FAQ
- Do I need to make a purchase before participating in the Virtual Lion Dance Rewards Code Giveaway?
- What is the duration of the Virtual Lion Dance Rewards Code Giveaway?
- What are the rewards I can receive from watching the Virtual Lion Dance?
- How do I know if I get a reward after I take a photo or video of the lion dance?
- Are rewards guaranteed?
- How do I redeem the rewards?
- How do I utilize the eCapitaMall Voucher awarded to me?
- What is the expiry date of the eCapitaMall Voucher?
- What is the validity of the rewards?
- There is an error message when I enter the reward code into the CapitaStar mobile application.
Troubleshooting Guide
- What should I do if I denied access to my Camera by mistake?
- What should I do if I encounter the following: (1) Lagging in the virtual lion dance experience (2) Missing or incomplete visuals (3) Inability to load the website or replay the virtual lion dance experience
- On my iOS mobile device, I clicked “Download” to save the image or video, however the image and video was not stored in my Photo Library?
- On my iOS mobile device, I am using Google Chrome browser to access the Virtual Lion Dance website and after a photo or video is taken, I am not able to proceed further?
- On my iOS mobile device, I encountered an error message to “Refresh the page to enable camera access for AR” and even after refreshing the page, I am unable to proceed further.