Frequently Asked Questions for eCapitaVoucher Micro-Payments

  • What is eCapitaVoucher micro-payment?

    We are launching a new micro-payment feature for shoppers to utilise eCapitaVoucher down to S$0.01. This feature brings seamless convenience to shoppers and retailers with the flexibility to charge full payments in a single payment method.

    Your Point-of-Sale (POS) system should have the ability to accept eCapitaVoucher in exact value instead of the previous fixed denomination (multiples of S$5) by 30 April 2020.

  • How do I set up my Point-Of-Sale (POS) System?

    We recommend that you set up your POS system to have "eCapitaVoucher" as a mode of payment, similar to how you set up "Cash" or "Credit Card" mode of payment. Alternatively, you can set up as “Voucher” in any value instead of a fixed denomination. This will make it easy for you to differentiate and reconcile all payments.

    If you require further support, please contact us at retail.support@capitaland.com.

  • How do customers pay with eCapitaVouchers?

    1. Customers click “Pay” on the CapitaStar app.

    2. Customers enter the exact amount to use, including cents.

    3. Customers enter phone pin code or scan face ID to authenticate payment

    4. Upon device authentication by the customer, a unique QR code will display.

  • How do merchants accept eCapitaVouchers?

    1. Merchant will scan the QR code via the "eCapitaVoucher icon" on the Smart Terminal.

    2. Merchant to confirm amount again with customer before proceeding.

    3. A successful transaction will display upon successful payment

  • What if the QR code expired?

    The QR code will expire every 60 seconds once it is generated. Simply click on "Create New Code" to generate a new QR code to scan.

  • How do I view transactions?

    All transactions can be viewed from the Smart Terminal as well as on the Merchant Portal. 

  • What should I do if the customer overpays or underpays?

    Store staff should check before any payment is made on the App.

    However, if this occurs, you may follow the steps below:

    Underpayment: Ask the customer to top up the payment using eCapitaVoucher or pay in another payment mode available in your outlet.

    Overpayment: Refund customer in another payment mode available in your outlet, e.g. Cash. The eCapitaVouchers that you have redeemed will be fully reimbursed back to you.

  • What should I do if the customer requests for a refund?

    Redeemed eCapitaVouchers are strictly non-refundable. You may refund the customer in another payment mode available in your outlet, e.g. Cash. The eCapitaVouchers that you have redeemed will be fully reimbursed back to you.

    Similarly, eCapitaVouchers are non-refundable for return items.

  • How do I reimburse eCapitaVouchers to get my money back?

    Merchants do not need to submit reports for reimbursements. All successful transactions will be automatically consolidated on a weekly basis (Monday – Sunday). Cheque payments will be sent to the mailing address you have provided during your enrollment as a tenant with CapitaLand Mall. 

    If you have changed your mailing address, please inform your respective outlet’s Mall Marcom team and they will facilitate the change for you.