FREQUENTLY ASKED QUESTIONS
-
MALL INFORMATION
-
How do I get to Plaza Singapura?
Click here for how to get to Plaza Singapura with various transport options.
-
What are your opening hours?
Plaza Singapura is open from 10am to 10pm daily. As individual stores have different operating hours, please contact the store directly to avoid disappointment.
-
What is the current mall promotion?
Find out the latest mall promotion or event here: https://www.capitaland.com/sg/malls/plazasingapura/en/events.html
Alternatively, follow us on our socials to stay close to our current happenings!
-
What are the car park charges?
Motor Vehicles
Grace Period: 10 minutes
Mondays to Fridays & Eve of Public Holidays
12.00am - 5.59pm: First hour at $1.95 & every subsequent 15 minutes at $0.55
6.00pm - 11.59pm: $3.25 per entry
Saturdays, Sundays & Public Holidays
12.00am - 2.59am: $0.55 every 15 minutes
3.00am - 5.59pm: First 2 hours at $3.25 & every subsequent 15 minutes at $0.55
>6.00pm - 11.59pm: $3.25 per entry
Motorcycles
Grace Period: 15 minutes
Per Entry Charge: $1.30 per entry
Hourly Charges (inclusive of GST)
Height limit: 2.1m
Prices indicated above are inclusive of prevailing GST.
-
How many car park lots are there in Plaza Singapura?
Click here to view the available car park lots. Please note that this information is not in real-time.
-
What is the car park height limit?
Height limit: 2.1 metres
-
Where are the Nursing Rooms located at?
Nursing rooms are located at:
- Level 2, Next to #02-14
- Level 3, Next to #03-28
- Level 3, Next to #03-48
- Level 4, Next to #04-37A
- Level 6, Next to #06-14 -
Where is the Customer Service Counter?
Our Customer Service Counter (located at Level 4, in front of Typhoon Cafe #04-63/67) operates from 10am to 10pm daily.
- Where are the Automated Teller Machines (ATM)?
- Where are the nearest banks?
-
Where are the money changers?
You may visit MUHAMMED MONEY CHANGER (06-K4).
-
Where are the nearest MRT stations?
Dhoby Ghaut Interchange, which includes:
- North-South Line (NS24)
- North-East Line (NE6)
- Circle Line (CC1)
-
Where are the taxi stands?
There are 2 taxi stands and pick-up/drop-off points:
- Taxi Stand along Handy Road (near #01-28)
- Pick-Up/Drop-Off Point along Oldham Lane (near #01-60)
-
Where is the Fire Command Centre (FCC)?
Plaza Singapura Fire Command Centre – (FCC), 24 Hrs
Tel: 6332 9780
Level 1, Plaza Singapura (near Carpark entrance)
The Atrium@Orchard Fire Command Centre – (FCC), 24 Hrs
Tel: 6332 9246
Level 1, Office Tower, (near Carpark entrance)Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
-
What is the mall WIFI password?
Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing.
-
How do I buy eCapitaVouchers?
In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.
eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App.
-
Which stores are accepting eCapitaVouchers?
Click here to see full list of eCapitaVoucher-accepting merchants/stores.
-
Where are the electric vehicle charging bays?
Located at Plaza Singapura extension carpark: Basement 1 (2 lots) and Basement 2 (2 lots).
-
What type of electric charging bays are available?
Located at Plaza Singapura extension carpark: SP Mobility – Type 2 Slow Charging (AC)
-
Where are the Blue SG vehicles parked at?
Located at Plaza Singapura Carpark - there are 4 designated lots at Deck 4.
-
Where are the accessible parking lots?
Plaza Singapura Carpark: Deck 2 (1 Lot), Deck 3 (1 Lot) and Deck 7 (3 Lots)
Plaza Singapura extension Carpark: Basement 1 (1 Lot) and Basement 2 (1 Lot)
-
How do I get to Plaza Singapura?
-
RENTAL ENQUIRIES
-
Where can I enquire more on casual lease of spaces within the Mall? (i.e. Ad Spaces, Atrium and Vending Machine)
Thank you for your interest in Plaza Singapura. Please visit our website at https://www.capitaland.com/sg/malls/plazasingapura/en/contact-us.html, choose Ad Panel/Atrium Space/Vending Machines under Enquiry Type to contact us, and we will get back to you soon. Thank you.
-
Where can I enquire about Shop Space rental?
Thank you for your interest in Plaza Singapura. Please visit our website at https://www.capitaland.com/sg/malls/plazasingapura/en/contact-us.html, choose Shop Space under Enquiry Type to contact us, and we will get back to you soon. Thank you.
-
Where can I enquire more on casual lease of spaces within the Mall? (i.e. Ad Spaces, Atrium and Vending Machine)
-
FEEDBACK
-
1. Where can I lodge a complain?
Please visit our website at https://www.capitaland.com/sg/malls/plazasingapura/en/contact-us.html, choose Feedback under Enquiry Type to leave us a feedback. Thank you.
-
2. Where can I compliment a staff or tenant?
Please visit our website at https://www.capitaland.com/sg/malls/plazasingapura/en/contact-us.html, choose Compliment under Enquiry Type to leave us a compliment. Thank you!
-
1. Where can I lodge a complain?
-
EMERGENCY
Plaza Singapura Fire Command Centre – (FCC), 24 Hrs
Tel: 6332 9780
The Atrium@Orchard Fire Command Centre – (FCC), 24 Hrs
Tel: 6332 9246Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
For emergency assistance, please contact the Fire Command Centre (FCC) for immediate assistance. Please note that calls will be screened to serve you better.