Amenities
Customer Service
Our Customer Service Counter is located at Level 1 (near Lobby A), operating from 10am to 10pm daily.
Last queue number will be issued at 9.45pm.
Other services include:
- Complimentary loan of baby stroller
- Complimentary loan of wheelchair
- Report of lost and found items
Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.
How do I get a digital queue number?
About CapitaVoucher
In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.
eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 3,200 stores across 28 properties!
*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.
Acceptance of eCapitaVoucher
eCapitaVoucher(s) will be accepted across participating retailers.
View List of Participating Stores
Carpark Charges
Parking Charges
Weekday Parking Charges
First hour - Free (first entry only, excluding public holidays)
Second hour of first entry or first hour of subsequent same-day entry - $1.20*
Subsequent 15 minutes - $0.40*
Saturday, Sunday & Public Holiday Parking Charges
First 1 hour - $1.20* (first entry only)
Subsequent 15 minutes - $0.40*
Grace period: 10 minutes
Motorcycle Parking Charges
Weekday
First hour - Free (first entry only, excluding public holidays)
Subsequent hours of first entry - One-time charge of $1.35*
Subsequent same-day entry - $1.35*
Saturday, Sunday & Public Holiday Parking Charges
First 2 hours - $1.35* (first entry only)
Subsequent hours of first entry - One-time charge of $1.35*
Subsequent same-day entry - $1.35*
Grace period: 15 minutes
*Next day charges apply after 12 midnight.
Note:
- Level 1 carpark is open for 24 hours, whereas carpark from Levels 2 to 6 close at 10pm daily.
- For immediate assistance, please contact our Fire Command Centre at 6665 8240/41.
Electronic Vehicle Charger
Available at Level 1 Multistorey Carpark. Subject to prevailing charges by SP Group.
Prices indicated above are inclusive of prevailing GST.
Family Services
PlaygroundsPlayground is located at Level 3 Garden Plaza. It is designed for children aged 2-12 years old.
Monday to Friday: 10.30am to 9.30pm (Closed every Thursday from 7.00pm onwards for events and on the first Wednesday of every month*, except public holidays for maintenance)
Saturday and Sunday: 10.00am to 9.30pm
Nursing Room
Located at Level 2 (near Lobby D)
Located at Level 2 (near Lobby C)
Located at Level 3 (near Lobby D)
Free Shuttle Bus Service
To & fro International Business Park
Monday to Friday (excluding public holidays): 11.30am to 2.00pm
10-min interval