Our Concierge counter operates from 10am to 10pm daily.
Last queue number will be issued at 9.45pm.
Other services include:
- Complimentary loan of wheelchair
- Report of lost and found items
Get a digital queue number at https://getq.capitaland.com for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.
How do I get a digital queue number?
In line with our digitalization and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.
eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 2,800 stores across 23 CapitaLand malls and workspace properties islandwide!
*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.
Acceptance of CapitaVoucher / eCapitaVoucher
Acceptance of physical CapitaVoucher(s) at participating retailers will not be available starting 1 July 2023. eCapitaVoucher(s) will continue to be accepted across participating retailers.
Shoppers who are unable to utilize their physical CapitaVoucher(s) will be given the option of converting their physical CapitaVoucher(s) to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls.
Shoppers are encouraged to utilize their physical CapitaVoucher(s) before 1 July 2023 at participating stores across CapitaLand malls.
Carpark ChargesMidnight to before 6pm
$1.60 for first hour
$0.55 for every subsequent 15 minutes
6pm to 1159pm
$3.25 per entry
Grace period: 10 minutes.
Motorcycle Parking Charges
$1.30 per entry
Grace period: 25 minutes.
Prices indicated above are inclusive of prevailing GST
Family ServicesKids Shower Room
Located at Level 4.Nursing Room
Baby nursing rooms are located at Basement 1 and Level 4.Playgrounds
Westgate Wonderland is located at Level 4. It is designed for children aged 2-12 years old and it is free-of-charge.
Westgate Wonderland is the largest thematic outdoor playground in a mall, offering numerous features to stretch the imagination of every child. With a 10-metre tall tree house, enormous watering can, giant insects in beautiful detail, lily pads and flowers, discover the fun that is larger-than-life because at this wonderland, it's Playtime All The Time!
*Please note Westgate Wonderland wet play area is currently closed. We apologize for any inconvenience caused.
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