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Your Personal Data which you provide CapitaLand Limited (“CapitaLand”) in this form (“Personal Data”) will be processed, collected, used and disclosed by CapitaLand, as well as, under the instructions of CapitaLand, by its related corporations and affiliates (the “Group”), and authorised agents and authorised service providers of the Group, in compliance with applicable data protection laws and regulations.

Your Personal Data will be processed, collected, used and disclosed by the Group for the purposes of enabling the Group to review, develop, improve, manage the delivery of, and enhance the products and services of the Group, including analysing future customer needs, conducting market research and data analytics, as well as the other purposes notified to you in the CapitaLand Data Protection Policy (the “DPP”) (accessible here) (the “Purposes”).

More information on your rights, the transfer of your Personal Data and our data retention policies is set out in the DPP which you must carefully read. Your consent can be withdrawn at any time by contacting our Data Protection Officers, at the contact details set out in the DPP.
 * By checking this box, I consent to the processing, collection, use and disclosure of my Personal Data by the Group for the Purposes set out in this form and within the conditions set out in this form and the CapitaLand Data Protection Policy.
 
 

Frequently Asked Questions

  • General

    1. What is CapitaStar@Work?

    CapitaStar@Work is a mobile application enabling office communities of CapitaLand Commercial to connect with each other and their workplace. 

    You can use the app to register for activities, access your building and shared amenities and spaces, and connect with each other through social communities.

    2. How can I be eligible for CapitaStar@Work?

    Anyone can use the app! Simply download CapitaStar@Work on Google Play or App Store, set up an account using your company email address and off you go!

    3. What can I do on CapitaStar@Work?

    - Link to CapitaStar: Link your profile with CapitaStar to view and redeem deals directly on CapitaStar@Work

    - Join Events : Join Curated activities for the workspace Community.

    - Invite Visitors: Enhance Visitors Experience by sending out a QR for direct access.

    - Book Spaces: Find the perfect space for your corporate functions.

    - Secure Access: Enroll for Facial Recognition or Generate a QR code for Seamless Access.

    4. Can I still use the app if I’m no longer a tenant?

    Yes, you may use the app by signing up via your local mobile number!

    Note: Complimentary offerings are extended to tenants only.

    5. What are the terms and conditions of CapitaStar@Work?

    Please view terms and conditions here.

    For enquiries, please email us at cswork@capitastar.com

    6. Who should I contact for assistance? 

    Please email us at cswork@capitastar.com

    7.  I have not received my OTP Code for authentication. Who can I contact?

    For selected properties, you may be issued with a code to authenticate your building access. If you have been informed, but have yet to receive your OTP code to authenticate your access, please contact us at cswork@capitastar.com .

    8. Which countries are supported for mobile registration?

    Supported countries include Australia, China, Canada, Denmark, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, Singapore, South Korea, Switzerland, Taiwan, United Kingdom and United States.

  • Events

    1. Can I reserve more than 1 slot or purchase more than 1 ticket, for my friends?

    Free activities are only available for tenants and may be limited to 1 slot per user.

    For paid activities, feel free to register for the desired quantity.

    2. I’m keen to attend an event that is fully subscribed, or registration has closed. How can I be on the waitlist?

    Please email us at cswork@capitastar.com with your name and the name of the event.

    3. What happens if I can’t make it to the event I registered for?

    Please email us at cswork@capitastar.com at least 3 working days before the event so we can arrange a full refund (for paid events); e.g. if an activity falls on a Friday, you must write in to cancel by Tuesday to be entitled to a full refund. For cancellations that take place less than 3 working days before the event, no refunds will be given. However, you can get someone else to replace you.

    4.  How do I check if my booking is successful?

    Upon successful registration, you’ll receive an email confirmation and a message in the notification tab of the app.

    5. I am facing issues while using the app. Who can I contact?

    I am facing issues while using the app. Who can I contact?

  • Invite Visitors

    How do I invite my visitors?

    1. Launch the ‘Invite Visitors’ feature in CapitaStar@Work.

    2. Create a session by selecting the desired date, building name, floor, your visitor’s name, their Local Mobile Number (SG)* or email address. Your visitor will receive an SMS or email containing a QR code to enter the turnstiles.

    3. Select up to a maximum of 5 consecutive days.

    4. Choose to add more visitors or send out your invite.

    5. Additional visitors invited will be shown on the Review page. You may add more visitors or send out the invites.

    6. You will see an acknowledgement screen that your invitations have been sent successfully.

    If your visitor has not received their code, please trigger a resend of the code by selecting Options (. . .) and "Resend Invitation".

    To Cancel the invitation, select options (. . .) and "Cancel Session".

  • Co-Working

    1. Whom may I contact for enquiries?

    For enquiries, please contact the respective operators:

    Bridge+ Ascent: ascent.bridgeplus@theworkproject.com

    Bridge+ CapitaSky: 79rr.bridgeplus@theworkproject.com

    Catapult  Rochester Commons: hello@catapult.com.sg

    Clavystbio Cintech IV: cvbnode1@outlook.com

    The Workshop@Science Park 2: enquiries@theworkshop.sg

  • Link to CapitaStar

    1. How do I link my account to CapitaStar?

    Here's how you can link your CapitaStar and CapitaStar@Work accounts:

    Step 1: Log in to CapitaStar@Work.

    Step 2: Tap on the 'Activites' icon at the bottom of the screen.

    Step 3: Tap "Link to CapitaStar". Follow the steps to authenticate your account and complete the linkage.

    Step 4: You should see your STAR$® after completing the linkage.