Customer Service

Our Customer Service Counter (located at Level 4, in front of Typhoon Cafe #04-63/67) operates from 10am to 10pm daily.

Get a digital queue number at for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.

How do I get a digital queue number?

About CapitaVoucher

In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 3,200 stores across 28 properties! 

Find Out More

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher. 

Acceptance of CapitaVoucher / eCapitaVoucher 

Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 Jul 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers. 

Shoppers who are unable to utilise their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls. 

Shoppers are encouraged to utilise their physical CapitaVoucher(s) before 1 Jul 2023 at participating stores across CapitaLand malls. 

View List of Participating Stores

Carpark Charges

Motor Vehicles
Grace Period: 10 minutes

Mondays to Fridays & Eve of Public Holidays
12.00am - 5.59pm: First hour at $1.95 & every subsequent 15 minutes at $0.55
6.00pm - 11.59pm: $3.25 per entry

Saturdays, Sundays & Public Holidays
12.00am - 2.59am: $0.55 every 15 minutes
3.00am - 5.59pm: First 2 hours at $3.25 & every subsequent 15 minutes at $0.55
6.00pm - 11.59pm: $3.25 per entry

Grace Period: 15 minutes
Per Entry Charge: $1.30 per entry

Hourly Charges (inclusive of GST)
Height limit: 2.1m

Prices indicated above are inclusive of prevailing GST.

Family Services

Nursing Room

Nursing rooms are located at:

- Level 2, Next to #02-14
- Level 3, Next to #03-28
- Level 3, Next to #03-48
- Level 4, Next to #04-37A
- Level 6, Next to #06-14

Free Wifi

Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing. 

Terms and conditions apply.