FREQUENTLY ASKED QUESTIONS
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MALL INFORMATION
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1. Where can I loan accessibility / community shared items?
The health of our shoppers is of utmost importance to us. Due to the ever changing Covid situation, we have ceased the loaning of community shared items such as strollers, prams, battery packs and wheelchairs to better protect you. We apologise for the inconvenience caused.
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2. Which store / event is at your atrium now?
Please visit our website at https://www.capitaland.com/sg/malls/tampinesmall/en/events.html for more information on our current atrium activities. You can also visit our digital directories located within the mall at Level 1 to Level 3 to find out more.
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3. What are the current promotions / deals?
You may check out this link for the full list of Tampines Mall Deals: https://www.capitaland.com/sg/malls/tampinesmall/en/deals.html
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4. How do I get to Tampines Mall?
Please visit our website at https://www.capitaland.com/sg/malls/tampinesmall/en/concierge/getting-here.html to find out how to get to Tampines Mall and the various transport options.
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5. How many carpark lots available?
Please visit our website at https://www.capitaland.com/sg/malls/tampinesmall/en.html
The available car park lots are displayed on top of the website pages. Please note that this information is not in real-time.
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6. What are the carpark charges?
Please visit our website at https://www.capitaland.com/sg/malls/tampinesmall/en/concierge/amenities.html for a list of our car park charges. You can also visit our digital directories located within the mall at Level 1 to Level 3 to find out more.
Cars
Mon - Fri including Eve of PH
12.00am to 5.59pm
First Hour: $1.35
Subsequent 15 Mins: $0.45
Grace period: 10 minutes
6.00pm to 11.59pm
Per Entry: $2.65
Grace period: 10 minutes
Sat, Sun & PH
3.00am to 5.59pm
First Hour: $2.65
Subsequent 15 Mins: $0.45
Grace period: 10 minutes
6.00pm to 11.59pm
Per Entry: $2.65
Grace period: 10 minutes
12.00am to 2.59am
Subsequent 15 Mins: $0.45
Motorcycles
Mon - Sun & PH
All day (12.00am to 11.59pm)
Per Entry : $1.30
Grace period: 15 minutes
Prices indicated above are inclusive of prevailing GST.
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7. What is the wifi password?
Please connect to CAPITALAND FREE WIFI on your device to enjoy free wireless internet surfing. The password is freewifi (case-sensitive). Click Here for Terms and Conditions: https://www.capitaland.com/content/dam/capitaland-media-library/retail/Singapore/Singapore/WiFi_Terms_Of_Use.pdf
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8. What are your opening hours?
Tampines Mall operating hours are from 10am to 10pm. As each of the stores have different operating hours, please contact the individual stores to enquire to avoid disappointment.
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9. Where can I locate the security officers for emergency assistance?
For emergency assistance, please call us at tel: 6788 9517. Please note that calls will be screened to serve you better.
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10. Where is the Fire Command Centre (FCC) / Guardhouse?
Our Fire Command Centre is located at Level 1, near Lift Lobby B beside Pandora (#01-15A). Please note that the Fire Command Centre is not accessible to the general public and is for official use only.
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11. Where is the Customer Service Counter / Concierge?
Our Customer Service Counter / Concierge is located at Level 2.
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12. How can I buy CapitaVouchers or eCapitaVouchers?
In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App. Please visit our website at https://www.capitastar.com/sg/en/capitavoucher/about-ecapitavoucher to find out more.
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13. Where is the Cashcard Top Up machine located?
The CashCard Top Up machines are located at B2 & B3 Lift Lobby B.
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14. Where is the electric car charging bay?
The electric car charging bay is located at Basement 2 Carpark Lots 151, 152, 158 & 159.
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15. Where is the nearest MRT / BUS Interchange?
Please visit our website at https://www.capitaland.com/sg/malls/tampinesmall/en/concierge/getting-here.html to find out more.
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16. Where is the taxi stand / drop off point?
Our Taxi Stand and Drop Off Point are located along Tampines Ave 4, near PAZZION (#01-01) and Poh Heng (#01-03/04).
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17. Where are the Electronic Bin / Recycle Bin / Recycle Bottle located?
Our recycling bins are located at our Level 1 Lift Lobby A & B, Basement 2 and 3 Lift Lobby B.
Electronic Bin is located infront Havaianas (#02-19)
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18. Where are your Automated Teller Machines / ATM ?
The nearest ATM machines are at:
1. OCBC / UOB - beside escalator in front of Innisfree (#01-35/36/37)
2. POSB - near UNITY in NTUC FairPrice (#B1-12)
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19. Where is the AXS / SAM machine located?
The nearest AXS Machine is in front of Giordano (#02-04/05).
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20. Where can I locate a charging point?
Our mall does not provide any charging points/handphone/USB.
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21. Where is the nursing room located?
Our nursing room is located at Level 2, near our Lift Lobby A.
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22. Where is the money changer located?
Our Money Changer is located at Level 4, Chandra Exchange (#04-26).
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23. Where are the betting booths (4D / Toto) located?
The betting booth is located at Basement 1 inside NTUC Fairprice (#B1-12).
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1. Where can I loan accessibility / community shared items?
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RENTAL ENQUIRIES
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panels
Thank you for your interest in Tampines Mall. Please visit our website at https://www.capitaland.com/sg/malls/tampinesmall/en/contact-us.html, choose Ad Panel/Atrium Space/Pushcart under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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2. Where can I enquire about renting a shop / Shop Rentals?
Thank you for your interest in Tampines Mall. Please visit our website at https://www.capitaland.com/sg/malls/Tampinesmall/en/contact-us.html, choose Shop Space under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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1. Where can I enquire more on space / temporary rentals? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panels
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FEEDBACK
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1. Where can I compliment a staff or tenant?
Please visit our website at https://www.capitaland.com/sg/malls/tampinesmall/en/contact-us.html, choose Compliment under Enquiry Type to leave us a compliment. Thank you!
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2. Where can I lodge a complaint?
Please visit our website at https://www.capitaland.com/sg/malls/tampinesmall/en/contact-us.html, choose Feedback under Enquiry Type to leave us a feedback. Thank you.
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1. Where can I compliment a staff or tenant?
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EMERGENCY
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1. I have an emergency, who or where can I seek help?
For emergency assistance, please call us at tel: 6788 9517. Please note that calls will be screened to serve you better.
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1. I have an emergency, who or where can I seek help?