Amenities

Customer Service

Our Customer Service Counter at Level 2 in front of Watsons operates from 10am to 10pm daily.

Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system. 

How do I get a digital queue number?
For more enquiries or to report any lost items, you may write in to retail@capitaland.com or call our Customer Service Hotline at +65 6631 9931 between 10am to 6pm daily. For found items, kindly call our Fire Command Centre at +65 6634 6824 (24 hours).

About CapitaVoucher

In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 3,200 stores across 28 properties!


*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.  

Acceptance of CapitaVoucher / eCapitaVoucher 

Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 July 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers.

Shoppers who are unable to utilise their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls.

Shoppers are encouraged to utilise their physical CapitaVoucher(s) before 1 July 2023 at participating stores across CapitaLand malls.

Carpark Charges

Car 

Mon - Thu
12.00am - 5.59pm: $2.60 for 1st hour or part thereof
$0.43 for every subsequent 10 mins or part thereof

After 6.00pm: $3.30 per entry

Fri/Eve of PH

12.00am - 5.59pm: $2.60 for 1st hour or part thereof
$0.43 for every subsequent 10 mins or part thereof

After 6pm $3.30 for the 1st 2 hour or part thereof

$0.35 for every subsequent 10 minutes or part thereof


Sat, Sun & PH
Whole day: $3.30 for 1st 2 hour or part thereof
$0.35 for every subsequent 10 mins or part thereof

Grace period: 10 minutes

Motorcycle

Mon to Sun & Public Holidays (Main Carpark & Loading Bay)
$1.30 per entry

Prices indicated above are inclusive of prevailing GST

Family Services

Nursing Room

Located at Level 1 (near M01-K1), Level 2 (near 02-16) and Level 3 (near 03-05B)

Free Wifi

Connect to CAPITALAND FREE WIFI SSID to enjoy free wireless internet surfing. 

Password: freewifi (case-sensitive). 

Terms and conditions apply.