Customer Service

Find out more information on how to reach us via the Check, Chat and Contact methods.

Check our website for more information.

Chat with us online.

Contact our Call Centre at 6631 9931.

For lost & found and emergency assistance, please call 9726 2546*

*Calls will be screened to serve you better.

About CapitaVoucher

In line with our digitalization and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 2,800 stores across 23 CapitaLand malls and workspace properties islandwide!

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.

Acceptance of CapitaVoucher / eCapitaVoucher

Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 Jul 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers.

Shoppers who are unable to utilize their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls.

View List of Participating Stores

Free Wifi

Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing. 

Terms and conditions apply.

Family Services

Nursing Room
Located next to ladies' restroom at B2 and L4.

Key features: Hot and cold water dispenser, baby diaper dispenser, sofa and nursing rooms with electrical point.

ATM & AXS Machine 
The nearest ATM machine is at:
1. OCBC/Citibank/DBS/HSBC/UOB - Raffles City
2. POSB - Peninsula Plaza
3. UOB - The Adelphi

The nearest AXS Machine is at Raffles City  (#B1-K12)

Smart Parking with 'Find My Car'

Locate your car with ease by using our Find My Car feature at our in-mall digital directories.

Carpark Charges

Car park facilities are available from B3 to B4 with over 400 lots.

A. Car

Monday – Friday/Eve of Public Holiday*
12am to 5.59pm: S$2.40 for first hour, S$0.65 for subsequent 15 minutes
6pm to 11.59pm: S$3.30 per entry

Saturday, Sunday and Public Holidays
12am to 2.59am: S$0.65 for every 15 minutes
3am to 5.59pm: S$2.60 for first 2 hours, S$0.65 for subsequent 15 minutes
6pm to 11.59pm: S$3.30 per entry

Grace period: 10 minutes
Carpark Height Limit: 2m

* Eve of Public Holiday rate applies if it falls on a weekend (Sat & Sun)
** Public Holiday rate applies if it falls on a weekday (Mon to Fri)

B. Motorcycle

Revises charges with effect from 1st June 2023:

Monday –Sunday & Public Holiday
S$1.30 for first 2 hours
S$0.33 every 15 minutes

Prices indicated above are inclusive of prevailing GST

Season Parking

This service is currently not available for public application. 

Green Lots with Charging Stations 

Located at Basement 3 car park, Lot  no. 53 to 56 and Basement 4 car park, Lot no. 26 to 29 (4 lots on each floor, near Lift Lobby A) 

Blue SG Car-sharing Service & Charging

Located at Basement 3 car park, near Lift Lobby B (4 lots)

Wheelchair Access Lots

Located at Lobby A and Lobby C in both Basements 3 and 4.

NETS Top-up Machine

Located at Basement 3 & Basement 4, near Lift Lobby A, B & C (1 machine at each lift lobby on each floor) 


Level 1 Cycling Path Usage Guidelines

Indoor Cycling Path 
  1. The indoor cycling path is a one-way only path. Entry is from Funan's North Bridge Road entrance only. 
  2. A speed limit of 10 km/h applies for Cycling and riding of devices on the indoor cycling path.
  3. Walking of bicycles and devices is allowed on Level 1 only.
  4. No bicycles and devices are allowed on any escalator or passenger lift except Lift FL3. 
  5. No parking along the path. Unattended bicycles not parked at designated lots will be removed.

Outdoor Cycling Path 
  1. The outdoor cycling path is a two-way path and is open for cycling and riding 24/7. 
  2. No parking along the path. Unattended bicycles not parked at designated lots will be removed. 

All cyclists and riders are required to abide by LTA's Rules and Code of Conduct for cyclists, and riders of personal mobility devices (PMDs), power-assisted bicycles (PABs) and personal mobility aids (PMAs) under Singapore's Active Mobility Act, and the rules stipulated above, as a condition to the use of such bicycles and devices in the mall. Funan shall not be responsible for any incidents, injuries, damage or losses arising directly or indirectly in connection with the use of such bicycles and devices in the mall. 

More info on Cycling Facilities at Funan can be found here.

Urban Farm (Level 7)

Urban Farm is accessible via Lobby A. 

Roof Garden (Level R)

Roof Garden is accessible via Lobby B.