FREQUENTLY ASKED QUESTIONS
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MALL INFORMATION
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How do I get to Raffles City?
View the various transport options to get to Raffles City here.
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What are your opening hours?
Raffles City is open from 10am to 10pm daily. As individual stores have different operating hours, please contact the store directly to avoid disappointment.
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What are the current events or mall promotions?
View more information on our current atrium activities or mall promotions here.
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How can I buy eCapitaVouchers?
In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.
eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App.
Find out more here.
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Which stores accept eCapitaVouchers?
View the list of participating stores here.
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What is the mall WiFi password?
Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing.
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Where is the concierge counter?
Level 1 (opposite Li-Hong Jade, #01-36G). Operating Hours: 10am to 10pm daily. You may contact us at +65 6318 0238.
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Where is the SISTIC counter?
Level 1, Concierge (opposite Li-Hong Jade, #01-36G). Operating hours: 12pm to 8pm daily. Please note that the SISTIC counter accepts cashless payment modes only.
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Who can I contact for Lost & Found?
Please approach the Concierge at Level 1 (opposite Li-Hong Jade, #01-36G). Operating Hours: 10am to 10pm daily. You may also contact us at +65 6318 0238.
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Where can I charge my phone?
Powerbanks are available for loan at the 24-hour kiosk next to the Concierge (opposite Li-Hong Jade, #01-36G).
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What are the accessibility items available for loan from the Concierge?
- Stroller
- Umbrella
- Wheelchair
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Where are the nearest MRT stations?
City Hall MRT station (EW13/NS25) along the East West Line/North South Line.
Esplanade MRT station (CC3, Exit G) along the Circle Line.
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Where are the taxi stands?
There are 2 taxi stands and pick-up/drop-off points:
- Taxi Stand C14 along Stamford Road (opposite St Andrew's Cathedral)
- Taxi Stand C15 along North Bridge Road (opposite Chijmes)
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How many car park lots are there in Raffles City?
View the available car park lots here. Please note that this information is not in real-time.
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What are the car park charges?
Car
Monday – Friday
8am to 5.59pm: S$2.60 for first hour
S$0.65 for subsequent 15 minutes
6pm to 7.59am (the next day): S$3.25 per entry
Saturday, Sunday and Public Holidays
8am to 7.59am (the next day): S$2.60 for first 2 hours
S$0.65 for subsequent 15 mins
Grace period: 10 minutes
Motorcycle
Monday - Sunday
8am to 7.59am (the next day): S$1.30 per entry
Prices indicated above are inclusive of prevailing GST.
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What is the car park height limit?
Height limit for:
- Main car park: 1.9 metres
- Loading bay: 3.6 metres
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Where are the car park entrances?
The two car park entrances are via:
- Bras Basah Road
- Stamford Road
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How can I locate my vehicle in the car park?
Easily locate your car using our Find My Car feature at our car park lobbies.
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Where can I top up my NETS CashCard?
- Lift Lobby A, B2 & B3
- Lift Lobby B, B2 & B3
- Lift Lobby C, B2
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How can I redeem for parking?
Car park eVouchers can be redeemed on the CapitaStar mobile app. For more details, view here.
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How to access the car park after mall operating hours?
To access the car park after mall operating hours, enter the mall via Fairmont Singapore or Swissôtel The Stamford.
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Where are the accessible parking lots?
B2, Lobby C, lot 2395.
B2, Lobby A, lots 2162 and 2177.
B3, Lobby A, lots 3211 and 3229.
B3, Lobby B, lots 3102 and 3056.
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Where are the electric vehicle charging bays?
EV charging stations (AC/DC) are at B3.
- BlueSG lots: 3327, 3328, 3329 and 3330
- SP Group lots: 3400, 3401, 3402 and 3403
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Where are the BlueSG vehicles parked?
B3 near Lift Lobby A, lots 3327, 3328, 3329 and 3330.
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How can I apply for season parking at Raffles City?
Apply for season parking at Raffles City here.
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Where is the bicycle parking bay?
The bicycle parking bay is at B1 Car Park towards Stamford Road entrance.
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Where are the nursing rooms?
- B1 next to restrooms near Marks & Spencer,(#B1-44E) and Ogawa (#B1-23)
- Level 3 next to restrooms near PS. Cafe (#03-37)
- Where are the Automated Teller Machines (ATM)?
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Where are the nearest banks?
Within Raffles City, there is UOB (#B1-04/05) at B1.
Operating Hours
Mon–Fri: 9.30am–4.30pm
Sat: 11.00am–4.30pm
Sun/PH: ClosedOther banks in the vicinity are as follows.
Bank
Address Operating Hours DBS 3 Temasek Boulevard #02-709/710/711 Suntec City, Singapore 038983 Mon-Fri: 10.00am–5.30pm
Sat: 10.00am–2.00pm
Sun/PH:
Closed
HSBC 68 Orchard Road #01-60 Plaza Singapura, Singapore 238839
Mon–Fri: 9.30am–5.pm
Sat: 9am–12pm
Sun/PH:
Closed
OCBC 460 North Bridge Rd, #01-00, Singapore 188734 Mon–Fri: 9.30am–4.30pm
Sat: 9.30am–12.00pm
Sun/PH: Closed -
Where is the SAM kiosk?
The SAM kiosk is at City Hall MRT.
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Where are the money changers?
Within Raffles City:
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Where is the AXS Station?
The AXS Station is at B1, near Marks & Spencer.
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Where is the mailbox?
It is near Taxi Stand C15 along North Bridge Road (opposite Chijmes).
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Where is the nearest post office?
Branch Address Operating Hours Bras Basah Blk 231 Bain Street #01-03 Bras Basah Complex, Singapore 180231 Mon–Fri: 9:30am–6:00pm
Sat: 9:30am–2:00pm
Sun/PH: Closed
Suntec City 3 Temasek Boulevard #03-383 Suntec City (between Tower 3 & 4), Singapore 038983 Mon–Fri: 11:00am–7:00pm
Sat: 11:00am–7:00pm
Sun/PH: Closed -
What are the halal restaurant options?
View the list of halal restaurants here.
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What are the vegetarian restaurant options?
Within Raffles City, Sufood (#02-19) is a vegetarian restaurant. For more options, do check in with individual restaurants for vegetarian menus and options.
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Where is the Centre Management Office?
The Centre Management Office is at B1, next to Marks & Spencer (#B1-44E).
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Where is the e-waste bin / fabric-recycling bin / bottle-recycling kisok?
It is at our Green Corner at B2, Lift Lobby A.
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Where is the nearest medical clinic?
Within Raffles City:
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Where is Raffles City Tower?
Raffles City Tower is at 250 North Bridge Road, Singapore 179101.
Visitors with a QR code entry pass may enter through the turnstiles in between Swarovski (#01-09/10) and lululemon (#01-11/12).
Visitors without a QR code entry pass may enter along North Bridge Road after exiting near Nespresso (#01-16) and turning left.
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Where is the security office?
Locate the security at the Project Control Room at B1, near Lift Lobby B which is in between Epid'or (#B1-44) and BreadTalk (#B1-44A).
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Where is Raffles City Convention Centre?
Raffles City Convention Centre can be accessed via:
- escalators at Swissôtel The Stamford
- elevators at Fairmont Singapore
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Where is the prayer room?
The prayer rooms are at Level 2 next to Dr Scalp (#02-27C).
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Where is the tennis court?
Enter Fairmont Singapore and take the lift to Level 6.
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Are tax refund services available?
Individual participating stores are providing tax refunds.
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Where is the main Singapore Visitor Centre?
It is at 216 Orchard Road (next to orchardgateway@emerald), Singapore 238898. Closest train station is Somerset MRT (NS23).
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Where to take passport-sized photos?
FotoHub (#B1-44G) provides photo-taking services for passport-sized photos which will be ready for collection in 30 minutes.
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How do I get to Raffles City?
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RENTAL ENQUIRIES
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How can I enquire about advertising or event space in Raffles City Shopping Centre?
Thank you for your interest in Raffles City. Please visit our website at Contact Us, choose "Ad Panel/Atrium Space/Pushcart" under Enquiry Type and we will get back to you soon.
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How can I enquire about renting a store in Raffles City Shopping Centre?
Thank you for your interest in Raffles City. Please visit our website at Contact Us, choose "Shop Space" under Enquiry Type and we will get back to you soon.
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How can I enquire about advertising or event space in Raffles City Shopping Centre?
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FEEDBACK
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How can I compliment a staff or tenant?
Please visit our website at Contact Us and choose "Compliment" under Enquiry Type.
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How can I lodge a complaint?
Please visit our website at Contact Us and choose "Feedback" under Enquiry Type.
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How can I compliment a staff or tenant?
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EMERGENCY
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I have an emergency. Where can I seek help?
For emergency assistance, please call us at 6338 9229. Please note that calls will be screened to serve you better.
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Where are the Automated External Defibrillators (AED)?
- Level 1, Concierge (opposite Li-Hong Jade, #01-36G)
- Project Control Room at B1, near Lift Lobby B which is in between Epid'or (#B1-44) and BreadTalk (#B1-44A).
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I have an emergency. Where can I seek help?