The novel coronavirus (COVID-19) pandemic is evolving rapidly. In the midst of challenges and uncertainties, we are heartened by the confidence that our guests have put in The Ascott Limited (Ascott), choosing to stay with us as we work together to contain the situation.
Our serviced residences and hotels in over 30 countries globally offer more than just lodging. Many of you call Ascott your home away from home as our long-stay guests and count on us to provide security and comfort, especially during these trying times.
The well-being of all members of the Ascott family – our guests, staff and associates – is of paramount importance to us. To ensure your safety, we are taking all necessary precautionary measures in accordance with the guidelines from the World Health Organization and public health authorities in the respective countries.
As we keep our vigilance high, let us not forget to keep our spirits even higher. Ascott welcomes you to stay with us as we remain resilient and ready to serve our guests. In view of COVID-19, I would like to share some of the initiatives and measures taken to ensure a high standard of care at our properties and to provide flexibility on your Ascott Star Rewards (ASR) membership.
Please take care and we look forward to welcoming you back home at Ascott.
Mr Kevin Goh
CEO, The Ascott Limited
Keeping You Safe
All guests, staff and associates have been advised to practise good personal hygiene and to seek medical attention immediately if they feel unwell. We have also implemented precautionary measures at our serviced residences and hotels in accordance with the guidelines from the World Health Organization and public health authorities in the respective countries. This includes intensified cleaning and disinfecting of our properties, having housekeeping attendants wear masks and gloves when cleaning the apartments, and health measures such as temperature screening as advised by the authorities.
Your Upcoming Stay
Thinking of adjusting your travel dates, or opting for a staycation instead? As the situation develops in varied pace and severity in different destinations, please contact our Global Reservations team (firstname.lastname@example.org) if you have queries regarding your reservations. The team will be ready to exercise flexibility and provide you with the right assistance based on our latest policies.
Extending Your ASR Tier Status and Points
ASR members can continue to earn points towards your current tier status for an additional year until 2021. The expiry of your current balance of ASR points has also been extended until April 2021. Click here for more details.
PRECAUTIONARY MEASURES: From daily temperature screening, providing hand sanitisers and surgical masks, to intensifying cleaning and disinfecting of public spaces and room areas – these are some of the efforts undertaken by our teams across various cities in China.
A UNITED TEAM: Meet our Residence Managers Victor & Shan who decided to remain with their team in China and how our properties are coping with the COVID-19 situation. <Read more>
CONTACTLESS SERVICE ROBOT: Service robot Xiao Ya performs a suite of tasks such as concierge services, leading guests to the rooms or facilities, delivering clean laundry and packages, and refilling room supplies. Piloted in China, this contactless service allows our guests to minimise contact and keep safe.
Caring For Our Healthcare Workers In China And France
In France, to ease the demands of commuting for healthcare workers across the country, Ascott is supporting healthcare workers till end April by providing complimentary accommodation in 100 apartments in nine Citadines properties located across key cities such as Paris, Lyon, Grenoble, Strasbourg and Marseille.
In China, to show our appreciation for healthcare workers there, Ascott will offer 630 complimentary nights at 31 lodging properties across 19 cities from 1 May to 31 December 2020. Click here for more information.
Ascott stands united with you to overcome COVID-19