Customer Service
Our Customer Service Counter (located on Level 2) operates from 10am to 10pm daily. Last ticket issuance will be at 9.45pm.
Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.
How do I get a digital queue number?
About CapitaVoucher
In line with our digitalization and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.
eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 3,200 stores across 28 properties!
Find Out More
*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.
Acceptance of CapitaVoucher / eCapitaVoucher
Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 Jul 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers.
Shoppers who are unable to utilize their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls.
Shoppers are encouraged to utilize their physical CapitaVoucher(s) before 1 Jul 2023 at participating stores across CapitaLand malls.
View List of Participating Stores
Carpark Charges
Change of rates w.e.f. 1 August 2022
CarMon - Thu
12.00am - 5.59pm: $1.35 for 1st hr
Subsequent 15 mins or part thereof: $0.45
6.00pm-11.59pm: $2.65 per entry
Fri & Eve of PH
12.00am - 5.59pm: $1.35 for 1st hr
Subsequent 15 mins or part thereof: $0.45
6.00pm - 11.59pm: $2.65 per entry
Sat
3.00am - 5.59pm: $2.65 for 1st 2 hrs
Subsequent 15mins or part thereof: $0.45
6.00pm - 11.59pm: $2.65 per entry
12.00am - 2.59am: Subsequent 15 mins or part thereof at $0.45
Sun & PH
3.00am - 5.59pm: $2.65 for 1st 2 hrs
Subsequent 15 mins or part thereof: $0.45
6.00pm – 11.59pm: $2.65 per entry
12.00am - 2.59am: Subsequent 15 mins or part thereof at $0.45
Grace period: 10 minutes
MotorcycleMon - Sun & PH
$1.30 per entry
Grace period: 15 minutes
Prices indicated above are inclusive of prevailing GST
Family Services
Playground @ Roof Garden, Level 5
Nursing Room (Located at Level B1 near Raffles Medical)
