FREQUENTLY ASKED QUESTIONS
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MALL INFORMATION
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1. Where can I loan accessibility / community shared items?
Wheelchair rental is available at the customer service counter on Level 2 near Watsons (#02-29). A security deposit of $20 will be refundable when the wheelchair is returned to the customer service counter in working condition.
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2. Which store / event is at your atrium now?
Click https://www.capitaland.com/sg/malls/bugisjunction/en/events.html for more information on our current atrium activities. You can also visit our digital directories located within the mall from Basement 1 to Level 2 to find out more.
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3. How do I get to Bugis Junction?
Click https://www.capitaland.com/sg/malls/bugisjunction/en/concierge/getting-here.html to find out how to get to Bugis Junction and the various transport options.
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4. What are the carpark charges?
Click https://www.capitaland.com/sg/malls/bugisjunction/en/concierge/amenities.html for a list of our carpark charges. You can also visit our digital directories located within the mall from Basement 1 to Level 2 to find out more.
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5. What is the wifi password?
Please connect to CAPITALAND FREE WIFI on your device to enjoy free wireless internet surfing. The password is freewifi (case-sensitive). Click here for Terms and Conditions: https://www.capitaland.com/content/dam/capitaland-media-library/retail/Singapore/Singapore/WiFi_Terms_Of_Use.pdf
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6. What are your opening hours?
Bugis Junction is opened from 10am to 10pm. As each of the stores have different operating hours, please contact the individual stores to enquire to avoid disappointment.
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7. How can I locate the security officers for emergency assistance?
For emergency assistance, please call us at tel: 6634 6824. Please note that calls will be screened to serve you better.
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8. Where is the Fire Command Centre (FCC) / Guardhouse?
Our Fire Command Centre is located at Bugis+ Level 1 along Cheng Yan Place near the motorcycle parking lots. Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
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9. Where is the customer service counter / concierge?
You may approach our friendly Digital Service Advocates at the customer service counter located on Level 2 near Watsons (#02-29) or visit our website at https://www.capitaland.com/sg/malls/bugisjunction for your enquiries, or our digital directories located within the mall from Basement 1 to Level 2 to find out more.
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10. Where are your Automated Teller Machines / ATMs?
The nearest ATM machines are at:
1. DBS / OCBC/ Standard Chartered / UOB - Basement 1 near Old Chang Kee (#B1-13)
2. OCBC - Level 2 next to escalator near Yankee Candle (#02-29)
3. UOB - Level 1 near INNISFREE (#01-109)
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11. Where is the AXS machine located?
The AXS machine is located on Level 2 near Havaianas (#02-20).
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12. Where is the Cashcard Top Up machine located?
The CashCard Top Up machine is located at Basement 2 carpark.
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13. Where is the taxi stand / drop-off point?
The taxi stand is located on Level 1 along Victoria Street near NIKE by Bugis (#01-112) and along North Bridge Road near Fishball Story (#01-71). The drop-off point is located on Level 1 at the North Bridge Road entrance near Swensen's (#01-68).
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14. Where is the passport photo vending machine located?
The passport photo vending machine is located on Level 2 near Havaianas (#02-20).
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15. Where are the Kiddy Ride / Recycle Bin / Electronic Bin located?
Kiddy Ride is located on Level 3 near The Coffee Bean and Tea Leaf (#03-10H).
Recycle Bins are located from Level 1 to Level 3 near the cargo lifts.
Electronic Bin is located on Level 1 near INNISFREE (#01-109).
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16. Where is the nursing room?
Nursing rooms are located on Level 2 near bossini X (#02-16) and Level 3 near FAT HOPE (#03-05B).
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17. Where is the dental clinic?
There is a dental clinic located on Level 2 - Q & M Dental Centre (#02-28).
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18. Where is the pharmacy?
Pharmacies are located on Basement 1 inside Guardian (#B1-20), Level 1 inside Welcia-BHG (#01-18) and Level 2 inside Watsons (#02-29).
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19. Where is the fitness centre?
There is a fitness centre located on Level 4 - Fitness First (#04-02).
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20. Where can I find DHL services?
DHL services are available at Gamemartz (#03-24B).
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21. Where is InterContinental Singapore?
The entrance to InterContinental Singapore is located along Malay Street near UNDER ARMOUR (#01-77).
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22. Where is the SISTIC counter?
The nearest SISTIC counter is located at Raffles City Concierge Counter on Level 1 near Li-Hong Jade (#01-36G).
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23. How do I get to Bugis+ from Bugis Junction?
You may take the link bridge located on Level 2 near prettyFIT (#02-03).
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1. Where can I loan accessibility / community shared items?
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RENTAL ENQUIRIES
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panel
Thank you for your interest in Bugis Junction. Please visit our website at https://www.capitaland.com/sg/malls/bugisjunction/en/contact-us.html, choose Ad Panel / Atrium Space / Pushcart under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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2. Where can I enquire about renting a shop / shop rentals?
Thank you for your interest in Bugis Junction. Please visit our website at https://www.capitaland.com/sg/malls/bugisjunction/en/contact-us.html, choose Shop Space under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panel
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FEEDBACK
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1. Where can I lodge a complaint?
Please visit our website at https://www.capitaland.com/sg/malls/bugisjunction/en/contact-us.html, choose Feedback under Enquiry Type to leave us a feedback. Thank you.
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2. Where can I compliment a staff or tenant?
Please visit our website at https://www.capitaland.com/sg/malls/bugisjunction/en/contact-us.html, choose Compliment under Enquiry Type to leave us a compliment. Thank you!
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1. Where can I lodge a complaint?
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EMERGENCY
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1. I have an emergency, who or where can I seek help?
For emergency assistance, please call us at tel: 6634 6824. Please note that calls will be screened to serve you better.
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1. I have an emergency, who or where can I seek help?