Customer Service
Our Customer Service Counter (located on Level 2) operates from 10am to 10pm daily. Last ticket issuance will be at 9.45pm.
NOTE: Customer Service Counter will operate from 10am to 8pm on 20 & 21 Oct 2022.
Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.
How do I get a digital queue number?
About CapitaVoucher
In line with our digitization and sustainability efforts, the sale and redemption of physical CapitaVouchers at our Customer Service Counters will not be available. As an alternative, you can still purchase / gift eCapitaVoucher(s) from our CapitaStar Mobile App.
Physical CapitaVoucher(s) will only be available for corporate bulk purchases and for redemption by Amercian Express® CapitaCard card members.
Place a corporate bulk order here or you may send your enquiries to
capitavoucher@capitaland.com or call +65 6631 9931.
With eCapitaVoucher(s), you can seamlessly purchase, redeem, and gift eCapitaVoucher(s) directly from the CapitaStar App. What's more, you can also pay with eCapitaVoucher(s) down to the cents* for all your shopping and dining purchases across 17 CapitaLand malls, including online at eCapitaMall and Capita3Eats.
Find Out More
*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.
Acceptance of CapitaVoucher / eCapitaVoucher
Both physical CapitaVoucher and eCapitaVoucher are accepted at participating stores at our malls.
View List of Participating Stores
Carpark Charges
Change of rates w.e.f. 1 August 2022
CarMon - Thu
12.00am - 5.59pm: $1.35 for 1st hr
Subsequent 15 mins or part thereof: $0.45
6.00pm-11.59pm: $2.65 per entry
Fri & Eve of PH
12.00am - 5.59pm: $1.35 for 1st hr
Subsequent 15 mins or part thereof: $0.45
6.00pm - 11.59pm: $2.65 per entry
Sat
3.00am - 5.59pm: $2.65 for 1st 2 hrs
Subsequent 15mins or part thereof: $0.45
6.00pm - 11.59pm: $2.65 per entry
12.00am - 2.59am: Subsequent 15 mins or part thereof at $0.45
Sun & PH
3.00am - 5.59pm: $2.65 for 1st 2 hrs
Subsequent 15 mins or part thereof: $0.45
6.00pm – 11.59pm: $2.65 per entry
12.00am - 2.59am: Subsequent 15 mins or part thereof at $0.45
Grace period: 10 minutes
MotorcycleMon - Sun & PH
$1.30 per entry
Grace period: 15 minutes
Prices indicated above are inclusive of prevailing GST
Family Services
Playground @ Roof Garden, Level 5
Nursing Room (Located at Level B1 near Raffles Medical)
