FREQUENTLY ASKED QUESTIONS
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MALL INFORMATION
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1. How do I get to Bugis Street?
Click https://www.capitaland.com/sg/malls/bugis-street/en/concierge/getting-here.html to find out how to get to Bugis Street and the various transport options.
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2. What are the carpark charges?
The nearest carpark is located in Bugis+. Click https://www.capitaland.com/sg/malls/bugisplus/en/concierge/amenities.html for a list of our carpark charges.
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3. How can I locate the security officers for emergency assistance?
For emergency assistance, please call us at tel: 6259 0537. Please note that calls will be screened to serve you better.
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4. Where is the Fire Command Centre (FCC) / Guardhouse?
Our Fire Command Centre is located on Level 1 along the Art Lane near DE ELEGANCES (DFL CP6). Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
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5. Where is the customer service counter / concierge?
You may approach our friendly Digital Service Advocates at the customer service counter located at Bugis Junction Level 2 near Watsons (#02-29) or visit our website at https://www.capitaland.com/sg/malls/bugis-street/en.html for your enquiries, or our digital directories located within the mall from Level 1 to Level 3 to find out more.
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6. Where are your Automated Teller Machines / ATMs?
The nearest ATM machines for DBS are on Level 1 along Cheng Yan Place.
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7. Where is the AXS machine located?
The AXS machine is located on Level 1 along Cheng Yan Place.
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8. Where is the taxi stand / drop-off point?
The taxi stand and drop-off point are located at Bugis+ Level 1 along Queen Street.
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9. Where is the nursing room?
The nursing room is located on Level 1 near KJ Fashion (ABFL 06).
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10. Where is the money changer?
There are money changers located on Level 1 along Cheng Yan Place - MONEY CHANGER (#01-105) and along Victoria Street - $ MONEY CHANGER (MSV 02A).
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11. Where can I find the spiral staircase and wall murals?
The main street is open 24 hours.
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12. When is the main street accessible?
There are motorcycle parking lots available on Level 1 along Cheng Yan Place.
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13. Where is Arena eSports Hotel?
The entrance to Arena eSports Hotel is located at 166 Rochor Road.
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14. How do I get to Bugis+ from Bugis Street?
You may take the link bridge located on Level 3 near Pinkies Nail Spa (#03-107).
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1. How do I get to Bugis Street?
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RENTAL ENQUIRIES
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panel
Thank you for your interest in Bugis Street. Please visit our website at https://www.capitaland.com/sg/malls/bugis-street/en/contact-us.html, choose Ad Panel / Atrium Space / Pushcart under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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2. Where can I enquire about renting a shop / shop rentals?
Thank you for your interest in Bugis Street. Please visit our website at https://www.capitaland.com/sg/malls/bugis-street/en/contact-us.html, choose Shop Space under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panel
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FEEDBACK
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1. Where can I lodge a complaint?
Please visit our website at https://www.capitaland.com/sg/malls/bugis-street/en/contact-us.html, choose Feedback under Enquiry Type to leave us a feedback. Thank you.
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2. Where can I compliment a staff or tenant?
Please visit our website at https://www.capitaland.com/sg/malls/bugis-street/en/contact-us.html, choose Compliment under Enquiry Type to leave us a compliment. Thank you!
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1. Where can I lodge a complaint?
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EMERGENCY
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1. I have an emergency, who or where can I seek help?
For emergency assistance, please call us at tel: 6259 0537. Please note that calls will be screened to serve you better.
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1. I have an emergency, who or where can I seek help?