Customer Service
Our Customer Service Counter will be open from 11am to 9pm daily.
Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.
How do I get a digital queue number?
About CapitaVoucher
In line with our digitization and sustainability efforts, the sale and redemption of physical CapitaVouchers at our Customer Service Counters will not be available. As an alternative, you can still purchase / gift eCapitaVoucher(s) from our CapitaStar Mobile App.
Physical CapitaVoucher(s) will only be available for corporate bulk purchases and for redemption by American Express® CapitaCard card members.
Place a corporate bulk order here or you may send your enquiries to
capitavoucher@capitaland.com or call +65 6631 9931.
With eCapitaVoucher(s), you can seamlessly purchase, redeem, and gift eCapitaVoucher(s) directly from the CapitaStar App. What's more, you can also pay with eCapitaVoucher(s) down to the cents* for all your shopping and dining purchases across 17 CapitaLand malls, including online at eCapitaMall and Capita3Eats.
Find Out More
*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.
Acceptance of CapitaVoucher / eCapitaVoucher
Both physical CapitaVoucher and eCapitaVoucher are accepted at participating stores at our malls.
View List of Participating Stores
Carpark Charges
Car
All day (12 to 1159pm)
First Hour : $1.50
Subsequent 15 Mins : $0.40
Grace Period : 30 mins (With effect from 19 May 2021 till further notice)
Free Valet Parking Services Temporarily Suspended Until Further Notice
Bikes
All day (12 to 1159pm)
Per Entry : $1.20
Grace Period : 30 mins (With effect from 19 May 2021 till further notice)
Free Wifi
Connect to CAPITALAND FREE WIFI SSID to enjoy free wireless internet surfing.
Password: freewifi (case-sensitive).
Terms and conditions apply.
Family Services
Nursing Room
Located at Level B1 (near the restrooms and Best Denki)
Others
POPStation
Located at Level 1 external walkway (facing New Upper Changi Road; near Carpark entrance)
Complimentary Loan of Baby Stroller
Please approach our Customer Service Counter for assistance.
Complimentary Loan of Wheelchair
Please approach our Customer Service Counter for assistance.
