FREQUENTLY ASKED QUESTIONS
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MALL INFORMATION
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1. Where can I loan accessibility / community shared items?
The health of our shoppers is of utmost importance to us. Due to the ever changing Covid situation, we have ceased the loaning of community shared items such as strollers, prams, battery packs and wheelchairs to better protect you. We apologise for the inconvenience caused.
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2. Which store / event is at your atrium now?
Click https://www.capitaland.com/sg/malls/bukitpanjangplaza/en/events.html for more information on our current atrium activities. You can also visit our digital directories located within the mall at Level 1 to Level 4 to find out more.
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3. What are the current promotions / deals?
Click https://www.capitaland.com/sg/malls/bukitpanjangplaza/en/deals.html for the list of deals and promotions at Bukit Panjang Plaza.
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4. How do I get to Bukit Panjang Plaza?
Click https://www.capitaland.com/sg/malls/bukitpanjangplaza/en/concierge/getting-here.html to find out how to get to Bukit Panjang Plaza and the various transport options.
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5. How many carpark lots available?
Click https://www.capitaland.com/sg/malls/bukitpanjangplaza/en.html. The available car park lots is displayed on top of the website pages. Please note that this information is not in real time.
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6. What are the carpark charges?
Please find our parking charges below. You can also visit our digital directories located within the mall at Level 1 to Level 4 to find out more.
Car Parking Charges
Mon - Fri
12am - 5.59pm: $1.40 for 1st hour
Subsequent 15 minutes or part thereof: $0.45
6pm - 11.59pm: $2.75 per entry
Sat, Sun & PH
12am - 5.59pm: $2.75 for 1st 2 hours
Subsequent 15 minutes or part thereof: $0.45
6pm - 11.59pm: $2.75 per entry
Grace period: 10 minutes
Motorcycle Parking Charges
Daily
$1.30 per entry
Grace period: 15 minutes
Prices indicated above are inclusive of prevailing GST
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7. What is the wifi password?
Please Connect to CAPITALAND FREE WIFI on your device to enjoy free wireless internet surfing. The password is freewifi (case-sensitive). Click Here for Terms and Conditions: https://www.capitaland.com/content/dam/capitaland-media-library/retail/Singapore/Singapore/WiFi_Terms_Of_Use.pdf
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8. What are your opening hours?
Bukit Panjang Plaza is opened from 10am to 10pm. As each of the stores have different operating hours, please contact the individual stores to enquire to avoid disappointment.
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9. Where can I locate the security officers for emergency assistance?
For emergency assistance, please call us at tel: 6314 6378. Please note that calls will be screened to serve you better.
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10. Where is the Fire Command Centre (FCC) / Guardhouse?
Our Fire Command Centre is located at Level 2 near Ya Kun Kaya Toast (#02-01A). Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
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11. Where is the customer service counter / concierge?
As we digitalise our services, the customer service counter will be closed with effect from 1 September 2022. You can approach our friendly Digital Service Advocates roaming the mall daily for further assistance or visit our website at https://www.capitaland.com/sg/malls/bukitpanjangplaza/en.html for your enquiries, or our digital directories located within the mall at L1 to Level 4 to find out more.
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12. Where is the Cashcard Top Up machine located?
The CashCard Top Up machines are located at B1/B2 near the carpark.
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13. Where is the electric car charging bay?
The electric car charging bay is located at B1/ B2 carpark.
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14. Where is the nearest MRT / LRT / BUS Interchange?
Click https://www.capitaland.com/sg/malls/bukitpanjangplaza/en/concierge/getting-here.html to find out more. Thank you!
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15. Where is the taxi stand / drop off point?
The drop off point/ taxi stand and trolley point is located at Level 1 near the main entrance.
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16. Where is the Community Centre located?
The Community Centre is located across from our mall - exit by the link bridge located at Level 2, in front of FairPrice Finest exit.
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17. What and where is Garden Plaza operating hours and located?
The Garden Plaza is located on Level 4 and is open from 10am to 10pm daily.
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18. Where is the mailbox located?
The mailbox for mailing out letters is located outside the mall, opposite Ya Kun Kaya Toast (#02-01A).
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19. Where are the Electronic Bin / Recycle Bin / Recycle Bottle located?
Recycle bottle vending machine is located at Level 1.
Recycle Bin waste is located at Level 2 and Level 4 both near the lifts.
Electronic Bin is located at Level 1 inside FairPrice Finest (#01-15) and Level 3 inside Harvey Norman (#03-06/07).
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20. Where are your Automated Teller Machines / ATM ?
The nearest ATM machines are located at:
1. OCBC - near the taxi stand at the entrance to Level 1 and 2
2. POSB - next to FairPrice Finest (#02-20)
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21. Where is the passport photo vending machine located?
The passport photo vending machine is located at Level 1 outside the mall near taxi stand.
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22. Where is the AXS / SAM machine located?
The AXS / SAM machine is located at Level 1.
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23. Where are the Kiddy Rides located?
Kiddy Rides are located from Level 1 to Level 3.
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24. Where can I locate a charging point?
Our mall does not have any charging point / handphone / USB.
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25. Where is the nursing room located?
The nursing rooms are located at Level 1, 2, 3 and 4.
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26. Where is the GP clinic located?
The GP clinics are located at:
1. Level 1 - Healthway Medical (#01-62)
2. Level 3 - Parkway Shenton Medical Group (#03-02)
3. Level 4 - SBCC Baby & Child Clinic (#04-03)
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27. Where is the money changer located?
The money changer is located at Level 1 - Riyaz Exchange Trading (#01-26).
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28. Where is the dental clinic located?
The dental clinic is located at Level 1 - Bethel Dental Surgery (#01-63).
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29. Where are the betting booths (4D / Toto) located?
The betting booths are located at Level 2, inside FairPrice Finest (#02-20).
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1. Where can I loan accessibility / community shared items?
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RENTAL ENQUIRIES
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panels
Thank you for your interest in Bukit Panjang Plaza. Please visit our website at https://www.capitaland.com/sg/malls/bukitpanjangplaza/en/contact-us.html, choose Ad Panel/Atrium Space/Pushcart under Enquiry Type to contact us, and we will get back to you soon.
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2. Where can I enquire about renting a shop / Shop Rentals?
Thank you for your interest in Bukit Panjang Plaza. Please visit our website at https://www.capitaland.com/sg/malls/bukitpanjangplaza/en/contact-us.html, choose Shop Space under Enquiry Type to contact us, and we will get back to you soon.
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panels
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FEEDBACK
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1. Where can I compliment a staff or tenant?
Please visit our website at https://www.capitaland.com/sg/malls/bukitpanjangplaza/en/contact-us.html, choose Compliment under Enquiry Type to leave us a compliment.
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2. Where can I lodge a complaint?
Please visit our website at https://www.capitaland.com/sg/malls/bukitpanjangplaza/en/contact-us.html, choose Feedback under Enquiry Type to leave us a feedback.
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1. Where can I compliment a staff or tenant?
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EMERGENCY
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1. I have an emergency, who or where can I seek help?
For emergency assistance, please call us at tel: 6314 6378. Please note that calls will be screened to serve you better.
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1. I have an emergency, who or where can I seek help?