Customer Service

The nearest Customer Service Counter is located at Bugis Junction Level 2 (near Watson’s). 

For more enquiries or to report any lost items, you may write in to or call our Customer Service Hotline at +65 6631 9931 between 10am to 6pm daily. For found items, kindly call our Fire Command Centre at +65 6634 6824 (24 hours).

About CapitaVoucher

In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 3,200 stores across 28 properties!

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.  

Acceptance of CapitaVoucher / eCapitaVoucher 

Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 July 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers.

Shoppers who are unable to utilise their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls.

Shoppers are encouraged to utilise their physical CapitaVoucher(s) before 1 July 2023 at participating stores across CapitaLand malls.

Carpark Charges

Mon - Thu 
12.00 am to 5.59 pm: 1st hour @ $2.20 and every subsequent 15 mins @ $0.55
6.00 pm to 11.59 pm : $3.30 per entry

Fri & Eve of Public Holiday
12.00 am to 5.59 pm: 1st hour @ $2.20 and every subsequent 15 mins @ $0.55
6.00 pm to 11.59 pm : 1st 2 hour @ $3.30 and every subsequent 15 mins @ $0.55

Sat, Sun & Public Holiday
1st 2 hour @ $3.30 and every subsequent 15 mins @ $0.55

Motocycle Parking Not Available

Grace period: 10 minutes

Prices indicated above are inclusive of prevailing GST

Family Services

Nursing Room

Located at Levels 1 to 7

Free Wifi

Connect to CAPITALAND FREE WIFI SSID to enjoy free wireless internet surfing. 

Password: freewifi (case-sensitive). 

Terms and conditions apply.