Temperature screening and contact tracing at CapitaLand malls

22 April 2020 – Based on the latest advisory from the authorities, temperature screening will be conducted at all shopping malls in Singapore with effect from today.  Malls with high traffic should, where reasonably practicable, conduct contact tracing of customers.

These measures are meant to better guard against community transmission of COVID-19.  We thank all shoppers for their understanding and support.

Wearing of masks in CapitaLand malls

12 April 2020 - In line with the advisory from the authorities, shoppers visiting CapitaLand malls are required to wear masks. This is to safeguard their own health and well-being, as well as that of other customers and staff working in the malls. Shoppers without masks will be declined entry. We thank all shoppers for their understanding and support.

Closure of non-essential retail outlets at CapitaLand malls in Singapore

4 April 2020 - As part of the latest measures announced by the Singapore Government to slow the transmission of COVID-19, all non-essential retail outlets are required to close from 7 April to 4 May 2020.

In support of these measures, we wish to inform shoppers of the following:

  • From 4 April to 6 April 2020: CapitaLand malls will operate as usual; and
  • From 7 April to 4 May 2020: CapitaLand malls will open partially to support the continued operations of tenants offering essential services.  These include supermarkets, convenience stores, pharmacies, clinics, banks and selected food establishments (takeaway and delivery services only; no dine-in).

For the latest information on the operating hours of stores that remain open, please refer to the stores’ websites and/or Facebook pages.

During this period, you can continue to earn STAR$ and use eCapitaVoucher via CapitaStar Mobile application at participating stores that remain open. However, physical CapitaVouchers will not be accepted from 7 April till further notice.

CapitaLand malls will continue to put in place safe distancing as well as further measures as and when necessary.

Guide to safe distancing at CapitaLand malls

27 March 2020 - In times of COVID-19, personal space is social grace. In line with stricter safe distancing measures announced by the Ministry of Health on 24 March 2020, CapitaLand has implemented enhanced measures to avoid congregation of crowds at our malls. Let’s all do our part, and be responsible together. Stay safe, eat well and have fun!

DORSCON Orange – Stepped-up Precautionary Measures at CapitaLand Properties in Singapore

The well-being of our tenants, shoppers, guests and employees are of paramount importance to us. We are closely monitoring the development of the COVID-19 situation and have taken the necessary precautionary measures in line with the Singapore Ministry of Health’s (MOH) guidelines. 

On Friday, 7 February 2020, MOH raised Singapore’s Disease Outbreak Response System Condition (DORSCON) to Orange.  CapitaLand has prepared for such a scenario.  Since January 2020, we have been enhancing our defenses against COVID-19 and many of the recommended orange-level measures are already in place at our properties.  These include increasing the frequency of cleaning and disinfecting, creation of isolation rooms and delineation of escort routes that minimise the contact of suspect cases with the general public.

Since DORSCON was raised to Orange, we have taken the necessary precautions and stepped up measures at our properties. Many of our colleagues have been working round the clock to ensure the safety and well-being of our tenants, customers & community.

As part of our stepped-up measures under DORSCON Orange, visitors to our commercial, business park and lodging properties will be required to take your temperature and provide health and travel declarations before entering.  Shoppers at our malls will also be required to adhere to store-level temperature screening, where relevant. 

Personal Data Protection Act (PDPA) Notice: We will also be collecting personal data of visitors to our properties for the purposes of enabling us to carry out contact tracing and other response measures, in the event of a COVID-19 case.  Visitors are informed of the purpose of the collection through signboards placed around our properties and the health and travel declaration form.  This is consistent with the advisory of the Personal Data Protection Commission of Singapore.  Rest assured that reasonable security arrangements are in place to protect the information against unauthorised disclosure and use.  The information will be destroyed once there are no business and legal purposes to keep them.

Please be informed that visitors who meet any of the following three conditions will not be allowed entry into our property:

  1. Individuals who have been in contact with any person who is (a) a confirmed case of Coronavirus infection or (b) has been issued with MOH's Health Advisory for Persons (e.g. Stay-Home Notice);
  2. Individuals who have in the past 14 days, returned from any country(s) which MOH has issued Public Health Travel Advisory in response to cases of COVID-19 in the country(s) they have visited (e.g. Mainland China, Republic of Korea, Italy, France, Germany, Spain, Iran, Japan, Switzerland, United Kingdom, ASEAN countries1 and any other countries that may be included from time to time); or
  3. Individuals who have fever or flu-like symptoms such as cough, runny nose and sore throat.

Visitors and tenants of our business park properties such as Galaxis (pictured) will be required to take their temperature before entering.

To facilitate the temperature screening, access into some of our properties will be restricted to selected entrances.

We seek your cooperation and understanding on this extra precautionary measure which is intended for the health and well-being for all tenants, visitors, guests and employees at our properties in Singapore.

Let’s all practise good personal hygiene, be socially responsible and see a doctor if you are unwell.  Please keep up to date with the latest health advisories and guidelines from the MOH (https://www.moh.gov.sg) and World Health Organisation (https://www.who.int/).

Thank you.


 1  ASEAN countries include Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Thailand, Vietnam. Does not apply to land and sea crossings between Singapore and Malaysia.

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