Amenities

Customer Service

Our Customer Service Counter will be open from 11am to 9pm daily. 

Extension of expiry

Extension of expiry for physical vouchers expiring between 1 April and 31 August 2020 can be requested from 19 June 2020. Extension requests before the voucher expiry dates are strictly not allowed. Sale and redemption of CapitaVouchers will commence from 1 July 2020. For more information regarding CapitaVoucher and eCapitaVoucher, visit www.capitavoucher.com.sg. For CapitaVouchers that have expired for 6 months & above, please contact capitavoucher@capitaland.com.

Acceptance of CapitaVoucher

In addition, all participating retailers at our malls will be accepting both physical CapitaVouchers and eCapitaVouchers.

CapitaLand malls will continue to put in place safe distancing as well as further measures as and when necessary. We thank you for your kind understanding and support. Stay safe and keep healthy. 

FAQ

Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system. 

How do I get a digital queue number?


Carpark Charges

Car

Mon - Thur
12:00am to 5:59pm 1st hour @ $1.28
Subsequent 15-min or part thereof @ $0.43
6:00pm to 11:59pm @ $2.57 per entry

Fri & Eve of PH
12:00am to 5:59pm 1st hour @ $1.28
Subsequent 15-min or part thereof @ $0.43
6:00pm to 2:59am next day @ $2.57 per entry

Sat
3:00am to 5:59pm 1st two hours @ $2.57
Subsequent 15-min or part thereof @ $0.43
6:00pm to 2:59am next day @ $2.57 per entry

Sun & PH
3:00am to 5:59pm 1st two hours @ $2.57
Subsequent 15-min or part thereof @ $0.43
6:00pm to 11:59pm @ $2.57 per entry
12:00am to 2:59am Subsequent 15-min or part thereof @ $0.43

Grace period: 10 mins 
Prices indicated above are inclusive of 7% GST.

Closing Hours
Mon - Thur, Sun & Public Holiday
No Entry to Car Park from 12.00am to 5.59am

Fri, Sat & eve of Public Holiday
No Entry to Car Park from 3.00am to 5.59am

All vehicles are to leave the car park before these timings. Thereafter, any vehicles found in the car park will be wheel clamped. An administrative fee of $50.00 will be levied for the release of wheel clamp for motorcycles & $100.00 for vehicles, inclusive of GST.

Loading & Unloading Bay
Mon - Sun & Public Holiday
6:00am to 12:30am $1.50 per half hour or part thereof 
After first hour charge: $2 per half hour or part thereof 

Car Season Parking

Tenant $107.00

Allocation of season car park lots is subject to availability and at management’s discretion.

Notice :

All car park charges include GST unless otherwise specified.
A $ 20.00 (subject to GST) surcharge will be levied for loss of parking ticket / CashCard
The owner and its agent shall not be liable for any loss or damages howsoever caused. Whether due to negligence or otherwise, to any vehicle, to the fitting or contents of the vehicle moving in and out of, or whilst parked in this car park. Every vehicle whilst parked in this car park will be entirely at the owner's or driver's risk.

Motorcycle

Mon - Sun & PH
$1.28 per entry
All Day (00:00hrs to 23:59hrs)

Prices indicated above are inclusive of 7% GST

Mon - Thur, Sun & Public Holiday

No Entry to Car Park from 12.00am to 5.59am

Fri, Sat & eve of Public Holiday

No Entry to Car Park from 3.00am to 5.59am 

Notice :

All car park charges include GST unless otherwise specified.

A $ 20.00 (subject to GST) surcharge will be levied for loss of parking ticket / CashCard

The owner and its agent shall not be liable for any loss or damages howsoever caused. Whether due to negligence or otherwise, to any vehicle, to the fitting or contents of the vehicle moving in and out of, or whilst parked in this car park. Every vehicle whilst parked in this car park will be entirely at the owner's or driver's risk.

Family Services

Nursing RoomLocated at Level 2 (near Lift Lobby A)

Complimentary Loan of Baby Stroller - Customer Service Counter at Level 2

Complimentary Loan of Wheelchair - Customer Service Counter at Level 2

Free Wifi

Connect to CAPITALAND FREE WIFI SSID to enjoy free wireless internet surfing.

Password: freewifi (case-sensitive).

Terms and conditions apply.

About CapitaVoucher

In line with our digitization and sustainability efforts, the sale and redemption of physical CapitaVouchers at our Customer Service Counters will not be available. As an alternative, you can still purchase / gift eCapitaVoucher(s) from our CapitaStar Mobile App. 

Physical CapitaVoucher(s) will only be available for corporate bulk purchases and for redemption by American Express® CapitaCard card members. Place a corporate bulk order here or you may send  your enquiries to capitavoucher@capitaland.com or call +65 6631 9931.   

With eCapitaVoucher(s), you can seamlessly purchase, redeem, and gift eCapitaVoucher(s) directly from the CapitaStar App. What's more, you can also pay with eCapitaVoucher(s) down to the cents* for all your shopping and dining purchases across 17 CapitaLand malls, including online at eCapitaMall and Capita3Eats.

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher. 

Acceptance of CapitaVoucher / eCapitaVoucher 

Both physical CapitaVoucher and eCapitaVoucher are accepted at participating stores at our malls. 

View List of Participating Stores