Current location site: Singapore

Facial recognition identifies an individual’s face through technology. The technology maps an individual’s facial features digitally and stores the data as encrypted facial metadata generated by a one-way proprietary algorithm.

Each time an individual approaches the facial recognition camera at the turnstile, the camera will match the facial features of an individual against the encrypted facial metadata obtained during enrolment. Upon authentication, the individual will have access into the building. The individual will be authenticated using the same method for exit.

The Quick Response (QR) Code access works by scanning the dynamic QR Code generated through the CapitaStar@Work mobile application at the turnstile QR Code reader. The QR Code is encrypted by a proprietary algorithm, which will be used to identify the individual to allow building access.

Facial recognition technology at the turnstiles aims to provide faster, more secured and convenient building access.

(a) Faster – It speeds up access as no physical interaction (with the turnstiles) is needed.

(b) More secured – Unlike access cards which risk being misplaced or misused by someone else, your unique facial metadata cannot be replicated. This will further enhance the safety and security of the building, especially in situations of heightened security. 

(c) Convenient – This handsfree method allows you to access the turnstile even when your hands are full and eliminates the frustration of forgetting your access card.

The system will be ready for enrolment on 11 November 2024. We are currently working with your respective office managers on the enrolment process. You may check with your office managers or email us at custsvc-cg@capitaland.com. 

The system is ready for enrolment. We are currently working with your respective office managers on the enrolment process. You may check with your office managers or email us at custsvc-cg@capitaland.com.

Your personal data, including facial metadata, will only be used to identify you at the point of access at your building, ensuring your safety and security in our premises, and as a means for us to contact you in the case of an emergency.

Your personal data (e.g. name, transaction records), may be shared with authorities only for official and investigation purposes when required (e.g. contact tracing). Your facial metadata will not be shared.

No, we are not able to identify the individual as the photo of the individual will not be stored and cannot be reconstructed from the encrypted facial metadata. The photo taken during enrolment will be converted into facial metadata, generated by a one-way proprietary algorithm.

No. Facial recognition is only used for access control purposes and not for surveillance. 

We will retain your facial metadata at the point of enrolment for the purposes it has been collected for as long as you are working at and requiring access into the building, subjected to applicable laws, regulations and guidelines.

Your facial metadata will be deleted from our database, subjected to applicable laws, regulations and guidelines, and your building access will be disabled upon notification by your office manager.

The facial recognition system is located within CapitaLand IT's secured network without connection to the Internet and is governed by firewalls and tight security rules and policy. All sensitive data are encrypted at rest and in transit. On a periodic basis, regular audits and vulnerability assessment and penetration tests are conducted on the system. 

There is little to no implication to the individual as the facial metadata is meaningless as it is not decipherable, cannot be traced back to the individual by a photo reconstruction and cannot be used to access any other devices.

In the event of a data breach, CapitaLand's IT security incident management process will be activated. The Tenant Service Centre will notify your office managers of the incident and provide periodic updates.

The alternative method of accessing the turnstile will be through a dynamic Quick Response (QR) Code via the CapitaStar@Work mobile application. This feature is ready for use.

Visitors will not be required to enrol for facial recognition access. For the convenience of your guests, you can invite them in advance via the CapitaStar@Work mobile application. Invited guests will receive a QR Code sent to them either via SMS or email. Upon their arrival, your guests can proceed directly to the turnstiles to scan their QR Code at the facial recognition tablets. This feature will commence on 15 November 2024.

For more information on the CapitaStar@Work mobile app, please refer to this information here: https://www.capitaland.com/sg/en/lease/engagement/CSW.html.

Yes, you can do so for now. 

We will collect your name and email address. During enrolment, we will take your photo and it will be encrypted and converted into a facial metadata which will be stored within CapitaLand’s secured and closed network in CapitaGreen. Your photo will not be stored in the system,

Protection of your personal data is important to us. All personal data collected will be processed in accordance with the CapitaLand Group’s Data Protection Policy.

For more information, please refer CapitaLand Privacy Policy here: www.capitaland.com/en/legal-notices/privacy-policy.html. 

All data, including personal data and face metadata, are encrypted, and stored within a secured CapitaLand network. 

Yes, please ensure the photograph submitted is:

(a) recently taken;

(b) taken from the front, with a full view of the user's face, positioned at the center of the photo and occupies 75% of the photo;

(c) with neutral facial expressions and with hair away from eyes; and

(d) in line with the general format for passport photos.

Click here for more information.

For more information on facial recognition enrolment via submission of photographs, please contact your office manager or our Tenant Relations Specialist by emailing custsvc-cg@capitaland.com.

You can update your personal data via your office manager or through our Tenant Relations Specialist by emailing to custsvc-cg@capitaland.com.

You can withdraw your consent for facial recognition via your office manager or through our Tenant Relations Specialist by emailing to custsvc-cg@capitaland.com. You will be notified of the successful withdrawal of your consent via email, and your building access via facial recognition will be disabled.

We will remove your personal data, including your facial metadata, from our database.

For more information on data protection, please refer to CapitaLand Group’s Personal Data Protection Policy at https://www.capitaland.com/en/legal-notices/privacy-policy.html