FREQUENTLY ASKED QUESTIONS
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MALL INFORMATION
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1. Where can I loan accessibility / community shared items?
Wheelchair rental is available at the customer service counter located at Bugis Junction Level 2 near Watsons (#02-29). A security deposit of $20 will be refundable when the wheelchair is returned to the customer service counter in working condition.
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2. Which store / event is at your atrium now?
Click https://www.capitaland.com/sg/malls/bugisplus/en/events.html for more information on our current atrium activities. You can also visit our digital directories located within the mall from Level 1 to Level 2 to find out more.
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3. How do I get to Bugis+?
Click https://www.capitaland.com/sg/malls/bugisplus/en/concierge/getting-here.html to find out how to get to Bugis+ and the various transport options.
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4. What are the carpark charges?
Click https://www.capitaland.com/sg/malls/bugisplus/en/concierge/amenities.html for a list of our carpark charges. You can also visit our digital directories located within the mall from Level 1 to Level 2 to find out more.
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5. What is the wifi password?
Please connect to CAPITALAND FREE WIFI on your device to enjoy free wireless internet surfing. The password is freewifi (case-sensitive). Click here for Terms and Conditions: https://www.capitaland.com/content/dam/capitaland-media-library/retail/Singapore/Singapore/WiFi_Terms_Of_Use.pdf
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6. What are your opening hours?
Bugis+ is opened from 10am to 10pm. As each of the stores have different operating hours, please contact the individual stores to enquire to avoid disappointment.
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7. How many carpark lots available?
Click https://www.capitaland.com/sg/malls/bugisplus. The available car park lots is displayed on top of the website. Please note that this information is not in real time.
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8. How can I locate the security officers for emergency assistance?
For emergency assistance, please call us at tel: 6634 6824. Please note that calls will be screened to serve you better.
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9. Where is the Fire Command Centre (FCC) / Guardhouse?
Our Fire Command Centre is located on Level 1 along Cheng Yan Place near the motorcycle parking lots. Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
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10. Where is the customer service counter / concierge?
You may approach our friendly Digital Service Advocates at the customer service counter located at Bugis Junction Level 2 near Watsons (#02-29) or visit our website at https://www.capitaland.com/sg/malls/bugisplus for your enquiries, or our digital directories located within the mall from Level 1 to Level 2 to find out more.
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11. Where are your Automated Teller Machines / ATMs?
The nearest ATM machines for OCBC / UOB are on Level 2 near JD Sports (#02-23).
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12. Where is the AXS machine located?
The AXS machine is located on Level 2 near JD Sports (#02-23).
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13. Where is the Cashcard Top Up machine located?
The CashCard Top Up machine is located on Level 3A Lobby A.
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14. Where is the taxi stand / drop-off point?
The taxi stand and drop-off point are located on Level 1 at the Queen Street entrance near JINJJA!! CHICKEN DINER (#01-11).
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15. Where is the passport photo vending machine located?
The passport photo vending machine is located on Level 1 near 7-Eleven (#01-09).
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16. Where are the Kiddy Ride / Recycle Bin / Recycle N Save located?
Kiddy Ride is located on Level 4 near Lift Lobby B.
Recycle Bins are located on Level 1 near Lift Lobby A and Level 2 near Umeya (#02-22).
Recycle N Save is located on Level 1 along Cheng Yan Place.
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17. Where is the nursing room?
Nursing rooms are located from Level 1 to Level 7 near Lift Lobby B.
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18. Where is the cinema?
The cinema is located on Level 5 - Golden Village (#05-01).
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19. Where is the SingPost POPStation?
SingPost POPStation is located on Level 1 along Cheng Yan Place.
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20. Where are the motorcycle parking lots?
There are motorcycle parking lots available on Level 1 along Cheng Yan Place.
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21. How do I get to Bugis Junction from Bugis+?
You may take the link bridge located on Level 2 near JD Sports (#02-23).
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22. How do I get to Bugis Street from Bugis+?
You may take the link bridge located on Level 2 near UNIQLO (#02-15).
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1. Where can I loan accessibility / community shared items?
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RENTAL ENQUIRIES
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panel
Thank you for your interest in Bugis+. Please visit our website at https://www.capitaland.com/sg/malls/bugisplus/en/contact-us.html, choose Ad Panel / Atrium Space / Pushcart under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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2. Where can I enquire about renting a shop / shop rentals?
Thank you for your interest in Bugis+. Please visit our website at https://www.capitaland.com/sg/malls/bugisplus/en/contact-us.html, choose Shop Space under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panel
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FEEDBACK
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1. Where can I lodge a complaint?
Please visit our website at https://www.capitaland.com/sg/malls/bugisplus/en/contact-us.html, choose Feedback under Enquiry Type to leave us a feedback. Thank you.
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2. Where can I compliment a staff or tenant?
Please visit our website at https://www.capitaland.com/sg/malls/bugisplus/en/contact-us.html, choose Compliment under Enquiry Type to leave us a compliment. Thank you!
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1. Where can I lodge a complaint?
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EMERGENCY
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1. I have an emergency, who or where can I seek help?
For emergency assistance, please call us at tel: 6634 6824. Please note that calls will be screened to serve you better.
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1. I have an emergency, who or where can I seek help?