FREQUENTLY ASKED QUESTIONS
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MALL INFORMATION
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1. Where can I loan accessibility / community shared items?
Please visit our Customer Service Counter for loan of community shared items such as strollers and wheelchairs.
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2. Which store / event is at your atrium now?
Click here for more information on our current atrium activities. You can also visit our digital directories located within the mall at Level 1 to Level 3 to find out more.
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3. What are the current promotions / deals?
Click here for the list of deals and promotions at IMM.
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4. How do I get to IMM?
Click here to find out how to get to IMM and the various transport options.
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5. What are the carpark charges?
Click here for a list of our carpark charges. You can also visit our digital directories located within the mall at Level 1 to Level 3 to find out more.
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5. What is the WiFi password?
Please connect to CAPITALAND FREE WIFI on your device to enjoy free wireless internet surfing. The password is freewifi (case-sensitive). Click here for Terms and Conditions.
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6. What are your opening hours?
IMM is open from 10am to 10pm. As each store has different operating hours, please contact the individual stores to enquire to avoid disappointment.
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7. How many carpark lots available?
Click here for the carpark lots availability. The available car park lots is displayed on top of the website page. Please note that this information is not in real time.
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8. Where can I locate the security officers for emergency assistance?
For emergency assistance, please call us at tel: 6665 8240 / 41. Please note that calls will be screened to serve you better.
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9. Where is the Fire Command Centre (FCC) / Guardhouse?
The Fire Command Centre is located at Level 1 near Burger King (#01-51). Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
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10. Where is the Customer Service Counter / Concierge?
The Customer Service Counter is located at Level 1 near Lobby A.
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11. Where are your Automated Teller Machines (ATMs)?
DBS, Maybank, OCBC and UOB ATMs are located at Level 1 near Burger King (#01-18).
DBS ATM can also be found at Level 3 near Lobby D.
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12. Where is the AXS machine located?
The AXS machine is located at Level 1 near Burger King (#01-18).
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13. Where is the Cashcard Top Up machine located?
The Cashcard Top Up machine is located at Level 1 and 2 near Lobby D.
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14. Where is the POPStation located?
The POPStation is located at Level 2 near Lobby A.
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15. Where can I locate a charging point?
The charging point is located at Level 1 near Customer Service Counter.
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16. Where is the nearest MRT / Bus Interchange?
Click here for the nearest MRT / Bus interchange.
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17. Where is the drop off point / taxi stand?
The drop off point is located at Level 1 near Coach Outlet (#01-103A/104).
The taxi stand is located at Level 1 near Giant Hypermart (#01-100).
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18. Where is the Loading / Unloading Bay?
The Loading / Unloading Bay is located at Level 1 outside Burger King (#01-51).
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19. How do I access Garden Plaza?
The Garden Plaza is located on Level 3 and is open from 10am to 10pm daily.
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20. Where is the electric car charging bay?
The electric car charging bay is located at Level 1 carpark.
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21. Where is the Electronic Bin / Recycle Bin located?
Electronic Bin is located at Level 1 near Loading / Unloading Bay.
Recycle Bins are located at Level 1 near Giant Hypermart (#01-100), Ya Kun Kaya Toast (#01-50) and Burger King (#01-51), Level 2 near Travellator and Level 3 near Lobby B.
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22. Where are the betting booths (4D / Toto) located?
Singapore Pools is located at #02-63.
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23. Where is the money changer?
The nearest money changer is located at Westgate, Million Dollar Exchange (#B2-K18/19).
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24. How can I buy CapitaVouchers or eCapitaVouchers?
In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App. Please visit our website here to find out more.
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1. Where can I loan accessibility / community shared items?
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RENTAL ENQUIRIES
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine
Thank you for your interest. Please visit our website at here, choose Atrium Space/Pushcart/Vending Machine under Enquiry Type to contact us, and we will get back to you soon.
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2. Where can I enquire about renting a shop / warehouse?
Thank you for your interest. Please visit our website at here, choose Shop Space/Warehouse Space under Enquiry Type to contact us, and we will get back to you soon.
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3. Where can I enquire more on advertising spaces?
Thank you for your interest. Please visit our website at here, choose Advertising Spaces under Enquiry Type to contact us, and we will get back to you soon.
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine
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FEEDBACK
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1. Where can I lodge a complain?
Please visit our website at here, choose Feedback under Enquiry Type to leave us a feedback.
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2. Where can I compliment a staff or tenant?
Please visit our website at here, choose Compliments under Enquiry Type to leave us a compliment.
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1. Where can I lodge a complain?
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EMERGENCY
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1. I have an emergency, who or where can I seek help?
For emergency assistance, please call us at tel: 6665 8240 / 41. Please note that calls will be screened to serve you better.
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1. I have an emergency, who or where can I seek help?