Customer Service

Our Concierge counter operates from 11am to 9pm daily (with effect from 1 Oct 2020).
Last queue number will be issued at 9pm. 

Extension of expiry for physical vouchers expiring between 1 April and 31 August 2020 can be requested from 19 June 2020. Extension requests before the voucher expiry dates are strictly not allowed. Sale and redemption of CapitaVouchers will commence from 1 July 2020. For more information regarding CapitaVoucher and eCapitaVoucher, visit

Sale of CapitaVouchers and redemption of STAR$® to physical CapitaVouchers will not be available at participating CapitaLand malls from 1 January 2021. View full list of dates

Other services include:
- Complimentary loan of power banks
- Complimentary loan of wheelchair 
- Report of lost and found items

Get a digital queue number at for the customer service you require conveniently from your mobile device before reaching the mall. You can also check the live queue status as you continue shopping while waiting for your turn. Save time with our digital queue customer service system.

How do I get a digital queue number?

Carpark Charges

Midnight to before 6pm 
$1.30 per hour for first hour 
$0.50 for every subsequent 15 minutes 

6pm to 1159pm 
$2.50 per entry 

Grace period: 10 minutes for all vehicles (from 1 October 2020)

Motorcycle Parking Charges 
$1.30 per entry.
Grace period: 25 minutes for motorcycles (from 28 March 2020 till further notice) 

All rates are inclusive of GST.

Family Services

Kids Shower Room

Located at Level 4.

Nursing Room

Baby nursing rooms are located at Basement 1 and Level 4.

Playgrounds (Currently Closed)

Westgate Wonderland is located at Level 4. It is designed for children aged 2-12 years old and it is free-of-charge.

Westgate Wonderland is the largest thematic outdoor playground in a mall, offering numerous features to stretch the imagination of every child. With a 10-metre tall tree house, enormous watering can, giant insects in beautiful detail, lily pads and flowers, discover the fun that is larger-than-life because at this wonderland, it's Playtime All The Time!

*Please note Westgate Wonderland is currently closed. We apologize for any inconvenience caused. 

Free Wifi

Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing. 

Terms and conditions apply.