Customer Service

Our Customer Service Counter will be closed with effect from 1 March 2024.
Need assistance? Here are some ways to reach us!

Check our website for more information
Click here to discover events, mall information, rewards plus best deals at Westgate or refer to our digital directories located from B2 to L4 for more information.

Contact our Call Centre at 6631 9931
Still can't find the answers you are looking for? Speak to our customer service team from 10am - 6pm daily.

For lost & found and emergency assistance, please call 6908 3733*.
*Calls will be screened to serve you better.

About CapitaVoucher

In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App.

eCapitaVoucher is the digital version of CapitaVoucher which enables customers to seamlessly buy, gift, and pay with eCapitaVoucher on the CapitaStar App. Use eCapitaVoucher(s) across 3,200 stores across 28 properties! 

*Denomination acceptance of eCapitaVoucher varies amongst the stores. Please check with the stores upon paying with eCapitaVoucher.

Carpark Charges

Midnight to before 6pm 
$1.60 for first hour 
$0.55 for every subsequent 15 minutes 

6pm to 1159pm 
$3.25 per entry 

Grace period: 10 minutes.

Motorcycle Parking Charges 
$1.30 per entry
Grace period: 25 minutes.

Prices indicated above are inclusive of prevailing GST

Family Services

Kids Shower Room

Located at Level 4.

Nursing Room

Baby nursing rooms are located at Basement 1 and Level 4.


Westgate Wonderland is located at Level 4. It is designed for children aged 2-12 years old and it is free-of-charge.

Westgate Wonderland is the largest thematic outdoor playground in a mall, offering numerous features to stretch the imagination of every child. With a 10-metre tall tree house, enormous watering can, giant insects in beautiful detail, lily pads and flowers, discover the fun that is larger-than-life because at this wonderland, it's Playtime All The Time!

*Please note Westgate Wonderland wet play area is currently closed. We apologize for any inconvenience caused. 

Free Wifi

Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing.

Terms and conditions apply.