Customer Service
Our Customer Service Counter (at Level 2, in front of Watson's) operates from 11am to 9pm daily. However, during Phase 2 Heightened Alert from 26 July to 18 August 2021, there may be changes to the operation hours on some days. Please check our website daily to be updated of any changes.
Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.
How do I get a digital queue number?
For more enquiries or to report any lost items, you may write in to
retail@capitaland.com or call our Customer Service Hotline at +65 6631 9931 between 10am to 6pm daily. For found items, kindly call our Fire Command Centre at +65
6634 6824 (24 hours).About CapitaVoucher
In line with our digitization and sustainability efforts, the sale and redemption of physical CapitaVouchers at our Customer Service Counters will not be available. As an alternative, you can still purchase / gift eCapitaVoucher(s) from our CapitaStar Mobile App.
Physical CapitaVoucher(s) will only be available for corporate bulk purchases and for redemption by Amercian Express® CapitaCard card members.
Place a corporate bulk order here or you may send your enquiries to
capitavoucher@capitaland.com or call +65 6631 9931.
With eCapitaVoucher(s), you can seamlessly purchase, redeem, and gift eCapitaVoucher(s) directly from the CapitaStar App. What's more, you can also pay with eCapitaVoucher(s) down to the cents* for all your shopping and dining purchases across 17 CapitaLand malls, including online at eCapitaMall and Capita3Eats.
Find Out More
*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.
Acceptance of CapitaVoucher / eCapitaVoucher
Both physical CapitaVoucher and eCapitaVoucher are accepted at participating stores at our malls.
View List of Participating Stores
Carpark Charges
Mon - Thu
8.00am - 5.00pm: $2.00 for 1st hr
Subsequent 10 mins or part thereof: $0.40
After 5.00pm: $3.00 per entry
Fri
8.00am - 5.00pm: $2.00 for 1st hr
Subsequent 10 mins or part thereof: $0.40
Fri 5.00pm onwards, Sat, Sun & PH
Whole day: $3.00 for 1st 2 hrs
Subsequent 10 mins or part thereof: $0.30
Prices indicated above are inclusive of 7% GST.
Grace period: 30 minutes with effect from 22 July 2021, until further notice
MotorcycleMon to Sun & Public Holidays (Main Carpark & Loading Bay)
$1.07 per entry
Prices indicated above are inclusive of 7% GST.
Grace period: 30 minutes with effect from 22 July 2021, until further notice
Family Services
Nursing RoomBaby changing and child protection seats in Ladies’ Restrooms @ Level 1, 2 & 3
Baby Care Room @ BHG Level 3
Free Wifi
Connect to CAPITALAND FREE WIFI SSID to enjoy free wireless internet surfing.
Password: freewifi (case-sensitive).
Terms and conditions apply.
