Amenities

Customer Service

Our Customer Service Counter (Level 2, opposite Watsons) operates from 11am to 9pm daily. However, during Phase 2 Heightened Alert from 26 July to 18 August 2021, there may be changes to the operation hours on some days. Please check our website daily to be updated of any changes.

Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.

How do I get a digital queue number?

To report any lost items, you may write in to retail@capitaland.com or call our Customer Service Hotline at +65 6631 9931 between 10am to 6pm daily.

For found items, kindly call our Fire Command Centre (FCC) at +65 6353 6641 (24 hours)

About CapitaVoucher

In line with our digitization and sustainability efforts, the sale and redemption of physical CapitaVouchers at our Customer Service Counters will not be available. As an alternative, you can still purchase / gift eCapitaVoucher(s) from our CapitaStar Mobile App. 

Physical CapitaVoucher(s) will only be available for corporate bulk purchases and for redemption by Amercian Express® CapitaCard card members. Place a corporate bulk order here or you may send  your enquiries to capitavoucher@capitaland.com or call +65 6631 9931.   

With eCapitaVoucher(s), you can seamlessly purchase, redeem, and gift eCapitaVoucher(s) directly from the CapitaStar App. What's more, you can also pay with eCapitaVoucher(s) down to the cents* for all your shopping and dining purchases across 17 CapitaLand malls, including online at eCapitaMall and Capita3Eats.

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher. 

Acceptance of CapitaVoucher / eCapitaVoucher 

Both physical CapitaVoucher and eCapitaVoucher are accepted at participating stores at our malls. 

View List of Participating Stores

Family Services

Nursing Room

Located at Level B1, 1, 2 and 3.

Complimentary Loan of Baby Stroller 

Please approach our Customer Service Counter for assistance.

Complimentary Loan of Wheelchair 

Please approach our Customer Service Counter for assistance.

Carpark Charges

Car

Change of Parking Charges with effect from 1 Jan 2017

Mon - Thu 

12.00am - 5.59pm: $1.28 for 1st hr 
Subsequent 15 mins: $0.43 
6.00pm - 11.59pm: $2.57 per entry

Fri & Eve of PH 
12.00am - 5.59pm $1.28 for 1st hr 
Subsequent 15 mins: $0.43 
6.00pm - 2.59am the following day: $2.57 per entry

Sat 
3.00am - 5.59pm: $2.57 for 1st 2 hrs 
Subsequent 15 mins: $0.43 
6.00pm - 2.59am the following day: $2.57 per entry

Sun & PH 
3.00am - 5.59pm: $2.57 for 1st 2 hrs 
Subsequent 15 mins: $0.43 
6.00pm - 11.59pm: $2.57 per entry 

Grace period: 30 minutes for all vehicles till further notice.

Motorcycle

Change of Parking Charges with effect from 1 Jan 2017

Mon - Sun & PH 
$1.28 per entry

Grace period: 30 minutes for all motorcycles till further notice.

Free Wifi

Connect to CAPITALAND FREE WIFI to enjoy free wireless internet surfing.

Password: freewifi (case-sensitive).

Terms and conditions apply.