Customer Service

Get a digital queue number at for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.

How do I get a digital queue number?

About CapitaVoucher

In line with our digitalization and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 2,800 stores across 23 CapitaLand malls and workspace properties islandwide!

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.

Acceptance of CapitaVoucher / eCapitaVoucher

Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 Jul 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers.

Shoppers who are unable to utilize their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 1 April 2023 to 30 September 2023 at participating CapitaLand malls.

Shoppers are encouraged to utilize their physical CapitaVoucher(s) before 1 Jul 2023 at participating stores across CapitaLand malls. 

View List of Participating Stores

Free Wifi

Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing. 

Terms and conditions apply.

Family Services

Nursing Room
Located next to ladies' restroom at B2 and L4.

Smart Parking with 'Find My Car'

Locate your car with ease by using our Find My Car feature at our in-mall digital directories.

Carpark Charges

Car park facilities are available from B3 to B4 with over 400 lots.

Revises charges with effect from 1st September 2022:


Level 1 Cycling Path Usage Guidelines

Indoor Cycling Path 
  1. The indoor cycling path is a one-way only path. Entry is from Funan's North Bridge Road entrance only. 
  2. Cycling and riding of devices on the indoor cycling path is allowed from 7am to 10 am only. A speed limit of 10 km/h applies. 
  3. Outside of 7am to 10am, cyclists and riders are required to dismount and walk their bicycles and devices. Walking of bicycles and devices is allowed on Level 1 only.
  4. No bicycles and devices are allowed on any escalator or passenger lift except Lift FL3. 
  5. No parking along the path. Unattended bicycles not parked at designated lots will be removed.

Outdoor Cycling Path 
  1. The outdoor cycling path is a two-way path and is open for cycling and riding 24/7. 
  2. No parking along the path. Unattended bicycles not parked at designated lots will be removed. 

All cyclists and riders are required to abide by LTA's Rules and Code of Conduct for cyclists, and riders of personal mobility devices (PMDs), power-assisted bicycles (PABs) and personal mobility aids (PMAs) under Singapore's Active Mobility Act, and the rules stipulated above, as a condition to the use of such bicycles and devices in the mall. Funan shall not be responsible for any incidents, injuries, damage or losses arising directly or indirectly in connection with the use of such bicycles and devices in the mall. 

Carpark Charges

A. Car Park Charges

Day Time Rates
Monday to Frday /Eve of Public Holiday* 12.00am to 5.59pm

1st hour at $2.40

Subsequent 15mins or part thereof at $0.65

6.00pm to 11.59pm $3.30 per entry
Saturday / Sunday / Public Holiday** 12.00am to 2.59am Every 15mins of part thereof at $0.65
3.00am to 5.59pm

1st 2 hours at $2.60

Subsequent 15mins or part thereof at $0.65

6.00pm to 11.59pm $3.30 per entry

* Eve of Public Holiday rate appplies if it falls on a weekend (Sat & Sun)
** Public Holiday rate applies if it falls on a weekday (Mon to Fri)

B. Motorcycle Charges

Day Time Rates
 All Day - $1.30 per entry

Prices indicated above are inclusive of prevailing GST

Carpark Height Limit: 2m

Grace period: 10 minutes


Season Parking

This service is currently not available for public application. 


Green Lots with Charging Stations 

Located at Basement 3 car park, Lot  no. 53 to 56 and Basement 4 car park, Lot no. 26 to 29 (4 lots on each floor, near Lift Lobby A) 


Blue SG Car-sharing Service & Charging

Located at Basement 3 car park, near Lift Lobby B (4 lots)


NETS Top-up Machine

Located at Basement 3 & Basement 4, near Lift Lobby A, B & C (1 machine at each lift lobby on each floor) 


Roof Garden (Level R)

Roof Garden is accessible via Lobby B. Roof Garden will be closed on 31 December 2022.