Customer Service

Our Customer Service Counter will be open from 11am to 9pm daily. 

Extension of expiry

Extension of expiry for physical vouchers expiring between 1 April and 31 August 2020 can be requested from 19 June 2020. Extension requests before the voucher expiry dates are strictly not allowed. Sale and redemption of CapitaVouchers will commence from 1 July 2020. For more information regarding CapitaVoucher and eCapitaVoucher, visit For CapitaVouchers that have expired for 6 months & above, please contact

Acceptance of CapitaVoucher

In addition, all participating retailers at our malls will be accepting both physical CapitaVouchers and eCapitaVouchers.

CapitaLand malls will continue to put in place safe distancing as well as further measures as and when necessary. We thank you for your kind understanding and support. Stay safe and keep healthy. 


Get a digital queue number at for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system. 

How do I get a digital queue number?

Carpark Charges

All day (12 to 1159pm)
First Hour : $1.50
Subsequent 15 Mins : $0.40
Grace Period : 10 minutes

Free Valet Parking Services Temporarily Suspended Until Further Notice

All day (12 to 1159pm)
Per Entry : $1.20
Grace Period Nil

Free Wifi

Connect to CAPITALAND FREE WIFI SSID to enjoy free wireless internet surfing.

Password: freewifi (case-sensitive).

Terms and conditions apply.

Family Services

Nursing Room
Located at Level B1 (near the restrooms and Best Denki) 


Located at Level 1 external walkway (facing New Upper Changi Road; near Carpark entrance)  

Complimentary Loan of Baby Stroller
Please approach our Customer Service Counter for assistance.

Complimentary Loan of Wheelchair
Please approach our Customer Service Counter for assistance.