Frequently Asked Questions
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MALL INFORMATION
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1. Which store/event is at your atrium now?
Click https://www.capitaland.com/sg/malls/clarkequay/en/events.html for more information on our current atrium activities.
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2. How do I get to CQ @ Clarke Quay?
Please visit our website at https://www.capitaland.com/sg/malls/clarkequay/en/concierge/getting-here.html to find out how to get to CQ @ Clarke Quay and the various transport options.
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3. What are the carpark charges?
Please find our parking charges below.
A. Car
Monday - Saturday & Eve of Public Holiday*
7.00am to 6.59am (next morning): 1st hour @ $1.35,
$0.45 for subsequent 15 mins or part thereof
8.00am to 5.59pm: first 2 hours free (only applies to first entry per day)
$1.35 for subsequent hour after first 2 hours free parking or 1st hour of subsequent same-day entry
$0.45 for subsequent 15 mins or part thereof
Sunday & Public Holiday**
7.00am to 6.59am (next morning): $2.75 per entry
8.00am to 5.59pm: first 2 hours free (only applies to first entry per day)
$2.75 per entry for subsequent hour after first 2 hours free parking or subsequent same-day entry
* Eve of Public Holiday rate applies if it falls on a Sunday
**Public Holiday rate applies it if falls on a weekend (Sat & Sun)
First 2 Hour Free Parking
First 2 hour free parking from 8.00am to 5.59pm, Monday to Sunday including Public Holidays.
2 hour free parking only applies to the first carpark entry per day and does not apply to subsequent entries on the same day.
Standard parking charges and/or entry charges shall apply after the free first 2 hours parking hours.
(e.g 3 hours parking after per entry hours = complimentary 2 hours parking + per entry charges of S$2.75).
B. Motorcycle
Monday - Sunday, Eve of PH and Public Holidays
7.00am to 6.59am (next morning): $1.30 per entry
Grace period: 10 minutes
Prices indicated above are inclusive of GST
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4. What is the wifi password?
Please Connect to CAPITALAND FREE WIFI on your device to enjoy free wireless internet surfing. The password is freewifi (case-sensitive). Click Here for Terms and Conditions: https://www.capitaland.com/content/dam/capitaland-media-library/retail/Singapore/Singapore/WiFi_Terms_Of_Use.pdf
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5. What are your opening hours?
CQ @ Clarke Quay is opened from 12pm to Late. As each of the stores have different operating hours, please contact the individual stores to enquire to avoid disappointment.
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6. How many carpark lots available?
Please visit our website at https://www.capitaland.com/sg/malls/clarkequay/en.html. The available car park lots is displayed on top of the website pages. Please note that this information is not in real time.
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7. How can I apply for season parking at CQ @ Clarke Quay?
Season Parking
Please visit website https://justpark.capitaland.com to manage all your season parking needs. Services include:
- Apply for a season parking space
- Pay for your season parking space with instant payment confirmation and receipt download
- Cancel your season parking space and request for a refund (for advanced payments only)
- Update your contact details
- Request to change your vehicle details
- Receive season parking renewal reminders sent via email or SMS
Season Parking (Car)
Clarke Quay Tenant: $152.50 per month
Public: $183.00 per month
Allocation of season car park lots is subject to availability and at Management’s discretion. Terms and conditions apply.
Prices indicated above are inclusive of prevailing GST
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8. Where is the valet service?
Valet Services are available every Friday and Saturday from 6.00pm to 4.00am. Please approach the valet service counter at Carpark Level 1.
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9. Where can I locate the security officers for emergency assistance?
For emergency assistance, please call us at tel: 6557 7067. Please note that calls will be screened to serve you better.
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10. Where is the Fire Command Centre (FCC) / Guardhouse?
Our Fire Command Centre is located on Carpark Level 1. Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
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11. Where is the customer service counter / concierge?
As we have digitalised our services, you can visit our website https://www.capitaland.com/sg/malls/clarkequay/en.html for your enquiries.
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12. Where are your Automated Teller Machines / ATM?
The nearest ATM machine is at:
1. POSB/DBS - Fort Canning MRT
2. OCBC/DBS/POSB - The Central Mall
3. UOB - Clarke Quay MRT
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13. Where is the nearest MRT and Bus Stop?
Please visit our website at https://www.capitaland.com/sg/malls/clarkequay/en/concierge/getting-here.html to find out more. Thank you!
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14. Where is the electric car charging bay?
The electric car charging bay is located at Block E Level 3 carpark for Blue SG Vehicles.
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15. Where is the taxi stand / drop off point?
The drop off point and taxi stand is located at River Valley Road near Red House Seafood Nanyang and at Tan Tye Place.
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16. Where is the Cashcard Top Up machine located?
The CashCard Top Up machines are located at the Block E Carpark Level 1, next to Carpark Entrance Gantry.
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17. Where is the loading / unloading bay?
The loading/unloading bay is located at Block E Level 1, next to the carpark and Zouk
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18. How can I buy CapitaVouchers or eCapitaVouchers?
In line with our digitalization and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.
Please visit our website at https://www.capitastar.com/sg/en/capitavoucher/about-ecapitavoucher.html to find out more. Thank you!
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19. What are the current promotions / deals?
You may check out this link for the full list of CQ @ Clarke Quay Deals: https://www.capitaland.com/sg/malls/clarkequay/en/deals.html
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1. Which store/event is at your atrium now?
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RENTAL ENQUIRIES
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panels
Thank you for your interest in CQ @ Clarke Quay. Please visit our website at https://www.capitaland.com/sg/malls/clarkequay/en/contact-us.html, choose Ad Panel/Atrium Space/Pushcart under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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2. Where can I enquire about renting a shop / Shop Rentals?
Thank you for your interest in CQ @ Clarke Quay. Please visit our website at https://www.capitaland.com/sg/malls/clarkequay/en/contact-us.html, choose Shop Space under Enquiry Type to contact us, and we will get back t o you soon. Thank you.
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panels
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FEEDBACK
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1. Where can I lodge a complaint?
Please visit our website at https://www.capitaland.com/sg/malls/clarkequay/en/contact-us.html, choose Feedback under Enquiry Type to leave us a feedback. Thank you.
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2. Where can I compliment a staff or tenant?
Please visit our website at https://www.capitaland.com/sg/malls/clarkequay/en/contact-us.html, choose Compliment under Enquiry Type to leave us a compliment. Thank you!
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1. Where can I lodge a complaint?
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EMERGENCY
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1. I have an emergency, who or where can I seek help?
For emergency assistance, please call us at tel: 6557 7067. Please note that calls will be screened to serve you better.
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1. I have an emergency, who or where can I seek help?