Customer Service

This Lunar New Year, our Customer Service Counter (Level 2, opposite Watsons) is open till 5pm on the eve of Lunar new Year, and full day on 10 and 11 Feb.

Get a digital queue number at for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.

How do I get a digital queue number?

To report any lost items, you may write in to or call our Customer Service Hotline at +65 6631 9931 between 10am to 6pm daily.

For found items, kindly call our Fire Command Centre (FCC) at +65 6353 6641 (24 hours)

About CapitaVoucher

In line with our digitalization and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 3,200 stores across 28 properties!

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher. 

Acceptance of CapitaVoucher / eCapitaVoucher 

Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 Jul 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers. 

Shoppers who are unable to utilise their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls. 

Shoppers are encouraged to utilise their physical CapitaVoucher(s) before 1 Jul 2023 at participating stores across CapitaLand malls

View List of Participating Stores

Family Services

Nursing Room

Located at Level B1, 1, 2 and 3.

Complimentary Loan of Baby Stroller 

Please approach our Customer Service Counter for assistance.

Complimentary Loan of Wheelchair 

Please approach our Customer Service Counter for assistance.

Carpark Charges


Mon - Fri 

12.00am - 5.59pm: $1.35 for 1st hr 
Subsequent 15 mins: $0.45 
6.00pm - 11.59pm: $2.65 per entry

Sat, Sun & PH
12.00am - 5.59pm: $2.65 for 1st 2 hrs 
Subsequent 15 mins: $0.45 
6.00pm - 11.59pm : $2.65 per entry

Grace period: 10 minutes


Mon - Sun & PH 
$1.30 per entry

Grace period:  10 minutes

Prices indicated above are inclusive of prevailing GST

Free Wifi

Connect to CAPITALAND FREE WIFI to enjoy free wireless internet surfing.

Password: freewifi (case-sensitive).

Terms and conditions apply.