The East Rewards Trail Begins Here

13 March to 12 April 2026

Terms & Conditions

1. INTRODUCTION

1.1     The East Rewards Trail Begins Here (the “Promotion”) is exclusive to members of CapitaStar Rewards (referred to as “Eligible Shopper”) as at the start of the Promotion Period. CapitaStar Rewards (Refer to CapitaStar Rewards Programme) will only be awarded for the qualifying spends at Bedok Mall and Tampines Mall (“Participating Malls”) and stores below during the Promotion Period (as defined here below).

1.2     The Promotion is organised by CapitaLand Retail Management Pte Ltd (“Organiser”) and shall be governed by these terms and conditions (“T&Cs”).

1.3     The promotion period (“Promotion Period”) is from 13 March to 12 April 2026, from Mondays to Fridays only (excluding weekends and Public Holidays).

1.4     The Promotion mechanics of the Promotion are as follows:

1.4.1   Upon spending the minimum transactional value at the relevant participating CapitaLand malls as shown in the table below (“Qualifying Spend”), eligible shoppers will receive a Stamp and eCapitaVoucher (“Rewards”). eCapitaVoucher value differs as below.

1.4.2 The Rewards will be automatically credited directly into the CapitaStar app of the Qualifying Eligible Shopper upon successful verification of the reward code, status of Mastercard credit or debit card linkage on the CapitaStar app, and upon making a qualifying transaction using an Eligible Payment Method (eCapitaVoucher, Mastercard, DBS/POSB payment modes (including DBS/POSB American Express, Mastercard, VISA credit or debit cards and/or DBS PayLah!) or ShopBack Pay). For the avoidance of doubt, please ensure that you’ve completed the following action(s) before a spend is made with an Eligible Payment Method to qualify for the Reward:

• eCapitaVoucher – Kindly ensure that you have sufficient eCapitaVoucher in your CapitaStar account.
• Mastercard – Kindly ensure that you have a valid Mastercard credit or debit card linked on your CapitaStar app.
• DBS/POSB Payment Modes – Kindly ensure that you have linked your CapitaStar account on the DBS PayLah! app. DBS/POSB Payment Modes refer to spend with DBS/POSB Credit or Debit Cards and DBS PayLah! via NETS QR (including DBS/POSB American Express, Mastercard, VISA credit or debit cards and/or DBS PayLah!). For avoidance of doubt, DBS/POSB Mastercard cardmembers must link their CapitaStar account on DBS PayLah! and link their DBS/POSB Mastercard on the CapitaStar app for transactions to be captured as both DBS/POSB and Mastercard transactions.
• ShopBack Pay – Kindly ensure that you have linked your CapitaStar account on ShopBack.

1.4.3        The Reward may take up to 7 working days to be issued.

1.4.4        The Reward will be issued based on the transactions that are registered in our system and reflected on the Activity screen of your CapitaStar account, in chronological order.

1.4.5        Eligible Shoppers can combine any number of transactions with transactional value of S$20 eCapitaVoucher or Singapore Dollars Twenty (S$20) or more for other Eligible Payment Methods from the same participating CapitaLand malls on the same day (“Eligible Transaction”) to satisfy the Qualifying Spend. The Eligible Transaction will be subject to Clause 3.2 of this Terms and Condition herein.

1.4.6        Eligible Shoppers must complete 3 stamps to qualify for the Bonus eCapitaVoucher Reward. Limited to one (1) redemption per Eligible Shopper.

1.4.7       Eligible Transactions made with an Eligible Payment Method and registered on the CapitaStar app before 10am will not qualify for the Promotion. 

1.4.8       The Reward in this Promotion is provided on a first-come, first-served basis and redemption of the respective Reward is subject to availability at the respective participating CapitaLand mall, while stocks last. 

1.4.9       The eCapitaVoucher Reward awarded for Stamps will expire in thirty (30) days from the date of assurance. Eligible Shoppers can tap on the “My Balance Summary” tab from the CapitaStar App main screen to view the Reward and the expiry date. The Organiser shall not be obliged to entertain any request to extend the validity of the eCapitaVoucher Reward.

1.4.10     The Organiser reserves the right to vary or amend any terms & conditions at any time, without prior notice, and without liability. In case of any dispute, the Organiser’s decision shall be final and not appealable.

2.       ELIGIBILITY

2.1      Without limiting the generality of the above, the following persons shall not be eligible for the Promotion:

a.   employees of any retail tenants in the Participating Malls; and

b.   persons who the Organiser may decide to exclude at its discretion without notice and without providing any reason, at any time.

2.2     The Organiser reserves the right to disqualify any member who is found at any time (whether before or after the receipt of any Reward) to be in breach of the relevant eligibility or qualifying criteria. Any Reward awarded to any member may be forfeited, and if collected, shall be returned to the Organiser promptly and may be dealt with the Organiser’s sole discretion.

3.       QUALIFYING SPEND

3.1     Only the total final amount paid at the participating store(s) using eCapitaVoucher, linked Mastercard credit or debit card, DBS/POSB payment modes (including DBS/POSB American Express, Mastercard, VISA credit or debit cards and/or DBS PayLah!) or ShopBack Pay will be accepted for this Promotion. Refer to 1.4.2 for more information on the Eligible Payment Methods to qualify for the Reward.   

3.2     Notwithstanding Clause 1.4 of this Terms and Conditions hereinabove, transactions(s) from car grooming services, SingPost transactions, purchase of parking coupons, purchase or top up of Cashcard / stored value cards, purchase or top up of stores’ membership card, gift cards and vouchers (i.e. eCapitaVoucher or participating stores’ vouchers), SISTIC transactions, AXS / SAM machines transactions and bill payments, purchase of lottery tickets, purchase of movie tickets and food and beverages at cinema, any transactions at pawn shops and money changer, bank and other financial institutions’ transactions, transactions from pushcarts and stalls at temporary roadshows, transactions at GP, Dental and Specialist Clinics, and transactions at supermarkets (Cold Storage, CS Fresh, NTUC FairPrice, FairPrice Finest, FairPrice XTRA and Giant) are not eligible for use as a transaction in this Promotion. For the avoidance of doubt, transactions at Cold Storage and Thai Supermarket at Aperia Mall, FairPrice Finest at Sengkang Grand Mall, NTUC FairPrice at SingPost Centre, DON DON DONKI at Bukit Panjang Plaza, Scarlett Supermarket at Bukit Panjang Plaza, Lot One, Plaza Singapura & Westgate, and SCARLETT PLUS at Bugis+ shall be recognised for the purposes of this Promotion. Transactions(s) from deposit placements, order placements, payments using tenant / credit card loyalty points, payment via tenant’s online ordering/table ordering platform and transactions made with UOB Mastercard via Apple Pay will not be accepted for the purposes of this Promotion. Refer to our Help Centre for the full exclusion list: https://www.capitastar.com/sg/en/contact-us.html

3.3     The Organiser may reject any transactions as invalid at its sole and absolute discretion, and such determination shall be final and conclusive.

3.4     The Organiser reserves the right to verify all purchases made by the Eligible Shopper and the transaction(s) before processing the redemption of the Rewarding the Promotion.

3.5     Transactions shall be considered expended for the purposes of this Promotion and other promotions in the CapitaLand malls when it is used to redeem the Reward. Transactions cannot be used for redemption of multiple Rewards. Transactions cannot be used for redemption of more than one promotion at any CapitaLand mall.

4.       GENERAL TERMS & CONDITIONS

4.1     The eCapitaVoucher Reward cannot be exchanged for different denominations and are subject to the relevant terms and conditions governing the use of the eCapitaVoucher. Please refer to eCapitaVoucher terms and conditions.

4.2     An Eligible Shopper’s eCapitaVoucher wallet on the CapitaStar app can hold a maximum of S$1,000 eCapitaVoucher(s) at any one time. Should the aggregate value of an Eligible Shopper’s eCapitaVoucher Wallet Balance and eCapitaVoucher Reward(s) exceed S$1,000, the Reward(s) will not be credited into the Eligible Shopper’s eCapitaVoucher Wallet. The Eligible Shopper shall ensure sufficient eCapitaVoucher Wallet availability to receive the Reward(s).

4.3     By participating in this Promotion, the Member (CapitaStar members):

4.3.1  acknowledges and consents to the processing, collection, use and disclosure of his/ her Personal Data by the Organiser, its affiliates, subsidiaries and related corporations including its holding company, CapitaLand Investment Limited (collectively, “CapitaLand Group”), and authorised agents, business partners and service providers in compliance with applicable data protection laws, regulations and guidelines to facilitate the administration of the Promotion including compliance with the Promotion Terms and Condition and that he/ she has read and agreed with the CapitaLand Group’s and Data Protection Policy available at https://www.capitaland.com/international/en/legal-notices/privacy-policy.html  and  may be amended, replaced, substituted from time to time.

4.3.2 agrees that the Organiser, its affiliates, subsidiaries, agents, business partners and respective officers and employees shall not be liable for any actions, claims, demands, injuries, proceedings, liability, losses, damages, costs and expenses of any nature sustained by the member directly or indirectly by reason of or in connection with this Promotion. The member shall indemnify and keep the Organiser and its officers, servants, agents and employees ("the Indemnified Parties") fully indemnified against any and all loss, damage, demand, liability, claims, expenses and costs (including legal costs on a full indemnity basis) suffered and/or incurred by any of the Indemnified Parties as a result of the breach of any of the terms and conditions herein by the member. Members are deemed to have read, understood and accepted all the T&Cs set out herein, as well as any other requirements set out in any related promotional material, and all amendments, additions, replacements and modifications there to as may be made from time to time.

4.4       All Rewards are non-transferable, non-refundable, and non-exchangeable for cash, credit, goods or benefits-in-kind, unless otherwise stated.

4.5       The Reward will not be awarded until the transaction(s) are determined to be valid. The Organiser may reject any transactions as invalid at its sole and absolute discretion, and such determination shall be final and conclusive.

4.6       The Organiser and its partner(s) (if any) in this Promotion reserve the right to change, vary, replace, substitute, amend, withdrawal or cancel this Promotion and/or any of the terms and conditions herein at their sole and absolute discretion and without prior notice or any liability to any party.

4.7       The Organiser does not make any warranty or representation in relation to any product or services offered in this Promotion or redeemed by vouchers or gift certificates and shall not accept any liability in respect of the same.

4.8       By participating in this Promotion, the Eligible Shopper represents that he/ she has read and agreed with this Promotion Terms and Conditions.

4.9       This Promotion Terms and Conditions shall be governed by the laws of Singapore and all participants in this Promotion irrevocably submits to the exclusive jurisdiction of the Singapore Courts to resolve all disputes.

4.10      The Organiser’s decision on all matters relating to the Promotion shall be final, conclusive and binding. No correspondence will be entertained.

4.11      Information stated in this Promotion’s Terms and Condition is correct at the time printing and is subject to change without prior notice.   

1. What is “The East Rewards Trail Begins Here”?

The East Rewards Trail Begins Here is a campaign exclusive to members of CapitaStar Rewards (referred to as “Eligible Shopper”), which will run from 13 March to 12 April 2026, from Mondays to Fridays (excluding public holidays and weekends).

From 13 March to 10 April 2026, CapitaStar members who participate in this campaign will receive between eCapitaVoucher upon meeting the qualifying spend during weekdays (Mon to Fri), while stocks last.

2. Which are the participating malls?

Bedok Mall and Tampines Mall are the participating malls for The East Rewards Trail Begins Here campaign.

3. How do I participate?

Shoppers can download the CapitaStar mobile application and sign up within the App as a member to qualify and participate in this Campaign. In the CapitaStar App, Eligible Shoppers must spend the minimum transactional value (“Qualifying Spend”) at participating stores in the participating CapitaLand Malls to receive the following Reward(s) (eCapitaVouchers) as shown in the table below.

The Stamp and eCV Reward will be automatically credited directly into the CapitaStar App of the Qualifying Eligible Shopper upon status of Mastercard credit or debit card linkage on the CapitaStar app, and upon making a qualifying transaction using an Eligible Payment Method (eCapitaVoucher, Mastercard, DBS/POSB payment modes (including DBS/POSB American Express, Mastercard, VISA credit or debit cards and/or DBS PayLah!) or ShopBack Pay). For the avoidance of doubt, please ensure that you've completed the following action(s) before a spend is made with an Eligible Payment Method to qualify for the Reward:

• eCapitaVoucher – Kindly ensure that you have sufficient eCapitaVoucher in your CapitaStar account. 
• Mastercard – Kindly ensure that you have a valid Mastercard credit or debit card linked on your CapitaStar app. 
• DBS/POSB Payment Modes – Kindly ensure that you have linked your CapitaStar account on the DBS PayLah! app. DBS/POSB Payment Modes refer to spend with DBS/POSB Credit or Debit Cards and DBS PayLah! via NETS QR (including DBS/POSB American Express, Mastercard, VISA credit or debit cards and/or DBS PayLah!). For avoidance of doubt, DBS/POSB Mastercard cardmembers must link their CapitaStar account on DBS PayLah! and link their DBS/POSB Mastercard on the CapitaStar app for transactions to be captured as both DBS/POSB and Mastercard transactions. 
• CapitaStar app on the same day of purchase from 10am on each day of the promotion period will be accepted for the purpose of satisfying the Qualifying Spend. The Reward will be automatically credited directly into the CapitaStar app of the Qualifying Eligible Member upon qualification of all Eligible Receipt(s) snapped and approved. The eCapitaVoucher Rewards in the Promotion are provided on a first-come, first-served basis and redemption of the eCapitaVoucher are subject to availability, while stocks last.

4. Is there a cap to the number of transactions a member can submit to be eligible for the rewards?

Shoppers can combine any number of transactions with transactional value of Singapore Dollars Ten ($10) for eCapitaVoucher, Singapore Dollars Twenty (S$20) or more for other Eligible Payment Methods from the same Participating Malls on the same day (“Eligible Transaction / Receipt”) to satisfy the Qualifying Spend as shown in the table above. 

All actions are limited one (1) redemption per Eligible Shopper per action per day.

5. Am I guaranteed to receive eCapitaVoucher rewards if I meet the qualifying spend criteria?

No. Stamps are limited to first 60 redemptions per stamp, while stocks last. However, you will still receive the stamps upon completing the action should the eCV Reward of each action is fully redeemed for the day.

6. Can I collect more than 1 Stamp a day?

Yes, however, each Stamp is limited to 1 stamp per mall per day.

7. Will my stamps counter reset after I have collected all 6 different Stamps?

No, the counter will not reset after game board completion (i.e. if a member has collected all 4 different Stamps). The counter will continue to accrue, even after each full completion of the gameboard.

8. How can I qualify for Bonus Reward?

You will need to collect 3 Stamps to qualify for the Bonus Reward. Limited to the first 100 redemptions.

9. I did not receive any of the eCapitaVoucher rewards. Why is this so?

Kindly ensure that you have met all the requirements to qualify for the rewards. Do also ensure that your CapitaStar wallet value doesn’t exceed $1,000 in eCapitaVoucher value. Rewards will not be credited to the account of the Eligible Shopper if the value of eCapitaVoucher in the CapitaStar wallet of the Eligible Shopper exceeds Singapore Dollars One Thousand ($1,000) in value after crediting the Game Rewards to the existing remaining balance.  
 
If your wallet balance is below $1,000, kindly submit the online enquiry form or contact us at +65 6631 9931 (10am to 6pm daily, including Public Holidays) so that our customer experience team will be able assist with your query.

10. Can I still accumulate my daily awarding of STAR$®?

Yes. Receipts of purchase(s) must be submitted no later than the next day of purchase (11:59pm) to be eligible for STAR$®.  
 
For more information on FAQ for CapitaStar program, you can visit (https://www.capitastar.com/sg/en/capitastar-app/faq.html). 
 
11. How soon will the eCapitaVoucher be credited? 

The eCapitaVoucher will be credited within 24 hours upon approval. However, it may take up to 7 days.

12. How long is the validity of the eCapitaVoucher rewards?

The eCapitaVoucher rewards are valid for a period of thirty (30) days upon issuance. You may refer to CapitaStar App – “My Balance Summary” for the expiry date of your eCapitaVoucher earned. Please remember to spend your eCapitaVoucher as extension of validity periods will not be entertained.