Customer Service

Our Customer Service Counter (at Level 1 near McDonald's) operates from 10am to 10pm daily. 

Last queue number will be issued at 9.45pm.

Other services include:
- Complimentary loan of baby stroller
- Complimentary loan of wheelchair
- Report of lost and found items

Get a digital queue number at for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system. 

How do I get a digital queue number?

About CapitaVoucher

In line with our digitization and sustainability efforts, the sale and redemption of physical CapitaVouchers at our Customer Service Counters will not be available. As an alternative, you can still purchase / gift eCapitaVoucher(s) from our CapitaStar Mobile App. 

Physical CapitaVoucher(s) will only be available for corporate bulk purchases and for redemption by Amercian Express® CapitaCard card members. Place a corporate bulk order here or you may send  your enquiries to or call +65 6631 9931.   

With eCapitaVoucher(s), you can seamlessly purchase, redeem, and gift eCapitaVoucher(s) directly from the CapitaStar App. What's more, you can also pay with eCapitaVoucher(s) down to the cents* for all your shopping and dining purchases across 17 CapitaLand malls, including online at eCapitaMall and Capita3Eats.

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher. 

Acceptance of CapitaVoucher / eCapitaVoucher 

Both physical CapitaVoucher and eCapitaVoucher are accepted at participating stores at our malls. 

View List of Participating Stores

Carpark Charges

Parking Charges

Weekday Parking Charges
First hour - Free (first entry only, excluding public holidays)
Second hour of first entry or first hour of subsequent same-day entry - $1.20*
Subsequent 15 minutes - $0.40*

Saturday, Sunday & Public Holiday Parking Charges
First 1 hour - $1.20* (first entry only)
Subsequent 15 minutes - $0.40*

Grace period: 10 minutes

Motorcycle Parking Charges
First hour - Free (first entry only, excluding public holidays)
Subsequent hours of first entry - One-time charge of $1.35*
Subsequent same-day entry - $1.35*

Saturday, Sunday & Public Holiday Parking Charges
First 2 hours - $1.35* (first entry only)
Subsequent hours of first entry - One-time charge of $1.35*
Subsequent same-day entry - $1.35*

Grace period: 15 minutes

*Next day charges apply after 12 midnight.

  • Level 1 carpark is open for 24 hours, whereas carpark from Levels 2 to 6 close at 10pm daily.
  • For immediate assistance, please contact our Fire Command Centre at 6665 8240/41.

Electronic Vehicle Charger
Available at Level 1 Multistorey Carpark. Subject to prevailing charges by SP Group.

Prices indicated above are inclusive of prevailing GST

Family Services


IMM houses a wet and dry playground at the outdoor Garden Plaza on Level 3.

Operational hours of wet playground:

Monday to Friday: 10.30am to 9.30pm (Closed every Thursday from 7.00pm onwards for events and on the first Wednesday of every month*, except PH for maintenance)

Saturday and Sunday: 10.00am to 9.30pm

NOTICE: Both wet and dry playgrounds are closed until further notice.

Nursing Room

Located at Level 2 (behind Kohong Health Care Centre)
Located at Level 2 (near OSIM)
Located at Level 3 (near carpark entrance)

Free Shuttle Bus Service

International Business Park
To & fro International Business Park
11.30am – 2pm, Mon – Fri except Public Holidays
10-min interval

NOTICE: Shuttle bus service has resumed from 1 July 2020.

Free Wifi

Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing.