Implementation of Destination Control System (DCS) for all office zones has been completed on 11 September 2023.
With the implementation of the DCS and based on user data collected to date, we have observed that the average time to destination has improved by 21% and overcrowding at L1 & L36/37 lobbies has reduced significantly.
This compilation addresses myths and clarifications surrounding DCS and its usage, derived from user feedback and onsite observations of current user behavior.
- 1. Myth: The door close button is faulty.
- 2. Myth: The passengers in the transfer lift with me are all assigned to my lift at L36/37 while the other lifts are seemingly idle (not indicated on the displays).
- 3. Myth: I’d better hurry when my assigned lift flashes on the display.
- 4. Myth: The DCS is inefficient since there are additional floors assigned (e.g. there are five floors listed on the Destination Indicator on the side panel while there are only three passengers).
- 5. Myth: The DCS is inefficient since some lifts are full during peak hours (mornings, lunchtime and after work).
- 6. Myth: The DCS is faulty as I had to travel back up to L36/37 even though I had arrived at L1/2 and the doors just didn’t open.
- 7. Myth: I’ve to scan my card or face at the destination operating panels when I arrive at the transfer floor (L36/37) to call for a lift to my floor.
Frequently Asked Questions
- 1. What is Destination Control System (DCS)?
- 2a. I’m a tenant working in the Low Rise Zone. What happens if I forget or miss my assigned lift?
- 2b. I’m a tenant working in the Mid/High Rise Zone. What happens if I forget or miss my assigned lift?
- 3. What happens if I enter another assigned transfer lift that brings me to L36 / L37? Will I miss my assigned passenger lift?
- 4. Do I need to tap my card at the DOP when I want to exit the building?
- 5. How can I access a non-default authorised floor at Capital Tower if I have multi-floor access?
- 6. Is there facial recognition and card access capability at DOPs on every floor?
- 7. What should I do if I have entered a lift by mistake and/or without an assignment?
- 8. Why is the empty lift unable to serve my call while I am still waiting?
- 9. What should I do if the facial recognition or DOP does not work?
- 10. What should I do if the system cancels my lift call?
- 11. Could users try to make multiple calls simultaneously in order to trick the DOP into thinking there are more people on a floor, thus getting a lift as soon as possible?
- 12 How can I change my default floor to another authorised floor if I have multi-floor access, for example, if my desk location has changed permanently?
- 13. Will there be any change to the process of issuing QR codes to my visitors? (Only applicable to tenants that issue QR code to their visitors)
Need more info?
For any enquiries, please contact the Capital Tower Tenant Service Centre at 6531 6168 or email custsvc-ct@capitaland.com.