CapitaLand continues to place the well-being of our tenants, shoppers and guests as our top priority. Standing in solidarity with our customers, employees and the vulnerable community, we have come up with various measures and future-ready initiatives to ride through current challenges with our ecosystem partners and position for the future.
14 May 2021: Singapore enters Phase 2 (Heightened Alert) from 16 May 2021
CapitaLand stands ready to tide over Phase 2 (Heightened Alert) by leveraging our holistic retail ecosystem to benefit shoppers, tenants and staff.
For retailers whose operations are directly or indirectly impacted by the latest measures, we will provide them with assistance that includes rental rebates and operational support to continue online sales through our digital platforms. In addition, we will be waiving the platform and commission fees for existing and new F&B operators who sign up with Capita3Eats.
Shoppers can enjoy a seamless shopping experience with delivery services, as well as click and collect options available on eCapitaMall. There will be incentives in store for new customers of Capita3Eats, as well as promotions such as free delivery offers and added rewards for takeaway orders.
In view of the expected increase in demand for delivery services and takeaway orders, CapitaLand will extend the grace period for drivers visiting our malls to 30 minutes from 19 May 2021. We will also set up designated dining areas at our premises, so that the front-line staff and delivery riders can take their meals in a safe and comfortable zone. We thank our shoppers, tenants and staff for their understanding and cooperation in continuing to adhere to the safe management measures.
CapitaLand’s digital platform eCapitaMall and online food ordering platform Capita3Eats serve customers 24/7. To date, both platforms have signed on more than 560 brands.
5 May 2021: Singapore to implement tighter safe management measures from 8 May 2021
Singapore will be tightening COVID-19 measures from 8 May 2021. From 17 May 2021, CapitaLand malls will also be implementing TraceTogether-only SafeEntry at entry points, in accordance with the authorities’ guidelines. Our staff will be on ground to guide the public in using the TraceTogether App or Token for check-ins, ensuring that our malls operate within the occupancy limits and our tenants adopt the appropriate measures. We thank our shoppers, tenants and staff for their understanding and cooperation in continuing to adhere to the safe management measures.
CapitaLand boosts recovery in China with digitalisation strategy
On 15 June 2020, CapitaLand announced a sustained recovery of its businesses in China post nationwide lockdown due to COVID-19. From January to May 2020, the Group recorded about RMB4 billion of residential sales, while about 88% stores in CapitaLand malls across China have resumed operations as at end May 2020. The malls have also recovered about 70% of pre-pandemic footfall levels.
CapitaLand’s recovery in its residential and retail businesses in China has been boosted in part by the Group’s recent digitalisation efforts to sustain engagement with consumers. CapitaLand launched “Homes” – a feature on CapitaStar’s WeChat for house hunters to book viewing appointments online. It also reduced its CapitaStar’s platform fees and simplified the onboarding process to encourage more tenants sell online. Building on the expanded online merchant base, CapitaLand started livestream sales to ramp up the delivery of integrated online and offline shopping experiences to shoppers. Riding on this positive momentum, CapitaStar’s online retail sales in May 2020 showed a 6.5-fold increase compared with March 2020.
Enhancing safety through increased cleaning and contactless technologies across its business parks in India
On 11 January 2021, CapitaLand announced it was accorded the British Safety Council’s global benchmarking certification for implementing effective safety measures in all of its 10 operational business parks across India amid COVID-19. The certification was granted following a thorough assessment against the stringent global safety standards laid down by the British Safety Council, an established organisation with 60 years of expertise in health, safety, and environmental management. The Council has developed a detailed COVID-19 framework that is in line with guidelines by the Government of India and World Health Organization.
On 11 June 2020, CapitaLand announced it is stepping up cleaning and adopting contactless technologies across its nine business parks in India to continue to provide a safe environment to tenants and employees amid the COVID-19 pandemic and beyond. The measures aimed at minimising contact between people and surfaces are:
- Thermal scanners for temperature screening at entry points;
- Contactless lift activation with foot-operated pedal system;
- Hands-free sanitiser dispensers at common areas;
- Hands-free access with foot-operated doors for washrooms;
- Hands-free faucets at washrooms;
- App-based visitor management system;
- Contactless security for business park entry;
- Ultra-low volume (ULV) fogging and disinfection;
- Ultra Violet Germicidal Irradiation Air Handling Unit (UVGI-AHU) solutions for enhanced indoor air quality;
- Dedicated deep cleaning team with increased frequency of cleaning and disinfecting at all common spaces;
- Dedicated bins for disposing used masks and gloves; and
- Social distancing markers at all lobbies, lifts and other common areas.
CapitaLand's three-pronged approach to enhance safety in its business parks in India
Contactless lift activation with foot-operated pedal system at International Tech Park Chennai
Getting operationally ready with innovative tech solutions
On 29 May 2020, CapitaLand announced a series of enhanced COVID-19 safety measures aimed at creating a safe shopping environment in time for Singapore’s Phase 1 safe reopening. Tapping innovative tech solutions, the enhanced measures at CapitaLand malls include:
- Application of anti-microbial coating for high contact areas;
- Placement of disinfection floormats at key entrances;
- Deployment of UV disinfection robots after mall operating hours;
- Disinfection of lift cars with PhotoPlasma technology; and
- Trial of automated escalator handrail disinfection and contactless lift activation system at The Atrium@Orchard.
Paving the way forward with omnichannel 24/7 retail
Singapore’s circuit breaker has brought to the fore the importance of an omnichannel, 24/7 strategy for retailers. On 22 May 2020, CapitaLand announced the launch of an ecommerce platform eCapitaMall, and an online food ordering platform Capita3Eats to drive bricks-and-clicks sales for its retail partners in Singapore. Both platforms are accessible via CapitaStar app.
eCapitaMall is a curated digital mall that offers shoppers the flexibility to browse online before purchasing in-store or browse in-store before purchasing online. Capita3Eats is Singapore’s first mall-operated food ordering platform that offers consumers three ways to fulfil their food orders – delivery, takeaway or dine-in. For both platforms, CapitaStar members get to earn instant STAR$® for every transaction.
Redefining guest experience and enhancing existing cleanliness at Ascott
On 28 May 2020, CapitaLand’s wholly owned lodging business unit, The Ascott Limited (Ascott) announced that it will review the design of its lodging products and services to ensure they are future-ready for continued growth in a post COVID-19 landscape. Leveraging the existing design strengths of Ascott’s serviced residences, it will redefine the guest experience to take advantage of emerging trends such as the increased popularity of working-from-home, deeper health and safety concerns, and a rapidly digitising world.
Ascott also launched ‘Ascott Cares’ to raise standards of cleanliness to continue to provide safe homes for guests. ‘Ascott Cares’ covers nine commitments to enhance Ascott’s existing cleanliness protocols:
- Our Staff’s Work Environment
- Guest Safety
- Physical Distancing
- Apartments & Rooms
- Food & Beverage
- Shared Facilities
- Contactless & Paperless
- Our Vendors
The comprehensive protocols that are in compliance with the World Health Organization standards and local regulations will be rolled out progressively to its properties globally from June 2020.
On 16 March 2020, Ascott’s CEO Mr Kevin Goh shared the company’s initiatives and measures taken to ensure a high standard of care at Ascott properties and flexibility on Ascott Star Rewards (ASR) membership. Precautionary measures at Ascott's serviced residences and hotels such as intensified cleaning and disinfecting of its properties, having housekeeping attendants wear masks and gloves when cleaning the apartments, and temperature screening, were implemented in accordance with the guidelines from the World Health Organization and public health authorities in the respective countries.
Ascott’s global reservations team has also exercised flexibility on guests’ reservations. For ASR members, they can continue to earn points toward their current tier status for an additional year until 2021. The expiry of current balance of ASR points has also been extended until April 2021.
CapitaLand reaffirms COVID-19 support to ecosystem partners
As of 6 April 2020, CapitaLand has committed about S$100 million to support its stakeholders, including its retail tenants; as well as to help the governments and healthcare communities in the various markets where it operates. To view a message by CapitaLand Group CEO, Mr Lee Chee Koon on the business impact of COVID-19, and the support the Group has rendered to stakeholders, please visit here.
Precautionary measures in line with Singapore Government’s guidelines
The well-being of our tenants, shoppers, guests and employees are of paramount importance to us. Since January 2020, we have taken the necessary precautionary measures at our properties in line with the Singapore Government’s guidelines.
28 December 2020: Phase 3 Safe Nation
CapitaLand is committed to creating a safe and convenient shopping environment. With the arrival of Phase 3, we remain vigilant with the necessary safe management measures in place. These include increased frequency of cleaning and disinfection in the malls, with a focus on key touch points at the common areas such as lift buttons, handrails and auto-door panels. Hand sanitisers are available at contact tracing counters at mall entrances.
Shoppers are required to register for mall-entry using either scanning of the SafeEntry QR code, the TraceTogether app or TraceTogether token when visiting CapitaLand malls and our retailers. Mask wearing in the malls remains compulsory and shoppers are reminded to maintain a safe distance of at least 1 metre. Our malls operate from 10am to 10pm, and customer service counters from 10am to 9.30pm. We thank our shoppers, tenants and staff for their understanding and cooperation in continuing to adhere to the safe management measures.
19 June 2020: Safe Transition
We are delighted to welcome shoppers back to CapitaLand malls, and are committed to providing shoppers, tenants and staff with peace of mind. We have implemented enhanced cleaning and disinfection measures such as anti-microbial coating and autonomous UV disinfection robots. These complement the stepped up frequency of cleaning and disinfection at high contact points, which take place once every two to three hours. Temperature screening of all visitors and staff at the point of entry as well as contact tracing using SafeEntry NRIC and SafeEntry QR will continue at CapitaLand malls. Mask wearing in the malls remains compulsory.
Our malls operate from 10am to 10pm, and customer service counters will be open from 10am to 9.30pm. We thank our shoppers, tenants and staff for their understanding and cooperation in adhering to the safe distancing guidelines.
1 June 2020: Safe management measures from 2 June 2020
As Singapore exits the circuit breaker and resume activities on a phased approach, safe management measures are in place at our properties and all tenants, shoppers, guests and employees must adhere to these measures:
- Temperature screening, health and travel declaration at the point of entry of our properties will continue;
- All tenants, visitors, shoppers, guests and employees must check-in and check-out using SafeEntry to help Ministry of Health (MOH) in establishing potential transmission chains;
- Face masks must be worn at all times; and
- All tenants, visitors, shoppers, guests and employees should ensure clear physical spacing of at least 1 metre between persons at all times.
22 April 2020: Temperature screening and contact tracing at shopping malls
Based on the latest advisory from the authorities, temperature screening will be conducted at all shopping malls in Singapore with effect from today. Malls with high traffic should, where reasonably practicable, conduct contact tracing of customers. These measures are meant to better guard against community transmission of COVID-19. We thank all shoppers for their understanding and support.
21 April 2020: Extension of Circuit Breaker to 1 June 2020
According to the latest advisory from the authorities to better guard against community transmission of COVID-19, the circuit breaker period has been extended to 1 June 2020 (inclusive). The operations of less critical consumer services have been suspended with effect from 21 April 2359 hrs. Please click here for the list of activities that will be allowed to continue to operate.
12 April 2020: Wearing of masks in CapitaLand malls
In line with the advisory from the authorities, shoppers visiting CapitaLand malls are required to wear masks. This is to safeguard their own health and well-being, as well as that of other customers and staff working in the malls. Shoppers without masks will be declined entry. We thank all shoppers for their understanding and support.
4 April 2020: Closure of all non-essential retail outlets
As part of the latest measures announced by the Singapore Government to slow the transmission of COVID-19, all non-essential retail outlets are required to close from 7 April to 4 May 2020.
In support of these measures, we wish to inform shoppers of the following:
- From 4 April to 6 April 2020: CapitaLand malls will operate as usual; and
- From 7 April to 4 May 2020: CapitaLand malls will open partially to support the continued operations of tenants offering essential services. These include supermarkets, convenience stores, pharmacies, clinics, banks and selected food establishments (takeaway and delivery services only; no dine-in).
For the latest information on the operating hours of stores that remain open, please refer to the stores’ websites and/or Facebook pages.
During this period, you can continue to earn STAR$ and use eCapitaVoucher via CapitaStar mobile application at participating stores that remain open. However, physical CapitaVouchers will not be accepted from 7 April till further notice. CapitaLand malls will continue to put in place safe distancing as well as further measures as and when necessary.
27 March 2020: Guide to safe distancing at CapitaLand malls
In times of COVID-19, personal space is social grace. In line with stricter safe distancing measures announced by the MOH on 24 March 2020, CapitaLand has implemented enhanced measures to avoid congregation of crowds at our malls. Let’s all do our part and be responsible together. Stay safe, eat well and have fun!
7 February 2020: DORSCON Orange – Stepped-up Precautionary Measures at CapitaLand Properties in Singapore
On 7 February 2020, MOH raised Singapore’s Disease Outbreak Response System Condition (DORSCON) to Orange. CapitaLand has prepared for such a scenario. Since January 2020, we have been enhancing our defenses against COVID-19 and many of the recommended orange-level measures are already in place at our properties. These include increasing the frequency of cleaning and disinfecting, creation of isolation rooms and delineation of escort routes that minimise the contact of suspect cases with the general public.
Many of our colleagues have been working round the clock to ensure the safety and well-being of our tenants, customers & community. As part of our stepped-up measures under DORSCON Orange, visitors to our commercial, business park and lodging properties will be required to take their temperature and provide health and travel declarations before entering. Shoppers at our malls will also be required to adhere to store-level temperature screening, where relevant.
Personal Data Protection Act (PDPA) Notice: We will also be collecting personal data of visitors to our properties for the purposes of enabling us to carry out contact tracing and other response measures, in the event of a COVID-19 case. Visitors are informed of the purpose of the collection through signboards placed around our properties and the health and travel declaration form. This is consistent with the advisory of the Personal Data Protection Commission of Singapore. Rest assured that reasonable security arrangements are in place to protect the information against unauthorised disclosure and use. The information will be destroyed once there are no business and legal purposes to keep them.
Please be informed that visitors who meet any of the following three conditions will not be allowed entry into our property:
- Individuals who have been in contact with any person who is (a) a confirmed case of Coronavirus infection or (b) has been issued with MOH's Health Advisory for Persons (e.g. Stay-Home Notice);
- Individuals who have in the past 14 days, returned from any country(s) which MOH has issued Public Health Travel Advisory in response to cases of COVID-19 in the country(s) they have visited (e.g. Mainland China, Republic of Korea, Italy, France, Germany, Spain, Iran, Japan, Switzerland, United Kingdom, ASEAN countries1 and any other countries that may be included from time to time); or
- Individuals who have fever or flu-like symptoms such as cough, runny nose and sore throat.
Visitors and tenants of our business park properties such as Galaxis (pictured) will be required to take their temperature before entering.
To facilitate the temperature screening, access into some of our properties will be restricted to selected entrances.
We seek your cooperation and understanding on this extra precautionary measure which is intended for the health and well-being for all tenants, visitors, guests and employees at our properties in Singapore.
Let’s all practise good personal hygiene, be socially responsible and see a doctor if you are unwell. Please keep up to date with the latest health advisories and guidelines from the Ministry of Health and World Health Organization.
1 ASEAN countries include Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Thailand, Vietnam. Does not apply to land and sea crossings between Singapore and Malaysia.
Support for businesses
25 June 2020 – With Singapore’s safe reopening underway, CapitaLand is proactively leveraging the Group’s digital platforms such as CapitaStar@Work and Capita3Eats, and harnessing tech innovations to help tenants in its business parks and offices adapt to the post-COVID-19 new normal. More details.
15 June 2020 – CapitaLand Mall Trust Management Limited (CMTML), the manager of CapitaLand Mall Trust (CMT), announced today that CMT will be granting rental waivers for June 2020 to the qualifying SME tenants in accordance with the COVID-19 (Temporary Measures) (Amendment) Bill. More details.
8 June 2020 – CapitaLand Limited (CapitaLand) will waive and potentially defer rent for qualifying Small and Medium Enterprise (SME) tenants in accordance with the COVID-19 (Temporary Measures) (Amendment) Bill in Singapore. The timing and payment of the rental rebate and any deferral is dependent on the assessment and eligibility of the Group’s SME tenants by the authorities. More details.
30 April 2020 – CapitaLand Malaysia Mall REIT Management Sdn. Bhd. (CMRM), the manager of CapitaLand Malaysia Mall Trust (CMMT), announced today that CMMT is committing up to RM35.0 million of rental relief to support its shopping mall tenants who provide non-essential services or supplies (Affected Tenants) and are required to close during Malaysia’s Movement Control Order. The support is inclusive of the 14-day rental waiver from 18 to 31 March 2020 provided to Affected Tenants that CMMT announced last month. More details.
6 April 2020 – CapitaLand reaffirms COVID-19 support to ecosystem partners will go beyond the S$100 million committed year to date. More details.
26 March 2020 – In response to the Singapore Government’s enhanced property tax relief, CapitaLand will provide rental rebate of 1.5 months for its shopping mall tenants. This is in addition to the 0.5-month rental rebate for the majority of its tenants announced on 24 February 2020 as well as the release of one-month security deposit to offset rental payments for March 2020. More details.
2 March 2020 – CapitaLand and its sponsored real estate investment trust CapitaLand Malaysia Mall Trust (CMMT) today announced a series of support measures for retail partners across all seven CapitaLand malls in Malaysia. Tenants operating more than 1,800 stores across these malls will benefit from these measures. More details.
24 February 2020 – CapitaLand Mall Trust Management Limited (CMTML), the manager of CapitaLand Mall Trust (CMT), today expressed its support for CapitaLand’s relief package for shopping mall tenants affected by COVID-19. More details.
24 February 2020 – In a show of solidarity and togetherness, CapitaLand has met up with representatives from the Restaurant Association of Singapore and Singapore Retailers Association to reaffirm its commitment to support food services and retail companies to ride through the challenges brought on by COVID-19. The dialogue, which took place on 21 February 2020, was facilitated by Enterprise Singapore. More details.
19 February 2020 – CapitaLand is offering additional support, including rental relief, for its Singapore retail partners affected by COVID-19. These measures will be on top of Budget 2020 measures unveiled yesterday, as well as the S$10 million marketing assistance programme set up by CapitaLand last week. More details.
13 February 2020 – CapitaLand stands ready to support its business partners ride through challenges brought on by the coronavirus disease (COVID-19). As a start, CapitaLand today introduces wide-ranging support measures for its retail partners operating more than 3,500 stores across CapitaLand malls in Singapore. More details.
13 February 2020 – In a push to help more of its shopping mall tenants do business online during China’s nationwide lockdown, CapitaLand is offering attractive onboarding incentives via its CapitaStar platform. More details.
7 February 2020 – In a show of solidarity, CapitaLand announced rental rebates for the Group’s shopping mall tenants in China affected by the novel coronavirus. More details.
Support for our communities
Since the start of COVID-19, CapitaLand, through its philanthropic arm CapitaLand Hope Foundation (CHF), has swiftly supported healthcare workers, community care staff and vulnerable communities impacted by COVID-19. As of 23 April 2020, CapitaLand, CHF and the Group’s staff have pledged close to S$6 million globally to support the immediate needs of communities affected by COVID-19. The Group focuses on needs such as healthcare, food security and social assistance.
To support China’s COVID-19 relief efforts, CapitaLand through CHF set up a RMB10 million (about S$2 million1) healthcare fund on 27 January 2020. The first phase of the fund was disbursed to support immediate intervention such as the procurement of critical medical supplies for hospitals.
Within two weeks of setting up the healthcare fund, the medical supplies were quickly dispatched to hospitals in Wuhan and subsequently across China.
To date, 60,000 surgical masks, 375,000 pairs of medical gloves, 12,600 medical protective clothing, 500 barrels of disinfectant, 52 ventilators, five negative pressure ambulances, among other medical supplies have been dispatched to over 15 hospitals in Hubei, Chongqing and Guangzhou. Post-emergency, the fund which has since doubled to RMB20 million, will now support nationwide healthcare and rehabilitation efforts in China.
In Singapore, about S$1.9 million has been pledged to support healthcare workers, vulnerable elderly, underprivileged children and community care staff impacted by COVID-19.
- From 15 June to 15 July 2020, CapitaLand is rallying its office and business parks tenants to raise S$20,000 for its ‘Gifts of Joy – The Essentials Edition’ initiative, to support 388 children and youth with special needs from Rainbow Centre and their families impacted by COVID-19. CHF will match dollar for dollar. Proceeds will go to Rainbow Centre, a beneficiary under Community Chest, to purchase grocery vouchers for the children and youth with special needs. Inaugurated in 2013, ‘Gifts of Joy’ is a community outreach programme by CapitaLand Commercial Trust (CCT) for CapitaLand’s office tenants to give back to the community. CCT has been supporting Rainbow Centre for the last three years. This year, CapitaLand has reached out to its business park tenants to join this initiative.
- On 23 April 2020, S$1 million was pledged to provide the silver generation with meals and essentials including daily necessities, smart communication devices and personal protection equipment.
S$700,000 emergency and preparedness funds to keep the vulnerable elderly safe
CHF partnered with the Community Foundation of Singapore’s Sayang Sayang Fund to contribute S$700,000 to Agency for Integrated Care. The ‘CapitaLand #LoveOurSeniors’ initiative will go towards emergency support for community care providers such as personal protection equipment, disinfection of the premises if there is a confirmed case of COVID-19, as well as support for affected staff, elderly and their family members. The contribution will also go towards a preparedness fund to keep the vulnerable elderly engaged and safe in the community as well as appreciate the hard work and dedication of community care staff during this challenging time.
As part of ‘CapitaLand #LoveOurSeniors’ initiative, CapitaLand is partnering with Alzheimer’s Disease Association to keep the elderly with dementia engaged and active at home. To do so, CapitaLand staff volunteers will conduct twice weekly virtual exercises and singing sessions with the elderly from 24 June to 31 July 2020.
Meals for elderly residents at AWWA Senior Community Home and Apex Harmony Lodge (AHL)
To support the immediate needs of the elderly and community care staff following the circuit breaker measures, CHF has since 6 April 2020, delivered more than 2,250 meals to AWWA Senior Community Home and Apex Harmony Lodge (AHL), a purpose-built lodge for people with dementia. AWWA and AHL will be receiving meal support for seven months (April to October 2020).
‘CapitaLand #MealOnMe’ initiative to provide more than 38,000 meals and 6,000 food bundles to the elderly and underprivileged children
CHF embarked on a ‘CapitaLand #MealOnMe’ initiative with food charity The Food Bank Singapore and CapitaLand malls’ F&B tenants to provide more than 38,000 meals and 6,000 food bundles containing canned protein, snacks and drinks, to the elderly and other vulnerable groups, including children from low-income families as well as community care staff. As part of the initiative, CapitaLand also rallied CapitaStar members to donate 5,000 STAR$® towards a meal, with 1:1 matching by CHF. Within the first week, 5,000 contributions were made, providing over 8,000 meals for the vulnerable elderly, children from low-income families and community care staff.
As of 31 May 2020, ‘CapitaLand #MealOnMe’ initiative has distributed 30,000 meals to 800 elderly and 200 underprivileged children. 2,000 food bundles have also been distributed to 2,000 elderly.
From 24 April to 31 May 2020, more than 150 CapitaLand staff and their family members delivered meals to the elderly and underprivileged children in the community.
Rice and necessities for AHL to help them cope with operating in split zones
To help AHL cope with operating split zones as safe distancing measures are put in place to protect the elderly, CHF donated three refrigerators for community care staff to separate storage of food; 14 air coolers and 31 air purifiers to provide better ventilation and for the residents’ comfort; 20 smart tablets for the residents to communicate with their family and friends; and 51 sets of cognitive stimulation kits to stimulate the brains of the elderly and help them reminisce.
CHF also provided AHL with 560 packs of 5kg Fragrance 43°N Jilin rice, a product by CapitaLand’s Sino-Singapore Jilin Food Zone.
- In March 2020, CapitaLand extended support to children of National Trade Union Congress union workers impacted by COVID-19 through CapitaLand-U Care Resilience and Enablement (CAP+Ure) Fund. The S$500,000 fund that was rolled out end 2019 will provide for the children’s nutritional and educational needs.
- CapitaLand also supported Temasek Foundation’s Stay Prepared initiative by rallying staff volunteers to distribute free hand sanitiser to the Singapore community at 16 participating CapitaLand malls. Staff volunteers put in about 6,000 hours towards the initiative.
- On 13 February 2020, CapitaLand was the first corporation to donate S$300,000 towards The Courage Fund to support healthcare workers and individuals affected by COVID-19.
On 16 September 2020, CHF pledged S$200,000 to President’s Challenge 2020 as it rallies the community to make 8,000 mask pouches under #CareKitWithLove to support children and youth with special needs as well as frontline staff from special education schools amid COVID-19. Volunteers who have sewing skills and a sewing machine at home can register for a kit which includes materials for making 50 mask pouches and a QR code that links to an e-guide and video tutorial. The kit can be collected from Metta Welfare Association or the Click + Collect service at Basement 2 of CapitaLand’s Funan, from now till 15 October 2020. The completed mask pouches can be deposited at Metta Welfare Association or Funan’s Concierge by 29 October 2020. Volunteers without a sewing machine can book a slot to make mask pouches at BERNINA (Singapore), a Swiss sewing concept store at Funan, or at Metta Welfare Association. Interested volunteers can register at: www.capitaland.com/carekitwithlove
In June 2020, CapitaLand partnered with Yellow Ribbon Singapore to make over 1,400 mask pouches for children with special needs from Rainbow Centre Singapore
On 20 April 2020, CapitaLand's lodging unit, The Ascott Limited (Ascott) announced that it has leveraged its lodging expertise and resources to provide a safe haven for its guests worldwide, while extending its support to local government agencies and philanthropic organisations in the fight against COVID-19.
- Ascott provided a home away from home for healthcare workers, returning nationals, guests who are affected by border closures or city lockdowns, migrant workers and others who have been stranded due to COVID-19.
- On 20 April 2020, Ascott and CHF also responded swiftly to provide complimentary accommodation for care staff of Lee Ah Mooi Old Age Home who were displaced from their homes by their landlords amidst the COVID-19 situation.
- Ascott also launched the #StayHomeWithAscott campaign to rally the global community to curb the spread of COVID-19 by staying home. Ascott called on the global community to share photos or videos of their culinary adventures or creations in their home kitchens through Instagram. With every Instagram post shared with the hashtag #StayHomeWithAscott, CHF will donate US$10 to Save the Children’s global food security and assistance programmes to benefit 12,000 underprivileged children affected by the pandemic. A total of US$200,000 (about S$283,0002) was donated through the campaign. Please visit this link for more information about Ascott’s community initiatives in various countries across the world.
- Please click here for a video on how CapitaLand is part of an inter-agency team caring for our migrant workers. Working with the Singapore government, CapitaLand is involved in setting up and managing the tentage facility at Tanjong Pagar Terminal which can house up to 3,500 migrant workers. Ascott is also helping to run the floating accommodations, which can house up to 1,700 migrant workers.
To Our Unsung City-makers – We are in this together
INR 5.7 million (about S$108,0003) was donated to support local communities affected by COVID-19 in India. Since 4 April 2020, 100,000 surgical masks have been dispatched to a relief hospital set up by Gadag Institute of Medical Sciences through the Ministry of Health in the state of Karnataka. Another 9,000 N95 masks and 1,000 personal protective equipment were delivered to Tamil Nadu Medical Services Corporation through the Tamil Nadu Industrial Development Corporation in Chennai. Donations were also made to the Maharashtra Chief Minister’s Relief Fund to provide financial assistance to daily-wage workers affected by COVID-19 in the state.
On 3 June 2020, CapitaLand supported Johor’s frontline healthcare workers with a donation of 100,000 KN95 masks and five tonnes of hand sanitisers. Led by Singapore Economic Development Board, this was a joint contribution with 18 other companies, most of which have operations in Johor.
In May 2020, about MYR 212,000 (about S$70,0004) worth of surgical masks, hand sanitisers and groceries were distributed in Klang Valley, Kuantan, Penang and Johor, to about 4,000 beneficiaries across 80 orphanages as well as 300 needy families and their children impacted by the movement control order in Malaysia.
On 22 May 2020, CapitaLand, through CHF, and The Ascott Limited teamed up with the Vietnam Red Cross Society to donate COVID-19 care kits to more than 1,400 students at four CapitaLand Hope Primary Schools and Kindergartens in Vietnam. Each care kit contains antimicrobial fabric masks, liquid hand soap, hand sanitiser and a packet of milk.
On 7 April 2020, US$1 million (about S$1.4 million2) worth of COVID-19 test kits were donated to the Vietnam Fatherland Front Central Committee (VFFCC), a government agency that oversees the country’s social programmes, and the Vietnam Ministry of Health. The kits can perform 40,000 tests in total. The test kits will be delivered to testing centres across Hanoi and Ho Chi Minh City, as well as to the National Pediatric Hospital in Hanoi. The test kits are researched and developed by Institute of Biotechnology under the Vietnam Academy of Science and Technology, and produced by the Military Preventive Medicine Institute in Vietnam.
Click here for more information about our support for the communities impacted by COVID-19.
1 Based on an exchange rate of RMB1 to S$0.202.
2 Based on an exchange rate of US$1 to S$1.415.
3 Based on an exchange rate of INR 1 to S$0.019.
4 Based on an exchange rate of MYR 1 to S$0.331.