Current location site: Singapore

Fact: The DCS is programmed to wait for the last identified user to arrive at the designated lift, for when there is more than one user. The lift doors will automatically close after this timing has lapsed.

Fact: The DCS calculates the most efficient route based on the destinations and number of passengers. This allocation reduces overall waiting time for this group of passengers and minimises overcrowding at L36/37 lobbies. The remaining lifts would have been similarly assigned to transport other passengers.

Fact: Assigned lifts flashing on the display indicate that the lifts have arrived. Users may walk at their normal pace to reach their lift.

Fact: This could be due to one or a combination of the following:

a.     User(s) may have paused their journey to speak with others or detoured elsewhere (e.g. the café) instead of boarding their assigned lift.

b.     User(s) may have opted to use the stairs instead.

c.     User(s) may have gone to another floor which their company also occupies (multi-floor tenant).

d.     User(s) may have missed their initially assigned lift or were reluctant to walk on to it.

Fact: When groups travel together, only one person would usually call for the lift. This translates to a single passenger request. We therefore encourage remaining users to call for the lift as well, to allow the DCS to more accurately determine how many lifts to assign to that floor. However, we caution passengers from “over-pressing” as it may cause more than enough lifts to answer the call, thus resulting in ghost calls.

Fact: User(s) may have entered a transfer lift that was not assigned to L1/2. We therefore encourage users to look for a “1” or “2” on the Destination Indicator on the side panel before boarding the transfer lift. If no number is shown, please call for a lift using the destination operating panels outside the lifts.

Fact: Users assigned to a default floor do not need to do so. Your access on L1/2 would have automatically called for a lift on L36/37 bound for your designated floor. Please check with your office administrator if this arrangement is available for you.

Destination Control System (DCS), with Forward Calling* is designed to improve lift efficiency and enhance your user experience.

Unlike conventional lifts, DCS calculates the most efficient route to get to your destination, taking into account your desired destination and the number of waiting passengers. The system automatically assigns passengers to a lift, reducing travel time and the number of intervals, resulting in faster access to your office. 

In addition, DCS offers a comfortable and seamless experience for users accessing the mid and high rise zones, with its forward call technology. 

The system plans the entire journey from the time they access the turnstile, thus reducing waiting and travelling time.

*For mid rise and high rise zones

Use the Destination Operating Panel (DOP) located in the main lobby and either rescan your face using the facial recognition system, scan the QR code or tap your card. Then, the system will assign a lift to take you to your desired floor.

Use the Destination Operating Panel (DOP) located at L1/L2 and select L36/L37 without needing to scan or tap your card to call an assigned transfer lift. Once you arrive at L36 / L37, go to the DOP and either scan your face, the QR code or tap your card. Then, the system will assign a lift to take you to your desired floor.

If you enter the other transfer lift and it departs before your originally assigned one, you may arrive at L36/L37 earlier than expected and your assigned passenger lift may not be there yet. In this case, you will need to wait for the TV screen to display your assigned passenger lift before proceeding.

However, if you enter the other transfer lift and it departs after your originally assigned one, you will miss your assigned passenger lift and it will not be at L36/L37 when you arrive. In this situation, you can go to the DOP located at the passenger lift lobby, and scan your face, the QR code or tap your card again to select your desired floor and get a new assigned lift.

If you are working in the low rise zone, there is no need to tap your card when you want to exit the building. Simply select "L1 Lobby" on the terminal and a lift will be assigned to you.

If you are working in the mid/high rise zone, there is also no need to tap your card when you want to exit the building. Simply select L1 Lobby/L2 Lobby on the terminal to call a lift to take you to the transfer floor (L36/L37). The system will forward call a transfer lift for you when you arrive at L36/L37. Proceed to take the transfer lift down to L1/L2.

If you are working in the low rise zone, you can go to the Destination Operating Panel located after the turnstile access at L1 to scan your face, the QR code or tap your card. Then, select the floor you wish to access, and a lift will be assigned to take you to that floor.

If you are working in the mid/high rise zone, you can do the same at the passenger lift lobbies located only at L36 or L37. 

Facial Recognition capabilities are only available at the DOPs located in the main lobbies - L1 for tenants working in the low rise zone and L36 & L37 for tenants working in the mid and high rise zone.

However, you can use your access card at DOPs on every floor, which are marked out in the red boxes appended.

If you have entered a lift by mistake and/or without an assignment, the appropriate action to take depends on your access method.

If you have card access, you can simply tap your card at the terminals located at the lift lobby on every floor to select your desired floor. Once you do so, a lift will be assigned to take you to the floor you have chosen.

However, if you only have facial recognition access, you will need to return to one of our main lobbies to select your floor.

Each lift may have been assigned a different travel direction before you placed the call. Additionally, the lift management system considers the distance that you need to travel to reach the assigned lift, and it may assign a closer lift to ensure that you reach your destination within the opening time.

You may report to the concierge at Level 1 and seek assistance.

It is very rare for the calls to be cancelled.

Should this happen,

• For tenants with card access, simply tap your card at the terminals located at the lift lobby to select your desired floor and a lift will be assigned to you.
• For tenants with facial recognition access, return to one of our main lobbies to select your floor.

No, this is not possible as the DOP only allows each user to be assigned once.

The system is designed to prevent any manipulation or abuse of the lift assignment process, so users should refrain from attempting to make multiple calls simultaneously.

To change your default floor, please contact your office manager.

No, the process for issuing QR codes to visitors will remain the same, and the codes will still be issued via the CapitaStar@Work app.

However, tenants will need to input the default floor for their visitors so that their journey to the designated floor can be made seamless. This will ensure that the visitors are assigned to the correct lift and can reach the designated floor without any issues.