. Individuals who have in the past 14 days, returned from any country(s) which MOH has issued Public Health Travel Advisory in response to cases of COVID-19 in the country(s) they have visited (e.g. Mainland China, Republic of Korea, Italy, France, Germany, Spain, Iran, Japan, Switzerland, United Kingdom, ASEAN countries1 and any other countries that may be included from time to time); or
    3. Individuals who have fever or flu-like symptoms such as cough, runny nose and sore throat.

    Visitors and tenants of our business park properties such as Galaxis (pictured) will be required to take their temperature before entering.

    To facilitate the temperature screening, access into some of our properties will be restricted to selected entrances.

    We seek your cooperation and understanding on this extra precautionary measure which is intended for the health and well-being for all tenants, visitors, guests and employees at our properties in Singapore.

    Let’s all practise good personal hygiene, be socially responsible and see a doctor if you are unwell.  Please keep up to date with the latest health advisories and guidelines from the Ministry of Health and World Health Organization.

    Thank you.

     

    Note:

    1 ASEAN countries include Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Thailand, Vietnam. Does not apply to land and sea crossings between Singapore and Malaysia.

  • Support for businesses

    21 July 2021 - The reversion to Phase 2 (Heightened Alert) from 22 July presents a new wave of challenges for shopping mall operators, tenants and shoppers. CapitaLand will provide targeted assistance which may include relevant rental restructuring or waivers, as well as marketing support to continue their sales through our digital platforms, eCapitaMall and Capita3Eats. More details.

    5 February 2021 - CapitaLand and Southeast Asia's leading e-commerce platform Shopee launch the IMM virtual mall on Shopee, aimed at helping Singapore retailers embrace digitalisation as part of holistic and sustainable retail strategies. The partnership is an outcome of the Emerging Stronger Taskforce’s Alliance for Action on Facilitating Smart Commerce. More details.

    26 October 2020 - CapitaLand and Shopee collaborate to accelerate the digitalisation of Singapore retailers through diversified retail strategies. The first joint initiative is the CapitaLand x Shopee 11.11 campaign – an innovative integration of online and offline shopper engagement to drive sales, traffic and engagement for six CapitaLand malls through gamification. More details. 

    25 June 2020 – With Singapore’s safe reopening underway, CapitaLand is proactively leveraging the Group’s digital platforms such as CapitaStar@Work and Capita3Eats, and harnessing tech innovations to help tenants in its business parks and offices adapt to the post-COVID-19 new normal. More details.

    15 June 2020 – CapitaLand Mall Trust Management Limited (CMTML), the manager of CapitaLand Mall Trust (CMT), announced today that CMT will be granting rental waivers for June 2020 to the qualifying SME tenants in accordance with the COVID-19 (Temporary Measures) (Amendment) Bill. More details.

    15 June 2020 – CapitaLand announced a sustained recovery of its businesses in China, boosted in part by the Group’s digitalisation strategy. CapitaLand launched “Homes” – a feature on CapitaStar’s WeChat for house hunters to book viewing appointments online. CapitaStar’s platform fees were reduced and onboarding process simplified to encourage more tenants sell online. CapitaLand also started livestream sales to ramp up the delivery of integrated online and offline shopping experiences to shoppers. More details.

    8 June 2020 – CapitaLand Limited (CapitaLand) will waive and potentially defer rent for qualifying Small and Medium Enterprise (SME) tenants in accordance with the COVID-19 (Temporary Measures) (Amendment) Bill in Singapore.  The timing and payment of the rental rebate and any deferral is dependent on the assessment and eligibility of the Group’s SME tenants by the authorities.  More details.

    30 April 2020 – CapitaLand Malaysia Mall REIT Management Sdn. Bhd. (CMRM), the manager of CapitaLand Malaysia Mall Trust (CMMT), announced today that CMMT is committing up to RM35.0 million of rental relief to support its shopping mall tenants who provide non-essential services or supplies (Affected Tenants) and are required to close during Malaysia’s Movement Control Order.  The support is inclusive of the 14-day rental waiver from 18 to 31 March 2020 provided to Affected Tenants that CMMT announced last month.  More details

    6 April 2020 – CapitaLand has committed about S$100 million to support its stakeholders year to date, including its retail tenants; as well as to help the governments and healthcare communities in the various markets where it operates. The Group also reaffirms that its COVID-19 support to its ecosystem partners will go beyond the S$100 million.  More details.

    26 March 2020 – In response to the Singapore Government’s enhanced property tax relief, CapitaLand will provide rental rebate of 1.5 months for its shopping mall tenants.  This is in addition to the 0.5-month rental rebate for the majority of its tenants announced on 24 February 2020 as well as the release of one-month security deposit to offset rental payments for March 2020.  More details

    2 March 2020 – CapitaLand and its sponsored real estate investment trust CapitaLand Malaysia Mall Trust (CMMT) today announced a series of support measures for retail partners across all seven CapitaLand malls in Malaysia. Tenants operating more than 1,800 stores across these malls will benefit from these measures.  More details.

    24 February 2020 – CapitaLand Mall Trust Management Limited (CMTML), the manager of CapitaLand Mall Trust (CMT), today expressed its support for CapitaLand’s relief package for shopping mall tenants affected by COVID-19.  More details

    24 February 2020 – In a show of solidarity and togetherness, CapitaLand has met up with representatives from the Restaurant Association of Singapore and Singapore Retailers Association to reaffirm its commitment to support food services and retail companies to ride through the challenges brought on by COVID-19.  The dialogue, which took place on 21 February 2020, was facilitated by Enterprise Singapore.  More details.

    19 February 2020 – CapitaLand is offering additional support, including rental relief, for its Singapore retail partners affected by COVID-19.  These measures will be on top of Budget 2020 measures unveiled yesterday, as well as the S$10 million marketing assistance programme set up by CapitaLand last week.  More details

    13 February 2020 – CapitaLand stands ready to support its business partners ride through challenges brought on by the coronavirus disease (COVID-19).  As a start, CapitaLand today introduces wide-ranging support measures for its retail partners operating more than 3,500 stores across CapitaLand malls in Singapore.   More details

    13 February 2020 – In a push to help more of its shopping mall tenants do business online during China’s nationwide lockdown, CapitaLand is offering attractive onboarding incentives via its CapitaStar platform.  More details.

    7 February 2020 – In a show of solidarity, CapitaLand announced rental rebates for the Group’s shopping mall tenants in China affected by the novel coronavirus.  More details.

  • Support for our communities

    Since the start of COVID-19, CapitaLand, through its philanthropic arm CapitaLand Hope Foundation (CHF), has swiftly supported healthcare workers, community care staff and vulnerable communities impacted by COVID-19.  As at 27 September 2021, CapitaLand and CHF have pledged more than S$9 million globally to support the immediate needs of communities in which it operates, including Singapore, China, Vietnam and India.  The Group focuses on needs such as healthcare, food security and social assistance.  More details.

    China

    A RMB10 million (about S$2 million1) healthcare fund was set up on 27 January 2020 to support China’s COVID-19 relief efforts. Within two weeks of setting up the healthcare fund, the medical supplies were quickly dispatched to hospitals in Wuhan and subsequently across China.  The swift response attracted like-minded corporate donors in Singapore to contribute to the healthcare fund, doubling the fund size to about RMB20 million.  This has boosted CHF’s relief efforts on the ground.  More details. 

    In February 2020, the healthcare fund also made a joint donation of RMB1 million with Sino-Singapore Guangzhou Knowledge City Investment and Development Co. Ltd, towards COVID-19 relief efforts in Guangzhou. 

    15 hospitals in Hubei, Chongqing and Guangzhou have received 60,000 surgical masks, 375,000 pairs of medical gloves, 12,600 medical protective clothing, 500 barrels of disinfectant, 52 ventilators, five negative pressure ambulances, among other medical supplies.

    In May 2020, the healthcare fund donated disease prevention supplies, such as surgical masks, thermometers and disinfectants to 23 CapitaLand Hope Schools across 11 provinces in Hubei, Sichuan, Yunnan and Inner Mongolia etc.

    Singapore

    CapitaLand was one of the earliest companies  in Singapore to support the immediate needs of communities affected by COVID-19.  To date, CapitaLand has contributed more than S$2 million in Singapore to support over 160,000 people including seniors at-risk, children from low-income families, community care staff, and healthcare workers impacted by the pandemic. More details.

    An advocate of employee volunteerism, CapitaLand has since March 2020 mobilised more than 1,000 staff and community volunteers to deliver meals, conduct virtual engagement sessions with the elderly, help the elderly stay connected with their families using tablets, distribute hand sanitisers and masks, and make mask pouches for children and youth with special needs.

    Since April 2020, CapitaLand has provided more than 47,000 meals and food bundles containing food, snacks and drinks, to uplift more than 9,000 elderly and other vulnerable groups, including children from low-income families as well as community care staff.  This included ‘CapitaLand #MealOnMe’ initiative with food charity The Food Bank Singapore and CapitaLand malls’ F&B tenants in which more than 150 staff volunteers and their family members delivered meals to the elderly and underprivileged children in the community.  CapitaStar members also contributed their STAR$® towards the initiative with matching funds from CHF.

    To help residents at Apex Harmony Lodge (AHL), a purpose-built lodge for people with dementia, cope with split-zoning measures during the circuit breaker, CapitaLand donated refrigerators and other appliances like air coolers and air purifiers.  CapitaLand also donated to AHL 560 packs of 5kg Fragrance 43°N Jilin rice, a product by CapitaLand’s Sino-Singapore Jilin Food Zone.

    CHF partnered with the Community Foundation of Singapore’s Sayang Sayang Fund to contribute S$700,000 to Agency for Integrated Care.  The CapitaLand #LoveOurSeniors initiative provided emergency support for community care providers such as personal protection equipment, disinfection of the premises if there is a confirmed case of COVID- 19, as well as support for affected staff, elderly and their family members.  The contribution also goes towards a preparedness fund to keep the vulnerable elderly engaged and safe in the community as well as appreciate the hard work and dedication of community care staff during this challenging time.

    To keep the elderly digitally engaged, active and connected with their friends and families, CapitaLand donated 60 smart tablets to AHL and Alzheimer's Disease Association (ADA). Eighteen refurbished laptops were donated to ADA for their centres’ use.  CapitaLand staff also conducted virtual exercise and singing sessions with ADA’s elderly to keep them engaged.

    CHF also supported ADA’s Nagomi Art Workshop Marathon’ by donating S$20 for every registration.  Close to S$3,000 were raised for ADA.  Awareness talks were also held for staff to raise awareness of dementia.

    In July 2020, CapitaLand reached out to staff and tenants to raise over S$58,000 for Rainbow Centre through ‘Gifts of Joy – The Essentials Edition’, with matching donations from CHF.  The funds raised provided financial assistance to students and their families in response to COVID-19.

    In line with President’s Challenge 2020’s focus on empowering people with disabilities, CHF also worked with Arts@Metta, a programme under Metta Welfare Association, where 2,000 batik mask pouches designed by artists with special needs were sold at at eCapitaMall, CapitaLand’s curated digital mall.  CHF donated S$20 for every pouch sold to President’s Challenge.  Proceeds from the sale went to Arts@Metta to equip youths with special needs with life skills to promote integration, independence and employment.

    From July to December 2020, CapitaLand's #CareKitWithLove has made more than 10,000 mask pouches to help children and youth with special needs stay safe. More details.

    These included:

    • Over 9,000 mask pouches, exceeding its initial target of 8,000. CapitaLand through the initiative donated S$200,000 to President’s Challenge 2020.  More than 300 CapitaLand staff and community volunteers have contributed over 5,000 volunteer hours since the launch of #CareKitWithLove on 17 September 2020. More details.
    • As a pilot for #CareKitWithLove, more than 1,400 mask pouches were made by Yellow Ribbon Singapore for students with special needs from Rainbow Centre in July 2020 when schools reopened in Phase 2.

    From 6 October to 14 December 2020, close to 100 CapitaLand staff joined volunteers with special needs to distribute specially-curated hot Christmas-themed bento meals prepared by the Singapore Hotel and Tourism Education Centre as well as festive packs to more than 400 homebound seniors in the South West District.  This was part of the collaboration between CHF and the South West Community Development Council for the Love-in-a-Bento @ South West programme in 2020.

    From 16 to 18 December 2020, more than 70 CapitaLand staff volunteers packed and delivered festive bags filled with useful essentials such as toiletries, biscuits and beverages to over 1,200 seniors living in the Northeast district.

    In support of Temasek Foundation’s Silversafe initiative under Project Resilience that aims to enhance eldercare facilities to fortify the protection of seniors and their caregivers with the necessary equipment and supplies, CHF also donated 276 oxygen concentrators worth S$200,000.  The oxygen concentrators were distributed to the community care providers from 14 to 18 September 2020 to support the needs of those requiring long term oxygen therapy. 

    CapitaLand through its S$500,000 CapitaLand-U Care Resilience and Enablement (CAP+Ure) Fund set up in 2019, extended support to children of National Trade Union Congress union workers impacted by COVID-19.  The fund has since provided interim nutritional and educational support for more than 500 children of union members. More details.

    CapitaLand was the first corporation to donate S$300,000 to The Courage Fund to support households who require extra help to cope due to the impact of COVID-19.  Staff also contributed over S$20,000 to the Fund. More details.

    Philanthropy awards:

    On 16 October 2020, CapitaLand was awarded ‘Organisation of Good' at the President’s Volunteerism and Philanthropy Awards (PVPA) 2020 for its exemplary contribution to the community in Singapore during COVID-19.  The award is the highest honour for giving to the community and was conferred by President Halimah Yacob.  2020’s PVPA Special Edition – Our Finest Hour in the City of Good recognised exceptional givers who have voluntarily devoted their time to create a positive impact in the community amid COVID-19. More details.

    On 19 November 2020, CapitaLand was recognised as a ‘Champion of Good’ by the National Volunteer and Philanthropy Centre – for the third time since the title’s introduction in 2017 - for its extraordinary contributions to various social causes and beneficiary groups in the most challenging of times, leaving a positive impact on the lives of many, as well as for rallying its partners and stakeholders as multipliers of good. 

    CapitaLand #MealOnMe

    In June 2020, CapitaLand partnered with Yellow Ribbon Singapore to make over 1,400 mask pouches for children with special needs from Rainbow Centre Singapore.

    Lodging support

    On 31 May 2021, CapitaLand's lodging unit, The Ascott Limited (Ascott) announced it is in a global partnership with leading health and security services company International SOS to offer guests access to a comprehensive suite of telehealth, telecounselling and travel security advisory services.  More details.

    Ascott’s guests who require telehealth assistance or telecounselling can call the property’s front desk from their apartments, to be connected to International SOS’ Assistance Centres. Ascott’s guests will be able to speak directly with International SOS’ health experts at any of its 27 Assistance Centres across the world. The Assistance Centres operate 24 hours, seven days a week and provide assistance in 99 languages and dialects. Depending on the guest’s medical condition, International SOS’ health experts will provide medical advice or may refer the guest for teleconsultation, in-person consultation or telecounselling with their global network of over 90,000 accredited medical service providers, including clinics and hospitals.

    International SOS will also provide travel security advisory and assistance to Ascott’s guests to better prepare them for new environments. This includes advice on security matters including the choice of safe ground transportation, as well as verification and updates on in-country incidents, such as street protests, natural disasters, travel restrictions and security threats. With International SOS’ assistance, Ascott can advise its guests on the latest developments, implement in-property security protocols and safeguards, or work with International SOS to arrange travel security solutions to further assist its guests.

    On 20 April 2020, Ascott announced that it has leveraged its lodging expertise and resources to provide a safe haven for its guests worldwide, while extending its support to local government agencies and philanthropic organisations in the fight against COVID-19. 

    • Ascott provided a home away from home for healthcare workers, returning nationals, guests who are affected by border closures or city lockdowns, migrant workers and others who have been stranded due to COVID-19. More details.
    • On 20 April 2020, Ascott and CHF also responded swiftly to provide complimentary accomodation for care staff of Lee Ah Mooi Old Age Home who were displaced from their homes by their landlords amidst the COVID-19 situation. More details.
    • Ascott also launched the #StayHomeWithAscott campaign to rally the global community to curb the spread of COVID-19 by staying home.  Ascott called on the global community to share photos or videos of their culinary adventures or creations in their home kitchens through Instagram. With every Instagram post shared with the hashtag #StayHomeWithAscott, CHF will donate US$10 to Save the Children’s global food security and assistance programmes to benefit 12,000 underprivileged children affected by the pandemic. A total of US$200,000 (about S$283,0002) was donated through the campaign.  Please visit this link for more information about Ascott’s community initiatives in various countries across the world.
    • Working with the Singapore government, CapitaLand is involved in setting up and managing the tentage facility at Tanjong Pagar Terminal which can house up to 3,500 migrant workers. Ascott is also helping to run the floating accommodations, which can house up to 1,700 migrant workers. Please click here for a video on how CapitaLand is part of an inter-agency team caring for our migrant workers. 

    To Our Unsung City-makers – We are in this together

    India

    CapitaLand has committed about S$3.2 million (approximately INR 179 million3) in support of COVID-19 relief efforts in India to date. More details.

    Since April 2020, CapitaLand has dispatched more than 100,000 face masks, hand sanitisers, high flow nasal cannula ventilators, oximeters, PPE and thermal scanners to frontline workers in Bangalore, Chennai and Pune.  Donations were also made to the Maharashtra Chief Minister’s Relief Fund to provide financial assistance to daily-wage workers affected by COVID-19 in the state.  In addition, CapitaLand donated two ambulances to the Health Departments of Hyderabad and Tamil Nadu respectively. 

    In October 2020, CapitaLand donated 95 smart tablets to students from low income families at Sri Harkrishan High School in Bangalore to enable them to attend lessons online at home.

    In March 2021, CapitaLand donated N95 masks and PPE kits to Shankara Cancer Foundation in Bangalore as well as distributed rations and safety care kits to the elderly and homeless at an old age home in Gurgaon run by The Earth Saviour Foundation.

    Since April 2021, CapitaLand conducted vaccination drives at its business parks including International Tech Park Bangalore, International Tech Park Chennai, Taramani, International Tech Park Hyderabad, and International Tech Park Pune to support its staff, employees and their family members. 

    In May 2021, CapitaLand procured more than 1,200 emergency medical supplies such as intensive care unit beds, oxygen concentrators, pulse oximeters, ventilators, personal protection equipment and surgical face masks, and set up a COVID Care Centre at CapitaLand’s International Tech Park Bangalore. The centre was operated by private and government hospitals and equipped with 28 beds and medical supplies such as oxygen concentrators and cylinders.  An emergency ambulance was available for transporting patients from the centre to a hospital. CapitaLand also supported the installation and maintenance of a 60-metric tonne oxygen-generating plant at Stanley Government Hospital in Chennai.  

    Malaysia

    On 3 June 2020, CapitaLand through a joint contribution with Economic Development Board and 18 other companies, supported Johor’s frontline healthcare workers with 100,000 KN95 masks and five tonnes of hand sanitisers.

    In May 2020, about MYR 212,000 (about S$70,0004) worth of surgical masks, hand sanitisers and groceries were distributed in Klang Valley, Kuantan, Penang and Johor, to about 4,000 beneficiaries across 80 orphanages as well as 300 needy families and their children impacted by the movement control order in Malaysia.

    Vietnam

    In April 2020, US$1 million (about S$1.4 million2) worth of COVID-19 test kits were donated to the Vietnam Fatherland Front Central Committee, a government agency that oversees the country’s social programmes, and the Vietnam Ministry of Health.  The kits can perform 40,000 tests in total.  The test kits were delivered to testing centres across Hanoi and Ho Chi Minh City, as well as to the National Pediatric Hospital in Hanoi.  The test kits are researched and developed by Institute of Biotechnology under the Vietnam Academy of Science and Technology, and produced by the Military Preventive Medicine Institute in Vietnam. More details.

    In May 2020, CHF, together with Ascott collaborated with the Vietnam Red Cross Society to donate health kits to more than 1,400 students at four CapitaLand Hope Primary Schools and Kindergartens in Vietnam.  Each care kit contained antimicrobial fabric masks, liquid hand soap, hand sanitiser and a packet of milk.  More than 40 staff volunteers from CapitaLand and Ascott distributed the care kits to the students.  The Vietnam Red Cross Society also taught the students personal hygiene tips to protect their own health. More details.

    Others

    CapitaLand has been supporting Temasek Foundation's Stay Prepared initiative by rallying more than 1,200 staff volunteers to assist the public with hand sanitiser and mask collections:

    • In March 2020, more than 700 staff volunteers put in about 6,000 hours to distribute free hand sanitiser at 16 participating CapitaLand malls. More details. 
    • In March 2021, more than 70 staff volunteers put in 420 hours to assist the public in the collection of the MaskPlus™ Livinguard reusable masks at vending machines located at eight CapitaLand malls. More details.
    • From 26 August to 26 September 2021, more than 500 staff assisted the public with their mask collection at participating CapitaLand malls. More details.

    For more information about CapitaLand’s support for the communities impacted by COVID- 19, visit: https://www.capitaland.com/chfcovid19

    Notes:

    Based on an exchange rate of RMB1 to S$0.202.

    2 Based on an exchange rate of US$1 to S$1.415.

    3 Based on an exchange rate of S$1 to INR 56.05381.

    4 Based on an exchange rate of MYR 1 to S$0.331.

From 26 August to 26 September 2021, more than 500 staff assisted the public with their mask collection at participating CapitaLand malls.

Latest News & Highlights