CapitaVoucher

CapitaVoucher is the best gift for any occasion. With over 2,000 participating stores across 17 CapitaLand malls in Singapore, be spoilt with the ultimate shopping experience without any hassle.

Vouchers are available in S$5, S$10 & S$50 denominations in Singapore currency, and are valid for 12 months from date of issuance unless otherwise stated.

Accepted at major retailers such as Best Denki, BHG, Challenger, Cold Storage, Courts, Giant Hypermart, Golden Village, Harvey Norman, Isetan, Marks & Spencer, NTUC FairPrice, Robinsons, Shaw Theatres and more, enjoy your cashless shopping indulgence at CapitaLand malls.

Please click here for the full list of participating malls and outlets.

Purchase your CapitaVoucher today from our Customer Service Counters/ Concierges at any of our participating CapitaLand malls(except Clarke Quay). For a pleasant shopping experience, please avoid peak hours which are between 12 – 2pm and 5 – 8pm daily and on Saturdays, Sundays and Public Holidays.

Only cash and American Express® CapitaCard are accepted at our Customer Service Counters/Concierge. Pelase check with Customer Service Counters/Concierge of participating malls for more details. 

Corporate/ Bulk Purchases

CapitaVoucher is not only the perfect gift for your loved ones, but also for your corporate events and needs! Choose from any three attractive denominations, complete your corporate events by giving away the best reward gift for your guests. With multiple locations for you to choose from to collect your CapitaVoucher, your bulk purchases are made so convenient for you!

For our corporate partners, contact us today to find out how we can make your redemptions ever rewarding for your customers.

Send in your enquiry today to: capitavoucher@capitaland.com or call +65 6631 9931. 

  • Terms and Conditions

    CAPITAVOUCHER
    TERMS AND CONDITIONS

    1. The following terms and conditions govern the issuance, purchase and/or use of CapitaVouchers issued by CVPL. The purchase and/or use of any such CapitaVouchers denotes acceptance of these terms and conditions.

    2. Each CapitaVoucher is valid for use only (a) if such CapitaVoucher has been duly stamped with an authorised stamp, and (b) during the period commencing on the date of issuance of such CapitaVoucher and ending on the expiry date stamped or printed on the face of such CapitaVoucher.

    3. The value of each CapitaVoucher is stated on the face of the CapitaVoucher and denominated in Singapore Dollars.

    4. Each CapitaVoucher may be used by its Holder towards payment for goods and/or services purchased from, and/or the charges of, any Merchant.

    5. Multiple CapitaVouchers may be used for the same transaction with a Merchant. The original CapitaVoucher(s) must be presented to a Merchant at the point payment is to be made to such Merchant, or such earlier time as a Merchant may require.

    6. If the aggregate value of the CapitaVoucher(s) presented to a Merchant is less than the amount payable to the Merchant, the difference shall be paid by the Holder in cash or such other means as the Merchant may permit.

    7.  Each CapitaVoucher cannot be replaced if lost, damaged, defaced, stolen, expired and/or voided.

    8. Each CapitaVoucher, once issued, cannot be exchanged for CapitaVoucher(s) of higher or lower denomination, as the case may be.

    9. No refund shall be given if the value of the CapitaVoucher(s) presented to a Merchant exceeds the amount payable to the Merchant.

    10. A CapitaVoucher shall not be used for or in connection with (a) any unlawful or fraudulent purpose or activity, or (b) save with CVPL’s prior approval, any business or commercial purpose or activity (including advertising, marketing or promotional materials).

    11. Each CapitaVoucher is used at the sole risk of the Holder. A Merchant may decline to accept any CapitaVoucher which has been unlawfully obtained, is or appears to be a counterfeit, has expired or been voided, or is or appears to be altered, defaced, damaged, or tampered with.

    12. CVPL, CVPL’s Related Parties and the Approved Bank (whether individually or collectively) are not involved in the provision of any goods and/or services by any Merchant. A Holder shall address and/or resolve any question, dispute or claim relating to any goods and/or services directly to
    and/or with the Merchant from whom the goods and/or services were obtained. CVPL, CVPL’s Related Parties and the Approved Bank shall not be liable for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:

    (a) in using or attempting to use any CapitaVoucher (in any way and for any purpose);

    (b) in relation to any goods and/or services provided or to be provided by a Merchant (including for any defect, damage, disruption, failure and/or unavailability); or

    (c) in connection with any act or omission by a Merchant (including the refusal of a Merchant to accept, recognise or honour any CapitaVoucher).

    13. The Holder must check the details of each CapitaVoucher immediately upon the issuance or receipt of such CapitaVoucher. Any error or discrepancy must be notified to CVPL immediately. In addition, CVPL shall not be liable for or be required to replace a CapitaVoucher which has expired or is lost, defaced, damaged, tampered with, stolen or voided.

    14. No refund or payment shall be made in respect of any CapitaVoucher, save as provided in paragraphs 15 to 20.

    15. Subject to paragraph 20, any request for a refund shall be addressed to CVPL (and not to any other person).

    (a) Where the Purchaser of the relevant CapitaVoucher(s) is a natural person, the refund will be made to the Holder of such CapitaVoucher(s). To request for a refund in respect of such CapitaVoucher(s), the Holder of such CapitaVoucher(s) must present to CVPL (at any of the Refund Locations):

    (i) the original CapitaVoucher(s); and

    (ii) such Holder’s identification card or other document which states the name, identification number and address of such Holder.

    (b) In all other cases, the refund will be made to the Purchaser of the relevant CapitaVoucher(s). To request for a refund in respect of such CapitaVoucher(s), the Nominee of such Purchaser must present to CVPL (at any of the Refund Locations):

    (i) the original CapitaVoucher(s);

    (ii) the letter of authorisation issued by such Purchaser, stating the name, business registration number and address of such Purchaser, and the name and identification number of the Nominee;

    (iii) the Nominee’s identification card or other document which states the name and identification number of the Nominee; and

    (iv) a copy of the business profile or other document identifying such Purchaser, which such Purchaser had provided to CVPL when purchasing such CapitaVoucher(s).

    16. An administrative fee shall be payable to CVPL for each refund, comprising:

    (a) a flat fee of S$5 (where the Purchaser is a natural person) or S$100 (in all other cases); plus

    (b) a variable charge of S$0.10 for each CapitaVoucher presented for such refund,

    and, in each case, plus all goods and services tax that may be imposed or levied under applicable law in respect of such sums. The Administrative Fee for each refund shall be deducted from the amount to be refunded.

    17. CVPL shall not be required to accept any request for a refund unless all of the relevant documents referred to in paragraph 15 have been submitted and are in order.

    18. The amount of a refund shall be the value of the relevant CapitaVoucher(s) less the applicable Administrative Fee (calculated in accordance with paragraph 16). The refund will be made by way of cheque, issued and posted to the address of the Holder (where the Purchaser of the relevant CapitaVoucher(s) is a natural person) or the Purchaser (in all other cases) in CVPL’s records. CVPL shall not be liable for any loss of or damage to any such cheque during postage.

    19. Notwithstanding any provision in these terms and conditions, CVPL shall not be required to make any refund or payment to any person:

    (a) in respect of a CapitaVoucher which is presented to CVPL for refund more than 14 days after the date of issuance of such CapitaVoucher;

    (b) in respect of a CapitaVoucher which is presented to CVPL for refund, where, in CVPL’s opinion, such CapitaVoucher has been unlawfully obtained, is or appears to be a counterfeit, has expired or been voided, or is or appears to be altered, defaced, damaged, or tampered with;

    (c) in respect of a CapitaVoucher which is presented to CVPL for refund, where such CapitaVoucher has been issued by CVPL for marketing and/or promotional purposes (including mall campaigns, STAR$ redemptions and programmes with CVPL’s partners from time to time);

    (d) in respect of a CapitaVoucher which is presented to CVPL for refund, where such CapitaVoucher has been issued by CVPL in replacement of another CapitaVoucher; or

    (e) where the aggregate value of the CapitaVoucher(s) presented for refund exceeds S$20,000.

    20. Where CVPL and/or the Approved Bank has announced that a Refund Step-In Event has occurred:

    (a) Any Holder who wishes to seek a refund in respect of any CapitaVoucher held by such Holder may tender such CapitaVoucher to the Approved Bank at any of the Refund Location(s) in Singapore as may be specified by the Approved Bank. The original CapitaVoucher must be surrendered to the Approved Bank.

    (b) A Holder must provide the Approved Bank with (i) such proof of identity as the Approved Bank may require, and (ii) an acknowledgment stating the amount refunded or (if specified by the Approved Bank) to be refunded and the serial number(s) of the CapitaVoucher(s) tendered, in each case, failing which the Approved Bank may decline to make a refund.

    (c) Where the Holder is not a natural person, the Holder claiming a refund shall provide a letter of authorisation, in such form and substance satisfactory to the Approved Bank, confirming the details of the individual(s) authorised to act on the Holder’s behalf.

    (d) No refund or payment will be made where, in the Approved Bank’s opinion, the CapitaVoucher presented for refund has been unlawfully obtained, is or appears to be a counterfeit, has expired or been voided, or is or appears to be altered, defaced, damaged, or tampered with.

    (e) Refunds made by the Approved Bank will be made by way of cash, cheque, direct account credit or such other modes of payment as may be determined by the Approved Bank in its sole discretion.

    (f) The Approved Bank shall not be liable to any Holder or any other person by reason of any delay in making a refund to a Holder in respect of CapitaVoucher(s) in accordance with these terms and conditions, to the extent that such delay was due to a Force Majeure Event. The Approved Bank shall be excused for such delay pursuant to this sub-paragraph (f) on and as from the commencement of the relevant Force Majeure Event until the expiry of such Force Majeure Event.

    (g) No refunds shall be made by the Approved Bank after six (6) months from the date of the Refund Step-in Event.

    21. The Approved Bank does not own, operate or manage CapitaVouchers nor is it an issuer of CapitaVouchers nor is it the “approved holder” of the stored value in relation to CapitaVouchers.

    (a) The Approved Bank shall have no contractual or other relationship with any Holder, save that Holders may obtain refunds from the Approved Bank (pursuant to the deed poll described in the following sentence) upon the occurrence of a Refund Step-In Event subject to the provisions in paragraph 20 and save for the Approved Bank’s right to enforce all provisions of these terms and conditions conferring rights, exemptions or benefits on it pursuant to the Contracts (Rights of Third Parties) Act (Chapter 53B).

    (b) The Approved Bank has executed a deed poll for the purposes of providing Holders with direct legal recourse to the Approved Bank in respect of their right of refund as described in paragraph 20. The Approved Bank may only terminate the deed poll when it ceases to be approved by the Monetary Authority of Singapore as the “approved bank” in respect of CapitaVouchers for the purposes of the PSOA.

    (c) For the avoidance of doubt, the Approved Bank shall under no circumstances have any liability to Merchants whatsoever.

    22. The making of refunds by CVPL and the Approved Bank shall be subject to such additional procedural or operational requirements as CVPL or the Approved Bank (as the case may be) may prescribe from time to time. A failure by a Holder and/or a Purchaser to observe or comply with such procedural or operational requirements may result in a delay in CVPL or the Approved Bank (as the case may be) making the relevant refund.

    23. Any refund made by CVPL or the Approved Bank in respect of any CapitaVoucher shall be free of any interest.

    24. Each Holder acknowledges and consents that CVPL may ask for, collect, use, process and disclose (to any person specified in paragraph 25) personal information of persons who purchase, use and/or make any claim for a refund in respect of, CapitaVoucher(s) for any purpose specified in paragraph 26. In purchasing and/or using such CapitaVoucher(s) and/or making such claim, each such person agrees, consents to and authorises the collection, use, processing and disclosure (to the persons specified in paragraph 25), by and on behalf of CVPL, of all personal information relating to such person for the purposes specified in paragraph 26, and in the manner and for the purposes set out in the CVPL Data Policy (the terms of which are deemed to be incorporated by reference in this paragraph 24). Any queries in this regard may be directed to Group Data Protection Officer, CapitaLand Limited at +65 6713 2705. Further information on the collection, usage and disclosure of personal information can be found in the CVPL Data Policy.

    25. The following persons are specified for the purposes of paragraph 24:

    (a) CVPL’s Related Parties;

    (b) CVPL’s and CVPL’s Related Parties’ respective employees, agents, auditors, contractors, service providers and professional advisers;

    (c) any liquidator, a provisional liquidator, an administrator, a receiver, receiver and manager or judicial manager over CVPL or any of its assets;

    (d) any regulatory, supervisory, governmental or quasi-governmental or other authority, court of law, tribunal or person, whether in Singapore or any other jurisdiction;

    (e) the Approved Bank’s and the Approved Bank’s Related Parties (and their respective employees, agents, auditors, contractors, service providers and professional advisers); and

    (f) such other persons to whom disclosure is permitted by the CVPL Data Policy from time to time.

    26. The following purposes are specified for the purposes of paragraph 24:

    (a) CVPL carrying out or performing its functions as the “approved holder” of CapitaVouchers, including issuing, administering, processing claims for and providing refunds in respect of CapitaVouchers;

    (b) the provision of any services to CVPL;

    (c) the management and administration of CVPL’s business;

    (d) complying with any law and/or requirement(s), order(s) and/or request(s) of any regulatory, supervisory, governmental or quasi-governmental or other authority, court of law, tribunal or person, whether in Singapore or any other jurisdiction; and

    (e) any investigation, proceeding or enforcement action relating to CapitaVouchers.

    27. Each Holder acknowledges and consents that the Approved Bank may ask for, collect, use, process and disclose (to any person specified in paragraph 28) personal information of persons who purchase, use and/or make any claim for a refund in respect of CapitaVoucher(s) for any purpose specified in paragraph 29.

    28. The following persons are specified for the purposes of paragraph 27:

    (a) the Approved Bank’s Related Parties;

    (b) the Approved Bank’s and the Approved Bank’s Related Parties’ respective employees, agents, auditors, contractors, service providers and professional advisers;

    (c) any regulatory, supervisory, governmental or quasi-governmental or other authority, court of law, tribunal or person, whether in Singapore or any other jurisdiction;

    (d) CVPL and CVPL’s Related Parties (and their respective employees, agents, auditors, contractors, service providers and professional advisers); and

    (e) any liquidator, a provisional liquidator, an administrator, a receiver, receiver and manager or judicial manager over CVPL or any of its assets.

    29. The following purposes are specified for the purposes of paragraph 27:

    (a) the Approved Bank carrying out or performing its functions as the “approved bank” of CapitaVoucher(s), including providing refunds in respect of CapitaVoucher(s);

    (b) the provision of any services to the Approved Bank;

    (c) the management and administration of the Approved Bank’s business;

    (d) complying with any law and/or requirement(s), order(s) and/or request(s) of any regulatory, supervisory, governmental or quasi-governmental or other authority, court of law, tribunal or person, whether in Singapore or any other jurisdiction; and

    (e) any investigation, proceeding or enforcement action relating to CapitaVouchers.

    30. The employees, agents, auditors, contractors, service providers, professional advisors and Related Parties of the Approved Bank shall not have authority to contract or make any representations, undertakings or warranties on behalf of CVPL. The employees, agents, auditors, contractors, service providers, professional advisors and Related Parties of CVPL shall not have authority to contract or make any representations, undertakings or warranties on behalf of the Approved Bank.

    31. These terms and conditions may be modified by CVPL from time to time as CVPL considers appropriate. CVPL will post any amendments or modifications of or to these terms and conditions at https://www.capitaland.com/sg/en/shop/malls/rewards/capitavoucher.html and/or http://www.capitavoucher.com.sg.

    32. No person other than CVPL, CVPL’s Related Parties, the Approved Bank, the Approved Bank’s Related Parties, Holders, and Purchasers shall have any right to enforce any term of these terms and conditions.

    33. These terms and conditions may be translated into other languages but in the event of any inconsistency, the English version shall prevail over any other version.

    34. CapitaVouchers is a widely accepted stored value facility under the PSOA. CVPL is the “approved holder” of CapitaVouchers for the purposes of the PSOA. DBS Bank Ltd. has, for the time being, been approved by the Monetary Authority of Singapore as the “approved bank” in respect of CapitaVouchers for the purposes of the PSOA. As the Approved Bank, DBS Bank Ltd. has undertaken to be fully liable for providing refunds of the stored value of CapitaVouchers in the circumstances set out in, and subject to, these terms and conditions.

    35. These terms and conditions, and the purchase and/or use by any person of CapitaVoucher(s), shall be governed by Singapore law. In purchasing and/or using any CapitaVoucher(s), each such person agrees to submit to the exclusive jurisdiction of the Singapore courts. However, nothing in these terms and conditions shall prevent CVPL or the Approved Bank from instituting proceedings in any other court of competent jurisdiction.

    36. In these terms and conditions, the words “include” or “including” shall be deemed to be followed by “without limitation” or “but not limited to” whether or not they are followed by such phrases or words of like import, and “otherwise” shall not be construed as limited by words with which it is associated.

    37. Whenever the following terms appear in these terms and conditions, they shall have the respective meanings specified below unless the context otherwise requires:

    (a) “Administrative Fee” means the administrative fee calculated in accordance with paragraph 16.

    (b) “Approved Bank” means such bank which is for the time being approved by the Monetary Authority of Singapore as the “approved bank” in respect of CapitaVouchers for the purposes of the PSOA.

    (c) “CapitaVoucher” means a voucher known as such issued by CVPL in accordance with these terms and conditions.

    (d) “CVPL” means CapitaLand Voucher Pte. Ltd..

    (e) “CVPL Data Policy” means the personal data protection policy which may from time to time be found at https://www.capitaland.com/international/en/legal-notices/privacy-policy.html.

    (f) “Force Majeure Event” means any event beyond the Approved Bank’s reasonable control and which prevents the Approved Bank from performing, or adversely affects the ability of the Approved Bank to make a refund to a Holder in respect of CapitaVoucher(s) in accordance with these terms and conditions, and shall include without limitation, (i) war (whether declared or not), armed conflict or the serious threat of the same (including but not limited to hostile attack, blockade, military embargo), hostilities, invasion, act of a foreign enemy, extensive military mobilisation; (ii) civil war, riot, rebellion and revolution, military or usurped power, insurrection, civil commotion or disorder, mob violence, act of civil disobedience; (iii) act of terrorism or sabotage; (iv) act of authority whether lawful or unlawful, compliance with any law or governmental order, rule, regulation or direction, curfew restriction, expropriation, compulsory acquisition, seizure of works, requisition, nationalisation; (v) act of God, plague, epidemic, natural disaster, (vi) explosion, fire, destruction of machines, equipment or any kind of installation, break-down of transport, telecommunications or other communication networks or electric current; and (vii) general labour disturbance such as but not limited to boycott, strike and lock-out, go-slow and occupation of premises.

    (g) “Holder” means, in relation to any CapitaVoucher, the person holding such CapitaVoucher for the time being.

    (h) “Merchant” means any participating merchant located in Singapore located at malls owned and/or managed by CapitaLand Mall Asia Limited or any of its subsidiaries and as identified by CVPL from time to time at https://www.capitaland.com/sg/en/shop/malls/rewards/capitavoucher.html and/or
    www.capitavoucher.com.sg.

    (i)  “Nominee” means, in relation to any Purchaser, a person authorised in writing by such Purchaser to request for a refund in respect of CapitaVoucher(s) purchased by such Purchaser.

    (j) “PSOA” means the Payment Systems (Oversight) Act (Chapter 222A).

    (k) “Purchaser” means, in relation to any CapitaVoucher, the person who had originally purchased such CapitaVoucher from CVPL.

    (l) “Refund Step-In Event” means CVPL’s inability to process and complete any refund solely as a result of the appointment of a liquidator, a provisional liquidator, an administrator, a receiver, receiver and manager or judicial manager over CVPL or any of its assets.

    (m) "Refund Locations" means the locations designated as such by CVPL from time to time. Such locations are, for the time being, the Customer Service Counters or Concierges located at Bedok Mall, Bugis+ and Westgate.

    (n) “Related Party” means, in relation to any person, any of such person’s head office, branches, representative offices, related corporations or affiliates in Singapore or any other jurisdiction, and in the case of CVPL, includes any fund or trust managed by CapitaLand Limited or any of its related corporations or affiliates