Terms & Conditions
Terms & Conditions
1. INTRODUCTION
1.1. From Our Family To Yours (the “Promotion”) is exclusive to members of CapitaStar Rewards (referred to as “Eligible Shopper”). Shoppers can download the CapitaStar mobile application and sign up within the App as a member to qualify and participate in this Promotion. CapitaStar Rewards (Refer to CapitaStar Rewards Programme) is only awarded for the qualifying spend at participating CapitaLand Malls as shown in the table below.
1.2. The Promotion is organised by CapitaLand Retail Management Pte Ltd (“Organiser”) and shall be governed by these terms and conditions (“T&Cs”).
1.3. The promotion period (“Promotion Period”) is from 11 November to 31 December 2022, both dates inclusive.
1.4. The Promotion mechanics of the “From Our Family To Yours” Promotion and the Weekend Bonus Rewards Promotion are as follows:
1.4.1. Eligible Shoppers must spend the minimum transactional value at the relevant participating CapitaLand Mall as shown in the table below (“Qualifying Spend”) to receive the relevant amount of eCapitaVoucher (eCV) (“Reward”).
Promotions |
Participating CapitaLand Malls |
Qualifying Spend |
eCV Reward |
“From Our Family To Yours” Enchanting Rewards (Mon to Fri)
|
Aperia Mall (A) Bugis+ (B+)
|
S$60 |
S$5 eCapitaVoucher First 100 redemptions per day. |
Redemption Period |
|||
Bedok Mall (BM) Bukit Panjang Plaza (BPP) Bugis Junction (BJ) CQ @ Clarke Quay (CQ) Funan (FN) IMM (IMM) JCube (JC) Junction 8 (J8) Lot One Shoppers’ Mall (LO) Plaza Singapura (PS) & The Atrium @ Orchard (TAO)* SingPost Centre (SPC) Tampines Mall (TM) Westgate (WG) |
S$150 |
S$10 eCapitaVoucher First 150 redemptions per day. *First 250 redemptions per day |
|
Redemption Period |
|||
Weekend Bonus (Sat and Sun Only) Rewards |
IMM (IMM) JCube (JC) Junction 8 (J8) Westgate (WG) |
S$150 |
S$10 eCapitaVoucher First 150 redemptions per day. |
Redemption period 12 Nov – 18 Dec (Sat & Sun Only) |
|||
DBS/POSB Cardmember Exclusive |
Bedok Mall (BM) Bukit Panjang Plaza (BPP) Bugis Junction (BJ) CQ @ Clarke Quay (CQ) Funan (FN) IMM (IMM) JCube (JC) Junction 8 (J8) Lot One Shoppers’ Mall (LO) Plaza Singapura (PS) SingPost Centre (SPC) Tampines Mall (TM) The Atrium @ Orchard (TAO) Westgate (WG) |
S$300 |
$10 eCapitaVoucher
|
Redemption Period |
1.4.2. Eligible Shoppers can combine any number of receipts with transactional value of Singapore Dollars Twenty (S$20) or more from the same participating CapitaLand Malls on the same day (“Eligible Transaction/ Receipt”) subject always to Clause 3.2 of this Terms and Condition herein. To satisfy the Qualifying Spend of Singapore Dollars One Hundred and Fifty (S$150), at least one of the Eligible Transaction/ Receipt shall need to have a minimum transactional value of Singapore Dollars Fifty (S$50).
1.4.3. Eligible Shoppers can combine any number of Eligible same-day Transaction/ Receipt within the same participating CapitaLand Mall, during each day of the Promotional Period, to qualify for the eCV Reward. Only receipts snapped and uploaded to the CapitaStar app on the same day of purchase will be accepted for the purposes of satisfying the Qualifying Spend. For purchases made via eCV, Eligible Shoppers are still required to snap the receipts and upload to the CapitaStar app on the same day of purchase. For purchases made via DBS payment mode – DBS/POSB Credit or Debit cards and DBS Paylah! (DBS Paylah! account must be linked to CapitaStar app) no scanning of receipt(s) is necessary. Receipts with transactional value of less than Singapore Dollars Twenty (S$20) shall not be accepted, for this Promotion, to be combined to satisfy the Qualifying Spend.
1.4.4. Each Member may receive a maximum of one (1) Reward per participating CapitaLand Mall per day of the Promotion Period.
1.5. The eCV Reward will be available for redemption through the CapitaStar app from 10am on each day of the Promotion Period. Eligible Receipts snapped and submitted through the CapitaStar app before 10am will not qualify for the Promotion.
1.6. The eCV Reward will be automatically credited directly into the CapitaStar App of the Qualifying Eligible Member upon qualification of all Eligible Receipt(s) snapped and approved.
1.7. The eCV Reward awarded in this Promotion will expire in three (3) months from the date of issuance. Eligible Shoppers can tap on the “Voucher” tab from the CapitaStar App main screen to view the Reward and the expiry date. The Organiser shall not be obliged to entertain any request to extend the validity of the eCV Reward.
1.8. The eCV Reward in this Promotion is provided on a first-come-first-served basis and redemption of the respective Reward is subject to availability at the respective Participating CapitaLand Mall, while stocks last.
2. ELIGIBILITY
2.1. Without limiting the generality of the above, the following persons shall not be eligible for the Promotion:
a. employees of any retail tenants in the Participating Malls; and
b. persons who the Organiser may decide to exclude at its discretion without notice and without providing any reason, at any time.
2.2. The Organiser reserves the right to disqualify any member who is found at any time (whether before or after the receipt of any eCV Reward) to be in breach of the relevant eligibility or qualifying criteria. Any eCV Reward awarded to any member may be forfeited, and if collected, shall be returned to the Organiser promptly and may be dealt with the Organiser’s sole discretion.
3. QUALIFYING SPEND
3.1. Only the total final amount paid as indicated on the tax invoice(s)/ receipt(s) issued by the participating store(s) will be accepted for this Promotion. NETS or credit/debit card transaction slips are not acceptable in place of original copies of shopping receipts.
3.2. Notwithstanding Clause 1.4 of this Terms and Conditions hereinabove, receipt(s) from car grooming services, SingPost transactions, purchase of parking coupons, purchase or top up of Cashcard / stored value cards, purchase or top up of stores’ membership card, gift cards and vouchers (i.e. CapitaVouchers / eCapitaVouchers or participating stores’ vouchers), SISTIC transactions, AXS / SAM machines transactions and bill payments, purchase of lottery tickets, purchase of movie tickets and food and beverages at cinema, any transactions at pawn shops and money changer, bank and other financial institutions’ transactions, transactions from pushcarts and stalls at temporary roadshows at the participating malls, and transactions from supermarkets (Cold Storage, FairPrice, FairPrice Finest, and GIANT) are not eligible for use as a receipt in this Promotion. For the avoidance of doubt, transactions at Cold Storage at Aperia, Don Don Donki and Scarlett Supermarket at JCube, Scarlett Supermarket at Lot One, Eccellente by HAO mart and Scarlett Supermarket at Westgate and FairPrice at SingPost Centre shall be recognized for the purposes of this Promotion. For purchases of goods and services made by instalments, only the instalment receipt showing the value of the purchase(s) made on the same day of the redemption, will be eligible for use as a receipt in this Promotion for CapitaStar Rewards programme. Receipt(s) from deposit placements, order placements, and payments using tenant / credit card loyalty points will not be accepted for the purposes of this Promotion.
3.3. The Organiser may reject any tax invoice, receipts and/or charge slip as invalid at its sole and absolute discretion, and such determination shall be final and conclusive.
3.4. The Organiser reserves the right to verify all purchases made by the Eligible Shopper and the tax invoice(s)/ receipt(s) before processing the redemption of the eCV Reward in the Promotion.
3.5. Receipts shall be considered expended for the purposes of this Promotion and other promotions in the CapitaLand Mall when it is used to redeem the eCV Reward. Receipts cannot be used for redemption of multiple eCV Rewards. Receipts cannot be used for redemption of more than one promotion at any CapitaLand Mall.
4. DBS/POSB CARDMEMBERS’ EXCLUSIVE
4.1. The DBS/POSB Cardmembers’ Exclusive (the “DBS/POSB Promotion”) is exclusively for members of CapitaStar Rewards programme who have linked their CapitaStar account on DBS PayLah! and made purchases with the relevant DBS/POSB Credit or Debit Cards and/or DBS PayLah! (referred to as “DBS/POSB Eligible Shopper”). DBS/POSB Eligible Shoppers can download the CapitaStar mobile application and sign up within the App as a member and link their CapitaStar account to qualify and participate in this DBS/POSB Promotion.
4.2. Eligible Shoppers can combine any number of receipts, made with DBS/POSB Credit or Debit Cards and/or DBS PayLah! with transactional value of Singapore Dollars Twenty (S$20) or more from the same participating CapitaLand Malls on the same day (“Eligible Transaction”) subject always to Clause 3.2 of this Terms and Condition herein. Receipts with transactional value of less than Singapore Dollars Twenty (S$20) shall not be accepted, for this DBS/POSB Promotion, to be combined to satisfy the Qualifying Spend.
4.3. For avoidance of doubt, DBS/POSB Eligible Shoppers will not have to upload their receipts on the CapitaStar app to qualify for the relevant eCV Reward under the DBS/POSB Promotion. DBS/POSB Eligible Shoppers can combine any number of Eligible same-day Transaction within the same participating CapitaLand Mall, during each day of the Promotional Period, to qualify for the eCV Reward.
4.4. Transactions with value of less than Singapore Dollars Twenty (S$20) shall not be accepted, for this DBS/POSB Promotion, to be combined to satisfy the Qualifying Spend.
4.5. DBS/POSB Eligible Shoppers can enjoy up to Singapore Dollars Twenty (S$20) worth of eCV Reward upon satisfying the Qualifying Spend, where eCV rewards are issued on a first-come-first-served basis and redemption of the respective Reward is subject to availability at the respective Participating CapitaLand Mall, while stocks last. For illustration, please see table below;
Promotion |
eCV Reward Tier #1 |
eCV Reward Tier #2 – DBS/POSB Exclusive |
Total eCV Rewards |
Scenario #A: DBS/POSB Eligible Shopper spends S$300 with DBS/POSB Credit or Debit cards and/or DBS PayLah! · Available rewards stock level for eCV Reward Tier #1 · Available rewards stock level for eCV Reward Tier #2 – DBS/POSB Exclusive
|
S$10 eCapitaVoucher |
S$10 eCapitaVoucher |
S$20 eCapitaVoucher |
Scenario #B: DBS/POSB Eligible Shopper spends S$300 with DBS/POSB Credit or Debit cards and/or DBS PayLah! · Fully redeemed for eCV Reward Tier #1 · Available rewards stock level for eCV Reward Tier #2 – DBS/POSB Exclusive
|
- |
S$10 eCapitaVoucher |
S$10 eCapitaVoucher |
4.6. The DBS/POSB Promotion is limited to the first Twenty Thousand (20,000) qualifying transactions on a first-come-first-served basis and each DBS/POSB Eligible Shopper may receive a maximum of one (1) Reward per participating CapitaLand Mall per day of the Promotion Period.
5. DIGITAL REWARDS BY CAPITASTAR – FROM OUR FAMILY TO YOURS SERIES CHARACTER STAMP
5.1. From 11 November to 31 December, Eligible Shoppers will receive either (i) Disney From Our Family To Yours Stamp with a fixed reward (“Game Reward”) or (ii) Disney Mini-Stamps (“Game Token”) upon satisfying the following qualifying promotion mechanics (“Qualifying Actions”) in this Section below. The Game Reward and Game Token(s) are issued on a randomized basis.
5.2. The qualifying mechanics are:
Mechanics |
Qualifying Action Reward Eligibility |
Participating Platforms |
Action 1 Spend minimum S$150 at any Participating CapitaLand Malls |
- Limited to one (1) redemption per day - Accumulative during the Same Day, Same Mall Spend throughout the Promotion Period |
Participating CapitaLand Malls
Aperia Mall (A) Bedok Mall (BM) Bugis+ (B+) Bugis Junction (BJ) Bukit Panjang Plaza (BPP) CQ @ Clarke Quay (CQ) Funan (FN) IMM (IMM) JCube (JC) Junction 8 (J8) Lot One Shoppers’ Mall (LO) Plaza Singapura (PS) SingPost Centre (SPC) Tampines Mall (TM) The Atrium @ Orchard (TAO) Westgate (WG) |
Action 2 Purchase / Gift S$100 eCapitaVoucher in a single transaction |
- Limited to 1 redemption per day |
CapitaStar App |
Action 3 |
- Limited to 1 redemption per day - Limited to five (5) redemptions per member throughout Promotion Period. |
CapitaStar App |
Action 4 Link CapitaStar App on DBS PayLah! and make a first transaction of minimum S$20 at any Participating CapitaLand Malls |
Bonus Qualifying Action |
Participating CapitaLand Malls
Aperia Mall (A) Bedok Mall (BM) Bugis+ (B+) Bugis Junction (BJ) Bukit Panjang Plaza (BPP) CQ @ Clarke Quay (CQ) Funan (FN) IMM (IMM) JCube (JC) Junction 8 (J8) Lot One Shoppers’ Mall (LO) Plaza Singapura (PS) SingPost Centre (SPC) Tampines Mall (TM) The Atrium @ Orchard (TAO) Westgate (WG) |
Action 5 Spend minimum S$60 with ShopBack Pay |
- Limited to one (1) redemption per member per week during the Promotion Period - Limited to five (5) redemptions per member throughout Promotion Period - Accumulative Spend within defined week |
CapitaStar App
Participating CapitaLand Malls Bedok Mall (BM) Bugis+ (B+) Bugis Junction (BJ) Bukit Panjang Plaza (BPP) CQ @ Clarke Quay (CQ) Funan (FN) IMM (IMM) JCube (JC) Junction 8 (J8) Lot One Shoppers’ Mall (LO) Plaza Singapura (PS) Raffles City Singapore (RCS) Tampines Mall (TM) The Atrium @ Orchard (TAO) Westgate (WG) |
Action 6 Spend minimum S$20 at “From Our Family To Yours” Retail Pop-Up |
- Limited to one (1) redemption per member per day throughout the Promotion Period |
CapitaStar App |
5.3. General Definition of Game Reward(s)
Game Reward |
Reward Value |
Game Reward Validity Period |
Disney Character Reward #1 – Mike & Sully |
$0.10 eCapitaVoucher |
Three (3) months from date of issuance |
Disney Character Reward #2 – Iron Man |
$0.50 eCapitaVoucher |
|
Disney Character Reward #3 – Grogu |
$1.00 eCapitaVoucher |
|
Disney Character Reward #4 – Winnie The Pooh & Piglet |
$5.00 eCapitaVoucher |
|
Disney Character Reward #5 – Mickey & Minnie |
$10.00 eCapitaVoucher |
5.3.1. For avoidance of doubt, Game Rewards are issued on a random basis for each Qualifying Action completed during the Promotion Period. Eligible Shoppers can receive more than one Game Reward during the Promotion Period and may also receive the same Game Reward.
5.3.2. As the Game Rewards are issued in the form of eCapitaVoucher(s) Game Rewards will not be credited to the account of the Eligible Shopper if the value of eCapitaVoucher in the CapitaStar wallet of the Eligible Shopper exceeds Singapore Dollars One Thousand (S$1,000) in value after crediting the Game Rewards to the existing remaining balance.
5.4. General Definition of Game Token
S/N |
Game Token |
Remarks |
1 |
Disney Mini-Stamp |
Game Token(s) can be used to exchange for a random Game Reward based on defined rate of exchange in the gameboard. |
5.4.1. For avoidance of doubt, Game Token(s) have no monetary reward value and are issued on a random basis for each Qualifying Action completed during the Promotion Period.
5.4.2. Eligible Shoppers can use the accrued Game Token(s) to exchange for a random Game Reward based on defined rate of exchange during the Promotion Period on a first-come-first-served basis, whilst stocks of the Game Rewards last.
5.4.3. The quantity of Game Token(s) required to exchange for any Game Reward shall be determined by the Organizer in its sole discretion and may be subject to change from time to time without notice.
5.4.4. Any Game Token(s) obtained and/or accumulated by an Eligible Shopper shall be exchangeable into Game Rewards only during the Promotion Period and any Game Token(s) not exchanged after the Promotion Period shall automatically lapse, become void and of no further use.
6. Additional Terms governing qualification of Action 1 of Digital Rewards
(SPEND S$150 AT PARTICIPATING CAPITALAND MALLS)
6.1. Eligible Shoppers can combine receipts with transactional value of minimum S$20 or more from the same participating CapitaLand malls on the same day (“Eligible Transaction/ Receipt”) to satisfy the Qualifying Spend of Singapore Dollars One Hundred and Fifty (S$150). Receipts with transactional value of less than Singapore Dollars Twenty (S$20) shall not be accepted for the purposes of this Digital Rewards Promotion.
6.2. The Qualifying Period for Action 1 is from 11 November to 31 December 2022 (both dates inclusive). Each Eligible Shopper is entitled to one (1) redemption per day based on Action 1 during the Promotion Period.
6.3. Eligible Shoppers must upload purchase receipt(s) through their CapitaStar App (unless otherwise stated) on the same day of purchase during the Promotion Period and only approved receipt(s) will qualify for this Promotion. Receipt(s) uploaded after the date of purchase will not be accepted for the purposes of this Digital Rewards Promotion. Scanning of receipt(s) at the Customer Service Counter will not be eligible to earn the Game Reward or Game Token(s). For avoidance of doubt, only receipts snapped and uploaded to the CapitaStar app and/or transactions made with DBS PayLah!, DBS/POSB Credit or Debit Cards (see section 5.4) on the same day of purchase at the same participating CapitaLand mall will be accepted in order to earn the Game Reward or Game Token(s).
6.4. Eligible Shoppers who have linked their CapitaStar account on DBS PayLah! and have made a transaction at participating CapitaLand malls with DBS Payment Modes (DBS/POSB Credit or Debit Cards and/or DBS PayLah!) will not need to upload their receipts on the CapitaStar app to earn the Game Reward or Game Token.
6.5. Eligible Shoppers who transacted using eCapitaVoucher and/or ShopBack Pay as a payment mode will not be eligible to earn the Game Reward or Game Token.
6.6. All receipts shall be considered expended for the purposes of this Promotion and other promotions in the Mall when it is used to redeem the Reward. Receipts cannot be used for redemption of multiple Rewards (unless otherwise stated).
6.7. Only the total final amount paid as indicated on the tax invoice(s)/ receipt(s) issued by the participating store(s) will be accepted for redemption under this Promotion. NETS or credit/debit card transaction slips are not acceptable in place of original copies of shopping receipts. Receipt(s) from all car grooming services, purchase of parking coupons, purchase or top up of Cashcard / stored value cards, purchase or top up of stores’ membership card, gift cards and vouchers (i.e. CapitaVouchers/ eCapitaVouchers or participating stores’ vouchers), SISTIC transactions, AXS / SAM machines transactions and bill payments, purchase of lottery tickets, purchase of movie tickets and food and beverages at cinema, any transactions at pawn shops and money changer, bank and other financial institutions’ transactions, transactions from pushcarts are not eligible for use as a receipt in this Promotion.
6.8. The Reward will not be awarded until the submitted tax invoice(s), receipt(s) and/ or charge slip(s) are determined to be valid. The Organiser may reject any tax invoice, receipt and/ or charge slip(s) as invalid at its sole and absolute discretion, and such determination shall be final and conclusive.
6.9. The Organiser and its partner(s) (if any) in this Promotion reserve the right to change, vary, replace, substitute, amend, withdrawal or cancel this Promotion and/or any of the terms and conditions herein at their sole and absolute discretion and without prior notice or any liability to any party.
6.10. The Organiser does not make any warranty or representation in relation to any product or services offered in this Promotion or redeemed by vouchers and shall not accept any liability in respect of the same.
6.11. By participating in this Promotion, the Eligible Shopper represents that he/ she has read and agreed with this Promotion Terms and Conditions.
6.12. Without limiting the generality of the above, the following persons shall not be eligible for the Promotion:
6.12.1. Persons who the Organiser may decide to exclude at its discretion without notice and without providing any reason, at any time.
6.12.2. Persons who create multiple CapitaStar accounts in order to enter the promotion more than once per person. Anyone found using multiple accounts to enter the promotion will be found in breach of these terms and excluded from the promotion.
6.13. By participating in this Promotion, the Eligible Shopper acknowledges and consents to the processing, collection, use and disclosure of his/ her Personal Data by the Organiser, its affiliates, subsidiaries and related corporations including its holding company, CapitaLand Limited (collectively, “CapitaLand Group”), and authorised agents, business partners and service providers in compliance with applicable data protection laws, regulations and guidelines to facilitate the administration of the Promotion including compliance with the Promotion Terms and Condition and that he/ she has read and agreed with the CapitaLand Group’s Data Protection Policy available at www.capitaland.com.sg as may be amended, replaced, substituted from time to time.
6.14. By participating in this Promotion, the Eligible Shopper agrees that the Organiser, its affiliates, subsidiaries, agents, business partners and respective officers and employees shall not be liable for any actions, claims, demands, injuries, proceedings, liability, losses, damages, costs and expenses of any nature sustained by the participant directly or indirectly by reason of or in connection with this Promotion. The participant shall indemnify and keep the Organiser and its officers, servants, agents and employees ("the Indemnified Parties") fully indemnified against any and all loss, damage, demand, liability, claims, expenses and costs (including legal costs on a full indemnity basis) suffered and/or incurred by any of the Indemnified Parties as a result of the breach of any of the terms and conditions herein by the participant.
6.15. The Organiser’s decision on any dispute regarding the Promotion shall be final and no correspondence shall be entertained.
6.16. This Promotion Terms and Conditions shall be governed by the laws of Singapore and the participant in this promotion irrevocably submits to the non-exclusive jurisdiction of the Singapore courts to resolve any and all disputes.
6.17. Information stated in this Promotion Terms and Condition is correct at the time of printing and is subject to change without prior notice.
7. Additional Terms governing qualification of Action 2 of Digital Rewards
(PURCHASE / GIFT MINIMUM S$100 ECAPITAVOUCHER IN A SINGLE TRANSACTION)
7.1. Eligible Shoppers must purchase a minimum of Singapore Dollars One Hundred (S$100) worth of eCapitaVoucher (all payment modes accepted except DBS/POSB Credit or Debit cards) in a single transaction on the CapitaStar app to qualify for a Game Reward or Game Token.
7.2. Purchase and use of eCapitaVoucher is subject to the CapitaVoucher terms and conditions. Click here for more info about eCapitaVoucher full terms and conditions.
7.3. The qualifying period for Action 2 is from 11 November to 31 December 2022 (both dates inclusive). Each Eligible Shopper is entitled to one (1) redemption per day based on Action 2 during the Promotion Period.
8. Additional Terms governing qualification of Action 3 of Digital Rewards
(PURCHASE/GIFT MINIMUM $100 ECAPITAVOUCHER IN A SINGLE TRANSACTION WITH DBS/POSB CREDIT OR DEBIT CARDS)
8.1. Eligible Shoppers must purchase a minimum of Singapore Dollars One Hundred (S$100) eCapitaVoucher with DBS/POSB Debit or Credit Cards in a single transaction on the CapitaStar app to qualify for a Game Reward and Game Token.
8.2. Purchase and use of eCapitaVoucher is subject to the CapitaVoucher terms and conditions. Click here for more info about eCapitaVoucher full terms and conditions.
The qualifying period for Action 3 is from 11 November to 31 December 2022 (both dates inclusive). Each Eligible Shopper is entitled to one (1) redemption per day based on Action 3. Each Eligible Shopper may satisfy Action 3 up to a maximum of five (5) redemptions throughout the Promotion Period.
9. Additional Terms governing qualification of Action 3 of Digital Rewards
(LINK CAPITASTAR ACCOUNT ON DBS PAYLAH! AND MAKE FIRST TRANSACTION OF S$20 with DBS PAYMODES)
9.1 To satisfy the qualification requirements for Action 4, an Eligible Shopper must:
9.1.1. Be a CapitaStar member and DBS PayLah! account holder at the time of the promotion;
9.1.2. Successfully linked their CapitaStar and DBS PayLah! account during the Promotion Period. For avoidance of doubt, this Digital Reward is eligible for new CapitaStar to DBS PayLah! linkages during the Promotion Period only; and
9.1.3. Made a first successful transaction of minimum Singapore Dollars Twenty (S$20) at any of the participating CapitaLand malls with either DBS PayLah! (via NETS QR) and/or DBS/POSB Credit or Debit cards excluding, without limitation UPI, NETSPay and NETS FlashPay.
9.2. The Promotion Period for Action 4 is from 11 November to 31 December 2022 (both dates inclusive). Each Eligible Shopper is entitled to one (1) redemption during the Promotion Period.
10. Additional Terms governing qualification of Action 5 of Digital Rewards
(SPEND MINIMUM S$60 ON SHOPBACK PAY WEEKLY)
10.1. To satisfy the qualification requirements for Action 5, an Eligible Shopper must;
10.1.1. Be a CapitaStar member and ShopBack Pay account holder at the time of the Promotion.
10.1.2. Successfully linked their CapitaStar and ShopBack Pay account during the Promotion Period and have;
10.1.3. Make a successful transaction of Singapore Dollars Sixty (S$60) accumulatively at any participating CapitaLand malls using ShopBack Pay as the payment method.
10.2. The list of participating CapitaLand malls for Action 5 are Bedok Mall, Bugis+, Bugis Junction, Bukit Panjang Plaza, CQ @ Clarke Quay, Funan, IMM, JCube, Junction 8, Lot One, Plaza Singapura, Raffles City Singapore, The Atrium @ Orchard, Tampines Mall and Westgate.
10.3. The Promotion Period for Action 5 is from 11 November to 31 December 2022 (both dates inclusive). Each Eligible Shopper is entitled to one (1) redemption during each defined week of the Promotion Period. Each Eligible Shopper may satisfy Action 5 up to a maximum of five (5) redemptions throughout the Promotion Period.
10.4. Upon satisfying the qualification requirements, the eligible shopper will receive the following;
10.4.1. Disney From Our Family To Yours Winnie The Pooh & Piglet Game Reward (with S$5.00 eCapitaVoucher) on the CapitaStar App, and be enrolled in
10.4.2. The ShopBack Digital Scratch Card on the ShopBack App to receive up to S$50 ShopBack Cashback
10.5. For avoidance of doubt, the Promotion Periods for Action 5 are based on the weekly schedules outlined below;
Week 1 |
11 November 2022 to 17 November 2022 (both dates inclusive) |
Week 2 |
18 November 2022 to 24 November 2022 (both dates inclusive) |
Week 3 |
25 November 2022 to 1 December 2022 (both dates inclusive) |
Week 4 |
2 December 2022 to 8 December 2022 (both dates inclusive) |
Week 5 |
9 December 2022 to 15 December 2022 (both dates inclusive) |
Week 6 |
16 December 2022 to 22 December 2022 (both dates inclusive) |
Week 7 |
23 December 2022 to 29 December 2022 (both dates inclusive) |
Week 8 |
30 December 2022 to 31 December 2022 (both dates inclusive) |
11. Additional Terms governing qualification of Action 6 of Digital Rewards
(SPEND MINIMUM S$20 AT “FROM OUR FAMILY YOURS” RETAIL POP UP STORE)
11.1. Eligible Shoppers must purchase a minimum of Singapore Dollars Twenty (S$20) in a single transaction at the Disney “From Our Family To Yours” Retail Pop Up store and upload their purchase receipts on the CapitaStar App on the same day of the purchase to qualify for a randomized Game Token.
11.2. The Promotion Period for Action 6 is from 11 November to 31 December 2022 (both dates inclusive). Each Eligible Shopper is entitled to one (1) redemption per day during the Promotion Period.
11.3. Purchase receipts uploaded from Disney “From Our Family To Yours” Retail Pop Up store will not be eligible for issuance of STAR$®.
12. GENERAL TERMS & CONDITIONS
12.1. Eligible Shoppers must snap the receipt(s) through their CapitaStar App on the same day of purchase during the Promotion Period and only approved receipt(s) will qualify for this Promotion.
12.2. The eCV Reward (if any) cannot be exchanged for different denomination and are subject to the relevant terms and conditions governing the use of the eCapitaVouchers. Please refer to eCapitaVouchers terms and conditions.
12.3. By participating in this Promotion, the Member (CapitaStar members):
12.3.1. Acknowledges and consents to the processing, collection, use and disclosure of his/ her Personal Data by the Organiser, its affiliates, subsidiaries and related corporations including its holding company, CapitaLand Investment Limited (collectively, “CapitaLand Group”), and authorised agents, business partners and service providers in compliance with applicable data protection laws, regulations and guidelines to facilitate the administration of the Promotion including compliance with the Promotion Terms and Condition and that he/ she has read and agreed with the CapitaLand Group’s and Data Protection Policy available at https://www.capitaland.com/international/en/legal-notices/privacy-policy.html and may be amended, replaced, substituted from time to time.
12.3.2. Agrees that the Organiser, its affiliates, subsidiaries, agents, business partners and respective officers and employees shall not be liable for any actions, claims, demands, injuries, proceedings, liability, losses, damages, costs and expenses of any nature sustained by the member directly or indirectly by reason of or in connection with this Promotion. The member shall indemnify and keep the Organiser and its officers, servants, agents and employees ("the Indemnified Parties") fully indemnified against any and all loss, damage, demand, liability, claims, expenses and costs (including legal costs on a full indemnity basis) suffered and/or incurred by any of the Indemnified Parties as a result of the breach of any of the terms and conditions herein by the member. Members are deemed to have read, understood and accepted all the T&Cs set out herein, as well as any other requirements set out in any related promotional material, and all amendments, additions, replacements and modifications there to as may be made from time to time.
12.4. Acceptance of any Reward shall constitute consent on the part of the Eligible Shopper to allow the use of his/ her name, image, voice and/or likeness by the Organiser for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law.
12.5. All eCV Rewards are non-transferable, non-refundable, and non-exchangeable for cash, credit, goods or benefits-in-kind, unless otherwise stated.
12.6. The eCV Reward shall be awarded on the presumption that the submitted tax invoice(s), receipt(s) and/ or charge slip(s) are original copies and valid. The Organiser may reject any tax invoice, receipt and/ or charge slip as invalid at its sole and absolute discretion, and such determination shall be final and conclusive. In the event any tax invoice, receipt and/ or charge slip is rejected by the Organiser as invalid, the Organiser shall reserve the right to void the eCV Reward and/or eVoucher awarded to the Eligible Shopper and recover the monetary value of the eCV Reward.
12.7. The Organiser and its partner(s) (if any) in this Promotion reserve the right to change, vary, replace, substitute, amend, withdrawal or cancel this Promotion and/or any of the terms and conditions herein at their sole and absolute discretion and without prior notice or any liability to any party.
12.8. The Organiser does not make any warranty or representation in relation to any product or services offered in this Promotion or redeemed by vouchers or gift certificates and shall not accept any liability in respect of the same.
12.9. By participating in this Promotion, the Eligible Shopper represents that he/ she has read and agreed with this Promotion Terms and Conditions.
12.10. This Promotion Terms and Conditions shall be governed by the laws of Singapore and all participants in this Promotion irrevocably submits to the exclusive jurisdiction of the Singapore Courts to resolve all disputes.
12.11. The Organiser’s decision on all matters relating to the Promotion shall be final, conclusive and binding. No correspondence will be entertained.
12.12. Information stated in this Promotion’s Terms and Condition is correct at the time printing and is subject to change without prior notice.
12.13. The Walt Disney Company (Southeast Asia) Pte. Limited and its parent, affiliates, and subsidiaries are not responsible for the promotion, administration or execution of this Promotion, and exclude responsibility and all liabilities arising from the same.
FAQ
FAQ for Enchanting Rewards on CapitaStar
- 1. How much do I have to spend to take part in the promotion?
- 2. How do I participate in the promotion?
- 3. Is there a cap to the number of receipts a member can submit to qualify for the rewards?
- 4. What are the participating malls for this promotion?
- 5. If I spend in two malls within the same day and meet the minimum requirements of two respective malls, will I receive rewards from both malls?
- 6. If I combined receipts from two different malls to meet the Qualifying Spend, will I receive the reward?
- 7. If I use physical or eCapitaVouchers to make any purchase in participating malls, do I still qualify for promotion?
- 8. Do receipts from supermarkets qualify for this promotion?
- 9. Are there any other exclusions beside receipts from selected supermarkets?
- 10. Do I still need to snap in my receipts if I have linked my CapitaStar account to DBS Paylah?
- 11. What do I do if my receipts were rejected?
- 12. How long is the eCapitaVoucher awarded under this promotion be valid for?
- 13. How soon will the eCapitaVoucher be credited?
- 14. Am I guaranteed the eCapitaVoucher once I snap my receipt(s) that meet the qualifying spend?
- 15. I have eCapitaVoucher in my CapitaStar App that have a later expiry. Do I have to utilize all that I have earned from this promotion, which has a shorter expiry date?
- 16. Where do I check availability for cashback?
- 17. How do I participate in the DBS/POSB Cardmembers’ Exclusive?
- 18. How do I link my CapitaStar account on DBS PayLah!
- 19. How much rewards can I earn if I spend S$300 with DBS/POSB payment modes after successfully linking my accounts?
- 20. Do I have to upload my receipts if I pay with DBS/POSB payment modes after successful linkage.
- 21. What are the participating CapitaLand Malls for the DBS/POSB Exclusive?
Section A: FAQ – Gameplay
- 1. What is Disney From Our Family To Yours Rewards on CapitaStar?
- 2. How do I play or participate?
- 3. What are Disney From Our Family To Yours Stamps?
- 4. What are Mini-Stamps?
- 5. What is the difference between Disney From Our Family To Yours Rewards and/or Mini-Stamps?
- 6. Will my stamps counter be reset after I have collected all 5 Disney From Our Family To Yours Stamps?
- 7. How do I enter the Lucky Draw for 1 Million STAR$?
Section B: FAQ - Actions on the CapitaStar App
- 1. Spend $150 at participating CapitaLand Malls (Action #1 – Disney From Our Family To Yours Rewards)
- 2. For Action #1, if I pay with ShopBack Pay or eCapitaVoucher, will I be eligible for the rewards?
- 3. What are the participating malls for Action #1?
- 4. Purchase/Gift $100 eCapitaVoucher (Action #2 – Disney From Our Family To Yours Rewards)
- 5. Purchase/Gift $100 eCapitaVoucher with DBS/POSB Credit or Debit Cards (Action #3 – Disney From Our Family To Yours Rewards)
- 6. Link CapitaStar Account on DBS PayLah! and make a qualifying spend of $20 with DBS/POSB Payment Modes. (Action #4 – Disney From Our Family To Yours Rewards)
- 7. Spend $60 with ShopBack Pay (Action #5 – Disney From Our Family To Yours Rewards)
- 8. Spend min. $20 at Disney From Our Family To Yours Retail Pop Up Store (Action #6 – Disney From Our Family To Yours Rewards)
Section C: FAQ – General Queries For Disney From Our Family To Yours Rewards
- 1. I did not receive any of the Disney From Our Family To Yours Stamps and/or eCapitaVoucher rewards. Why is this so?
- 2. I have linked my DBS PayLah! account previously. Am I eligible to receive the reward now?
- 3. The action is greyed out on the CapitaStar app. Why is this so?
- 4. How long is the validity of the eCapitaVoucher rewards?