RAFFLES STAR SERVICE

As a token of appreciation to staff for your effort and good performance, top performing stores and selected individuals will be rewarded (on a quarterly basis) through Raffles City's Staff Appreciation Programme.

Let's keep up in provding a good retail experience at Raffles City!


Applicable to brand stores on Level 1 & 2, excluding F&B stores.

TOP 3 IN STORE SALES

WIN $1,000 eCapitaVoucher per store team

TOP 3 IN STORE SALES FROM
RAFFLES PRESTIGE MEMBERS

WIN $1,000 eCapitaVoucher per store team


Applicable to all brand stores.

BEST 10 COMPLIMENTS

$100 eCapitaVoucher will be awarded to top 3 individuals with the best compliments. 
$50 eCapitaVoucher will be awarded to subsequent 7 individuals. 

Encourage your shoppers to drop you a compliment via the following channels, 

1. Tag us on Instagram @RafflesCitySG & #RafflesStarService

2. Submit a digital feedback via Concierge, Level 1 or here.

3. E-mail their compliment to marcom.rcs@capitaland.com


Raffles Star Service Gallery

Testimonials from Raffles City Shoppers

I'm writing to express my compliments for the exceptional service provided by Xue Lee at Acqua di Parma Raffles City. Her attentive service and thoughtfulness made my experience at the shop a wonderful one.  

- Customer

 

The beauty advisor, Abbey from Chanel was very friendly and helping in sharing information about the products and letting me try on the products. There was no pressure on me to buy the products and was very welcoming if I had more questions or wanted to try other products. She gave me some samples to take home to try while explaining the samples product benefits. Thank you for the lovely experience, I've enjoyed my time at the Raffles City Store greatly. 

- Customer

 

King from Fresh was friendly to come up to me to introduce the various sets on offer for 11.11 when I was browsing. He patiently shared the various sets difference so I can make my decision well. In addition, he went the extra mile to offer his contact in case I like to take advantage of the special offer on that specific weekend and will reserve the stock for me based on trust. Lovely gesture made!  

- Customer

 

Lawrence from Eu Yan Sang was very helpful when I went to enquire about some products. He explained the benefits and functions of the ingredients in the products that I was looking at, and have also recommended alternatives for my comparisons before making the decision. He is patient and made my shopping experience a pleasant one. 

- Customer

 

Foong is extremely patient, detail oriented, and no request is too much for her. She provided my sister and I really good service at Gin Lee and we look forward to coming in again because of her service.

- Customer

 

Andrew is a meticulous and affable manager at Guerlain Raffles City. He value added my experience in the store with his depth of expertise and knowledge of the stories behind the rich history of the brand. He was able to illustrate stories with his explanation of their exclusive perfumerie, recommending a perfume for me that was suited to my personality, profile and preferences. He listens attentively to my requests and provides considerate suggestions. It's rare to find a gem of a sales representative like Andrew. I'm glad to have stepped into the Guerlain store today. Would look forward to my next shopping experience with him and his team.

- Customer

 

Kimmy from Uchino was super helpful with the items that suit my lifestyle as a soon-to-be mother. She was very patient with recommending and letting me try on different items. She has also advised me on how to maximize my savings with my purchases. 

- Customer

 

My friends and I were served by Angela and April from Venchi who are very friendly and patience. They gave us their recommendations and allow us to test the flavours that we weren't sure of. They gave us time to made our decision and prepared the ice creams for us. We enjoyed the ice cream very much and will definitely come back for more. Thank you Angela and April for the recommendations. Keep up the good service.

- Customer