Frequently Asked Questions
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MALL INFORMATION
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1. Where can I loan accessibility / community shared items?
The health of our shoppers is of utmost importance to us. Due to the ever changing Covid situation, we have ceased the loaning of community shared items such as strollers, prams, battery packs and wheelchairs to better protect you. We apologise for the inconvenience caused.
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2. Which store/event is at your atrium now?
Click https://www.capitaland.com/sg/malls/junction8/en/events for more information on our current atrium activities. You can also visit our digital directories located within the mall.
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3. How do I get to Junction 8?
Click https://www.capitaland.com/sg/malls/junction8/en/concierge/getting-here to find out how to get to Junction 8 and the various transport options.
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4. What are the carpark charges?
Please find our parking charges below.
Car
Mon - Fri
12.00am - 5.59pm: $1.35 for 1st hr
Subsequent 15 mins: $0.45
6.00pm - 11.59pm: $2.65 per entry
Sat, Sun & PH
12.00am - 5.59pm: $2.65 for 1st 2 hrs
Subsequent 15 mins: $0.45
6.00pm - 11.59pm : $2.65 per entry
Grace period: 10 minutes
Motorcycle
Mon - Sun & PH
$1.30 per entry
Grace period: 10 minutes
Prices indicated above are inclusive of prevailing GST
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5. Is there eletric car charging bay in Junction 8?
Junction 8 currently does not have an electric car charging bay.
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6. What is the Wi-Fi password?
Please Connect to CAPITALAND FREE WIFI on your device to enjoy free wireless internet surfing. The password is freewifi (case-sensitive). Click Here for Terms and Conditions: https://www.capitaland.com/content/dam/capitaland-media-library/retail/Singapore/Singapore/WiFi_Terms_Of_Use.pdf
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7. What are your opening hours?
Junction 8 is opened from 10am to 10pm. As every store has different operating hours, please contact the individual stores before visiting Junction 8.
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8. How many carpark lots are available?
Click https://www.capitaland.com/sg/malls/junction8 and you may refer to the available car park lots displayed at the top of the website. Please note that this information is not in real time.
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9. I have been overcharged for parking. Who can I contact for refund?
Please visit our website here, select Feedback under Enquiry Type to contact us and we will get back to you soon.
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10. Where can I locate the security officers for emergency assistance?
For emergency assistance, please call us at tel: 6354 9270. Please note that calls will be screened to serve you better.
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11. Where is the Fire Command Centre (FCC)?
Our Fire Command Centre is located at Level 1, the entrance is beside Capitol Optical. Please note that the Fire Command Centre is not accessible to the general public and is for authorised personnel only.
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12. Where is the Customer Service Counter?
Our Customer Service Counter / Concierge is located at Level 2, near Watsons.
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13. Where are your Automated Teller Machines / ATM ?
The nearest ATM machines are at:
- Citibank and Bank of China - in front of Watami Japanese Dining (#01-33)
- OCBC - in front of Watami Japanese Dining (#01-33)
- OCBC (Bank and ATM) - (#02-08 to 09)
- UOB - Level 1 near THEFACESHOP and opposite the bus interchange towards Junction 8
- DBS (Bank and ATM) - (#01-14)
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14. Where is the AXS machine located?
The nearest AXS Machine is located beside Watami Japanese Dining (#01-33)
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15. Where is the Cashcard Top Up machine located?
The CashCard Top Up machines are located at B2 and L1 carpark.
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16. Where is the nearest MRT and Bus Stop?
Click https://www.capitaland.com/sg/malls/junction8/en/concierge/getting-here to find out more. Thank you!
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17. Where is the taxi stand / drop-off point?
The drop-off point and taxi stand is at Level 1 along Bishan Place.
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18. How can I buy CapitaVouchers or eCapitaVouchers?
In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App. Please visit our website at https://www.capitastar.com/sg/en/capitavoucher/about-ecapitavoucher to find out more. Thank you!
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19. What are the current promotions/ deals / rewards?
Click https://www.capitaland.com/sg/malls/junction8/en/deals for the list of deals and promotions at Junction 8.
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20. Where is the nursing room?
Our nursing rooms are located at Level B1, 1, 2 and 3.
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21. Where is the money changer?
Our money changer is located at Level 1 - A.R.Money Exchange (#01-K10)
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22. Can I bring my pets into the mall?
Only guide dogs are allowed in the mall.
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23. Are there Halal eateries in Junction 8?
Please refer to https://www.capitaland.com/sg/malls/junction8/en/stores for tenants with Halal logo icon.
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24. Where are the Electronic Bin / Recycle Bin located?
The nearest Electronics Bin/ Recycle Bin is located inside 03-02 on Level 3.
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1. Where can I loan accessibility / community shared items?
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RENTAL ENQUIRIES
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1. Where can I enquire on space / temporary rentals? E.g. Atrium Space, Vending Machine, Ad Panels
Thank you for your interest in Junction 8. Please visit our website at https://www.capitaland.com/sg/malls/junction8/en/contact-us, select Atrium Space/Vending Machine under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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2. Where can I enquire on renting a shop space?
Thank you for your interest in Junction 8. Please visit our website at https://www.capitaland.com/sg/malls/junction8/en/contact-us, select Shop Space under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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1. Where can I enquire on space / temporary rentals? E.g. Atrium Space, Vending Machine, Ad Panels
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FEEDBACK
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1. Where can I compliment a staff or tenant?
Please visit our website at https://www.capitaland.com/sg/malls/junction8/en/contact-us, select Compliments under Enquiry Type to leave us a compliment.
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2. Where can I lodge a complaint?
Please visit our website at https://www.capitaland.com/sg/malls/junction8/en/contact-us, select Feedback under Enquiry Type to leave us a feedback.
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1. Where can I compliment a staff or tenant?
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EMERGENCY
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1. I have an emergency, who or where can I seek help?
For emergency assistance, please call us at tel: 6354 9270. Please note that calls will be screened to serve you better.
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1. I have an emergency, who or where can I seek help?