Customer Service

Our Customer Service Counter (located on Level 1) operates from 10am to 10pm daily. Last ticket issuance will be at 9.45pm. 

Get a digital queue number at for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system. 

How do I get a digital queue number?

About CapitaVoucher

In line with our digitalization and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 2,800 stores across 23 CapitaLand malls and workspace properties islandwide!

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher. 

Acceptance of CapitaVoucher / eCapitaVoucher 

Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 Jul 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers.

Shoppers who are unable to utilize their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 1 April 2023 to 30 September 2023 at participating CapitaLand malls.

Shoppers are encouraged to utilize their physical CapitaVoucher(s) before 1 Jul 2023 at participating stores across CapitaLand malls. 

View List of Participating Stores

Carpark Charges

12.00am to 5.59pm
First Hour : $1.55
Subsequent 15 Mins : $0.40
Grace period: 10 minutes

6.00pm to 11.59pm
Per Entry: $2.60
Grace period: 10 minutes

All day (12.00am to 11.59pm)
Per Entry : $1.30
Grace period: 15 minutes

Prices indicated above are inclusive of prevailing GST

Free Wifi

Connect to CAPITALAND FREE WIFI SSID to enjoy free wireless internet surfing.

Password: freewifi (case-sensitive).

Terms and conditions apply.

Family Services

Nursing Room
Located at Level B1 (near the restrooms and Best Denki) 


Located at Level 1 external walkway (facing New Upper Changi Road; near Carpark entrance)  

Complimentary Loan of Baby Stroller
Please approach our Customer Service Counter for assistance.

Complimentary Loan of Wheelchair
Please approach our Customer Service Counter for assistance.