Customer Service

Our Customer Service Counter (at Level 1 near McDonald's) operates from 10am to 10pm daily. 

Last queue number will be issued at 9.45pm.

Other services include:
- Complimentary loan of baby stroller
- Complimentary loan of wheelchair
- Report of lost and found items

Get a digital queue number at for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system. 

How do I get a digital queue number?

About CapitaVoucher

In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 3,200 stores across 28 properties! 

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher. 

Acceptance of CapitaVoucher / eCapitaVoucher 
Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 Jul 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers. 

Shoppers who are unable to utilize their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls. 

Shoppers are encouraged to utilize their physical CapitaVoucher(s) before 1 Jul 2023 at participating stores across CapitaLand malls.

View List of Participating Stores

Carpark Charges

Parking Charges

Weekday Parking Charges
First hour - Free (first entry only, excluding public holidays)
Second hour of first entry or first hour of subsequent same-day entry - $1.20*
Subsequent 15 minutes - $0.40*

Saturday, Sunday & Public Holiday Parking Charges
First 1 hour - $1.20* (first entry only)
Subsequent 15 minutes - $0.40*

Grace period: 10 minutes

Motorcycle Parking Charges
First hour - Free (first entry only, excluding public holidays)
Subsequent hours of first entry - One-time charge of $1.35*
Subsequent same-day entry - $1.35*

Saturday, Sunday & Public Holiday Parking Charges
First 2 hours - $1.35* (first entry only)
Subsequent hours of first entry - One-time charge of $1.35*
Subsequent same-day entry - $1.35*

Grace period: 15 minutes

*Next day charges apply after 12 midnight.

  • Level 1 carpark is open for 24 hours, whereas carpark from Levels 2 to 6 close at 10pm daily.
  • For immediate assistance, please contact our Fire Command Centre at 6665 8240/41.

Electronic Vehicle Charger
Available at Level 1 Multistorey Carpark. Subject to prevailing charges by SP Group.

Prices indicated above are inclusive of prevailing GST.

Family Services


IMM houses a wet and dry playground at the outdoor Garden Plaza on Level 3.

Operational hours of wet playground:

Monday to Friday: 10.30am to 9.30pm (Closed every Thursday from 7.00pm onwards for events and on the first Wednesday of every month*, except PH for maintenance)

Saturday and Sunday: 10.00am to 9.30pm

NOTICE: Both wet and dry playgrounds are closed until further notice.

Nursing Room

Located at Level 2 (behind Yu He Tang TCM Clinic)
Located at Level 2 (near OSIM Outlet)
Located at Level 3 (near carpark entrance)

Free Shuttle Bus Service

International Business Park
To & fro International Business Park
11.30am – 2pm, Mon – Fri except Public Holidays
10-min interval

Free Wifi

Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing.