Customer Service

Our Customer Service Counter will be closed with effect from 1 October 2023.

Need assistance? Here are some ways to reach us!

Check our website for more information

Click here to discover events, mall information, rewards plus best deals at Bedok Mall or refer to our digital directories located from B2 to L1 for more information.

Chat with us online

Chat with Casey, our digital assistant, by launching the chat at the bottom right corner of this page. Alternatively, you may also send us an email at and we will be in touch with you shortly.

Contact our Call Centre at 6631 9931

Still can't find the answers you are looking for? Speak to our customer service team from 10am - 6pm daily.

For lost & found and emergency assistance, please call 6702 5135*.
*Calls will be screened to serve you better.

About CapitaVoucher

In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 3,200 stores across 28 properties! 

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher. 

Acceptance of CapitaVoucher / eCapitaVoucher 

Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 Jul 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers. 

Shoppers who are unable to utilise their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls. 

Shoppers are encouraged to utilise their physical CapitaVoucher(s) before 1 Jul 2023 at participating stores across CapitaLand malls. 

Carpark Charges

12.00am to 5.59pm
First Hour : $1.55
Subsequent 15 Mins : $0.40
Grace period: 10 minutes

6.00pm to 11.59pm
Per Entry: $2.60
Grace period: 10 minutes

All day (12.00am to 11.59pm)
Per Entry : $1.30
Grace period: 15 minutes

Prices indicated above are inclusive of prevailing GST

Free Wifi

Connect to CAPITALAND FREE WIFI SSID to enjoy free wireless internet surfing.

Password: freewifi (case-sensitive).

Terms and conditions apply.

Family Services

Nursing Room
Located at Level B1 (near the restrooms and Best Denki) 


Located at Level 1 external walkway (facing New Upper Changi Road; near Carpark entrance)