Amenities

Customer Service

Our Customer Service Counter (at Basement 1) operates from 11am to 9pm daily (with effect from 1 Oct 2020).
Last queue number will be issued at 9pm.

Other services include:
- Complimentary loan of wheelchair and baby stroller
- Report of lost and found items

Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system. 

How do I get a digital queue number?

About CapitaVoucher

In line with our digitization and sustainability efforts, the sale and redemption of physical CapitaVouchers at our Customer Service Counters will not be available. As an alternative, you can still purchase / gift eCapitaVoucher(s) from our CapitaStar Mobile App. 

Physical CapitaVoucher(s) will only be available for corporate bulk purchases and for redemption by Amercian Express® CapitaCard card members. Place a corporate bulk order here or you may send  your enquiries to capitavoucher@capitaland.com or call +65 6631 9931.   

With eCapitaVoucher(s), you can seamlessly purchase, redeem, and gift eCapitaVoucher(s) directly from the CapitaStar App. What's more, you can also pay with eCapitaVoucher(s) down to the cents* for all your shopping and dining purchases across 17 CapitaLand malls, including online at eCapitaMall and Capita3Eats.

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher. 

Acceptance of CapitaVoucher / eCapitaVoucher 

Both physical CapitaVoucher and eCapitaVoucher are accepted at participating stores at our malls. 

View List of Participating Stores

Carpark Charges

Car*

Carpark Rates 
Levels: B3 & B2 
No. of Lots: 341 

Time: 3.30am to 5.59pm
Rates: $1.30 - First Hour 
$0.40 - Every subsequent 15 mins (w.e.f 1 Jan 2017)

Time: 6pm - 3.29am
Rates: $2.50 per entry 

Motorcycle*

Motorcycle per entry $1.30

*Prices indicated above are inclusive of 7% GST.
Grace period: 30 minutes for all vehicles (from 19 May 2021 till further notice)

Free Wifi

Connect to CAPITALAND FREE WIFI SSID to enjoy free wireless internet surfing. 

Password: freewifi (case-sensitive). 

Terms and conditions apply.