Customer Service

Need assistance? Here are some ways to reach us!

Check out happenings, deals and more
Discover events, mall information, rewards and best deals at CapitaLand malls! Kickstart your adventure by downloading the CapitaStar App.

Chat with us online
Chat with Casey, our digital assistant, by launching the chat located at the bottom right corner of this page. Alternatively, you may also send us an email at and we will be in touch with you shortly.

Contact our Call Centre at 6631 9931
Still can't find the answers you are looking for? Speak to our customer service team from 10am - 6pm daily.
For lost & found and emergency assistance, please call 9726 2546*.
*Calls will be screened to serve you better.

About CapitaVoucher

As Singapore's leading lifestyle and shopping rewards program, CapitaStar rewards you for your everyday spend across participating properties and stores. Embark on a whole new shopping and dining experience as you get to earn cashback (in the form of STAR$®) or use eCapitaVoucher to pay. 
Hassle-free of carrying physical vouchers & accessing it all through the CapitaStar app. Use eCapitaVoucher at over 3,380 stores across 30 participating properties islandwide! 

Find Out More

Free Wifi

Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing. 

Terms and conditions apply.

Family Services

Nursing Room
Located next to ladies' restroom at B2 and L4.

Key features: Hot and cold water dispenser, baby diaper dispenser, sofa and nursing rooms with electrical point.

ATM & AXS Machine 
The nearest ATM machine is at:
1. OCBC/Citibank/DBS/HSBC/UOB - Raffles City
2. POSB - Peninsula Plaza
3. UOB - The Adelphi

The nearest AXS Machine is at Raffles City  (#B1-K12)

Smart Parking with 'Find My Car'

Locate your car with ease by using our Find My Car feature at our in-mall digital directories.

Carpark Charges

Car park facilities are available from B3 to B4 with over 400 lots.

A. Car

Monday – Friday/Eve of Public Holiday*
12am to 5.59pm: S$2.40 for first hour, S$0.65 for subsequent 15 minutes
6pm to 11.59pm: S$3.30 per entry

Saturday, Sunday and Public Holidays
12am to 2.59am: S$0.65 for every 15 minutes
3am to 5.59pm: S$2.60 for first 2 hours, S$0.65 for subsequent 15 minutes
6pm to 11.59pm: S$3.30 per entry

Grace period: 10 minutes
Carpark Height Limit: 2m

* Eve of Public Holiday rate applies if it falls on a weekend (Sat & Sun)
** Public Holiday rate applies if it falls on a weekday (Mon to Fri)

B. Motorcycle

Revises charges with effect from 1st June 2023:

Monday –Sunday & Public Holiday
S$1.30 for first 2 hours
S$0.33 every 15 minutes

Prices indicated above are inclusive of prevailing GST

Season Parking

This service is currently not available for public application. 

Green Lots with Charging Stations 

Located at Basement 3 car park, Lot  no. 53 to 56 and Basement 4 car park, Lot no. 26 to 29 (4 lots on each floor, near Lift Lobby A) 

Blue SG Car-sharing Service & Charging

Located at Basement 3 car park, near Lift Lobby B (4 lots)

Wheelchair Access Lots

Located at Lobby A and Lobby C in both Basements 3 and 4.

NETS Top-up Machine

Located at Basement 3 & Basement 4, near Lift Lobby A, B & C (1 machine at each lift lobby on each floor) 


Level 1 Cycling Path Usage Guidelines

Indoor Cycling Path 
  1. The indoor cycling path is a one-way only path. Entry is from Funan's North Bridge Road entrance only. 
  2. A speed limit of 10 km/h applies for Cycling and riding of devices on the indoor cycling path.
  3. Walking of bicycles and devices is allowed on Level 1 only.
  4. No bicycles and devices are allowed on any escalator or passenger lift except Lift FL3. 
  5. No parking along the path. Unattended bicycles not parked at designated lots will be removed.

Outdoor Cycling Path 
  1. The outdoor cycling path is a two-way path and is open for cycling and riding 24/7. 
  2. No parking along the path. Unattended bicycles not parked at designated lots will be removed. 

All cyclists and riders are required to abide by LTA's Rules and Code of Conduct for cyclists, and riders of personal mobility devices (PMDs), power-assisted bicycles (PABs) and personal mobility aids (PMAs) under Singapore's Active Mobility Act, and the rules stipulated above, as a condition to the use of such bicycles and devices in the mall. Funan shall not be responsible for any incidents, injuries, damage or losses arising directly or indirectly in connection with the use of such bicycles and devices in the mall. 

More info on Cycling Facilities at Funan can be found here.

Urban Farm (Level 7)

Urban Farm is accessible via Lobby A. 

Roof Garden (Level R)

Roof Garden is accessible via Lobby B.  Kindly take note of the following rules and regulations:

  1. No Picnics on the Grass: Please refrain from spreading picnic blankets or setting up picnics directly on the grassy areas of the roof garden.

  2. Utilize Benches and Tables: For picnics and gatherings, please use the designated benches and tables provided. These areas are suitable for enjoying meals and snacks.

  3. Food and Drinks Allowed: Feel free to bring along food and beverages to enjoy in the roof garden, but please ensure to dispose of any waste properly in designated bins.

  4. No Sitting on the Grass: To maintain the cleanliness and integrity of the grassy areas, refrain from sitting or lounging directly on the grass.

  5. No Practicing on the Grass: While the roof garden is a lovely space for various activities, please avoid practicing any activities like yoga, sports, or exercises on the grass.

  6. No Picking of Plants and Flowers: Please do not pick or damage the plants and flowers.

  7. Maintain Noise Level: Please keep noise levels reasonable to ensure a peaceful environment for everyone.

  8. No Smoking: Smoking is prohibited in the roof garden area.

By adhering to these rules, we can all contribute to the upkeep and enjoyment of our roof garden for everyone to appreciate. Thank you for your cooperation!