If life had taken a different turn, CapitaCommercial Trust CEO Lynette Leong, might have been a pastry chef today.
“My grandfather owned several outlets of a famous traditional bakery in Chinatown and, at one point in time, I was seriously thinking of taking over the business. I was very interested in baking and I felt that we had an established brand I could leverage,” she confides.
“When Queen Elizabeth II made a trip to Singapore in 1972, she actually visited the bakery,” she proudly shares.
So serious, in fact, that she went to Le Cordon Bleu Paris to be trained in pâtisserie.
“I was in between jobs then and I took up an intensive three-week course there because I wanted to learn from the masters in pâtisserie and, indeed, Paris was the place. But it was not easy. Everything was done by hand (no machine was used) from scratch. All the classes were conducted in French and all I knew then was ‘ oui ’ ('yes' in French); but soon I learnt from the chefs ‘allez allez!’ and ‘ vite vite vite! ’ (‘go go!’ and ‘quick quick quick!’ in French). I also built up a good set of biceps and triceps from all the whisking and beating of eggs, butter and cream from 8 am to 6 pm everyday,” she laughs.
Ms Leong started experimenting at the oven when she was just 10, armed with nothing more than passion and recipes borrowed from her aunt’s friend.
“I would spend every weekend baking. I had no one to teach me so I learnt on my own from recipes. In those days, there were no baking schools or YouTube. When I discovered that there were techniques I couldn’t master on my own, I enrolled in classes which were usually held in homes. I was always the youngest there among all the housewives in their 30s,” she recalls with a smile.
Since then, Ms Leong has also gone to the Wilton School of Cake Decorating and Confectionery Arts in Illinois, US to learn cake decorating and the Baking Industry Training Centre in Singapore to hone her skills in making Asian pastries.
Recipe for Success
As any chef worth his salt will tell you, the genesis of any great dish lies in the recipe and a good mentor. Ms Leong’s late father was a major influence in her life, shaping her values and leadership style.
“One of the people I admire most is my late father. He was an engineer and started his own electronics engineering business, notwithstanding the variety of businesses his father already owned. He was also an inventor. Right till just before he passed away in his 70s, he was still coming up with new ideas and inventing things,” says Ms Leong.
“Being adventurous, creative, pushing boundaries, always looking for new challenges, persevering, being an overcomer – these are the values I learnt from him.”
Now, she wants to hand down her father’s life philosophy to others. Ms Leong is a mentor to young executives under CapitaLand’s scholarship programme as well as in her church group.
“I look at growing and elevating people by encouraging and motivating them to perform to their highest ability. This involves coaching, listening, being empathetic, encouraging creative input from every team member, challenging status quo and influencing change. All these help to drive creativity.”
Overcome Failure, Be Stronger from It
In learning any new skill, failure is an inevitable part of the process. Baking is no exception. No matter how many times a baker has baked the same bread using the same recipe and oven, he or she may still burn a few loaves sometimes.
“I learnt to deal with failure,” Ms Leong declares. “The important thing is to learn from failure, become better, stronger, and make a comeback.”
“Years ago, I met with a very bad ski accident where I crashed into a fallen tree, broke my right tibia and bruised both knee caps. I was incapacitated for about six months with a full cast on my right leg and brace over my lower left leg. After I recovered, I went back to skiing again as I didn’t want the accident to set me back.”
Being such an avid baker, it comes as no surprise that she has had her fair share of failures in the kitchen. Her first attempt at a pandan chiffon cake as a teenager fell flat, literally.
“It turned into pandan kueh (like a steamed cake) because the egg whites weren’t whisked into stiff peaks as I didn’t know the technique then,” says Ms Leong.
“But if you didn’t tell anyone that it was supposed to have been a chiffon cake, no one actually knew as the kueh tasted great. And I also created a new dessert in the process!” she quipped.
She learnt from that experience and through practice, has mastered the challenging chiffon cake recipe.
As part of her effort to help her team embrace, learn from and overcome failure, she started an initiative she calls the Victory Tea, an apt name for this avid baker, and also ad hoc “Chat with Lynette” sessions to touch base with her staff and motivate them.
“The Victory Tea is also a platform where I encourage my staff to freely share new ideas, cultivate innovation and celebrate victories. I try to inculcate a culture where people do not feel inhibited to push new boundaries, knowing that it is okay to make mistakes so long as you learn from them and do better the next time,” she asserts.
Precision is Key
Another lesson Ms Leong has gleaned from her baking escapades is the importance of precision.
“Baking is a science. You have to be precise when it comes to the temperature, the measurements, and even the origin of the ingredients. Then creativity comes in the form of cake decorating,” she says.
In life, the emphasis on precision means that Ms Leong is unwavering when it comes to the core values important to her – righteousness, integrity, honesty, and respect for others.
At work, being precise means she is extra careful when it comes to verifying facts and figures that go into reports and news releases. It also means that she expects nothing less than perfection from her co-workers.
Overseeing CapitaCommercial Trust’s recent 10 th anniversary dinner, Ms Leong personally saw to everything - from the guest list to the invitations, chefs, menu, and entertainment which she personally sourced for.
Being a meticulous individual, she paid attention to all details, including the taste, texture, colour, and presentation of every dish right down to even the type of dinnerware used.
The result was a resounding success.
“It was very gratifying to hear good feedback from every single person I spoke to,” says Ms Leong.
Timed to Perfection
When all the ingredients have come together, timing is what determines success or failure in baking, and patience is a virtue that Ms Leong values dearly.
“Sometimes, when we try to acquire a building and we don’t succeed in our bid, we have to be patient and not push things. The time will come when we succeed. Maybe it is not the right time yet, but in the meantime, you continue to explore other opportunities and improve on what you already have,” she muses.
Like any good baker, Ms Leong has mastered the art of patience.
“When you put the cake into the oven, you don’t sit there and do nothing. You go off and do something else while you wait. So, while you wait for something to happen, you stay relevant, you hone your skills, you improve what you have,” Ms Leong advises.
“If we do not manage to acquire a site, there are other ways to grow the business. We can improve our portfolio of office buildings via asset enhancement initiatives. ”
It is also with the same patience that she deals with her staff.
“It takes patience to see people improve. When people don’t learn from their mistakes and you have to repeatedly remind them, you feel frustrated but you have to be patient, you cannot vent because you have to continue to motivate them,” she says.
Patience is a virtue and is her advice to young people who are eager to find a life partner .
“I waited a long time for my husband to come along. We both got married late in life,” she says.
“I always tell the young ladies I meet: wait for the right person to come along, don’t settle! But in the meantime, carry on improving yourself.”
Though she never did make a career out of baking (“I couldn’t imagine waking up at three in the morning to bake!”), she still enjoys baking because she finds it immensely therapeutic.
Ms Leong enjoys baking with children. Not only can she teach them science, mathematics and reading, she teaches them life’s lessons like teamwork, honoring one another and honoring one’s parents, patience, and perseverance through the baking process. The very same lessons she learnt through honing her baking skills have certainly served her well both in the boardroom and in life.