Strategically located in Jurong Gateway, Singapore's upcoming second Central Business District, Westgate is a premier family and lifestyle mall in the west of Singapore.

The mall enjoys direct connectivity to both the Jurong East MRT interchange station and bus interchange, and amenities such as the Ng Teng Fong General Hospital.

It offers a city lifestyle shopping experience with many popular brands. In addition, the mall offers a holistic shopping experience with unique features such as The Courtyard, which is naturally ventilated and offers alfresco dining options. Westgate and IMM together creates a '2-in-1' mega mall that brings lifestyle, value and entertainment experiences to our shoppers.

Getting Here
Mall Accessibility Update
Our mall remains open with limited access.

For shoppers with wheelchair or baby stroller entering our mall from the car park, kindly use our Basement 2 Lift Lobby A entrance. If the parking lots at Basement 2 are fully occupied, kindly drop off these passengers at Basement 2 Lift Lobby A before parking at Basement 3.

The mall is accessible via:

Entrances 
Level 1: Entrances near Sulwhasoo / ECCO. 
Level 2: Entrances access to Ng Teng Fong General Hospital / near Miniso. 
Basement 2 / Basement 3: Carpark Lift Lobby A. 
Basement 2: Gourmet Paradise.

Lift Lobby 
Lift Lobby A serves all levels except Basement 3. 
Lift Lobby B serves all levels except Basement 1 & Basement 3.
Train
Jurong East, North-South Line (NS1), East-West Line (EW24)
Bus
51, 52, 66, 78, 79, 97, 97e, 98, 98M, 105, 143, 143M, 160, 183, 197, 333, 334, 335, 506, 870
Car
From PIE, Nearest exit: Exit 30, Drop-off point and carpark entrance is along Boon Lay Way.
available - at
Amenities
Need assistance? Here are some ways to reach us!

Check out happenings, deals and more
Discover events, mall information, rewards and best deals at CapitaLand malls! Kickstart your adventure by downloading the CapitaStar App.

Chat with us online
Chat with Casey, our digital assistant, by launching the chat located at the bottom right corner of this page. Alternatively, you may also send us an email at retail@capitaland.com and we will be in touch with you shortly.

Contact our Call Centre at 6631 9931*
Still can't find the answers you are looking for? Speak to our customer service team from 10am - 6pm daily.
For lost & found and emergency assistance, please call 8908 4764*.
*Calls will be screened to serve you better.

CapitaStar 
As Singapore's leading lifestyle and shopping rewards program, CapitaStar rewards you for your everyday spend across participating properties and stores. Embark on a whole new shopping and dining experience as you get to earn cashback (in the form of STAR$®) or use eCapitaVoucher to pay. 
 
eCapitaVoucher 
Hassle-free of carrying physical vouchers & accessing it all through the CapitaStar app. Use eCapitaVoucher at over 3,380 stores across 30 participating properties islandwide! 

Find Out More
Midnight to before 6pm 
$1.60 for first hour 
$0.55 for every subsequent 15 minutes 

6pm to 1159pm 
$3.25 per entry 

Grace period: 10 minutes.

Motorcycle Parking Charges 
$1.30 per entry
Grace period: 25 minutes.

Prices indicated above are inclusive of prevailing GST
Kids Shower Room

Located at Level 4.

Nursing Room

Baby nursing rooms are located at Basement 1 and Level 4.

Playgrounds 

Westgate Wonderland is closed with effect from 17 Feb 2026. Stay tuned to what’s coming up next at Westgate by following our socials.

Connect to #CAPITALAND FREE WIFI to enjoy free wireless internet surfing.

Terms and conditions apply.

FREQUENTLY ASKED QUESTIONS

The health of our shoppers is of utmost importance to us. Due to the ever changing Covid situation, we have ceased the loaning of community shared items such as strollers, prams, battery packs and wheelchairs to better protect you. We apologise for the inconvenience caused.

Click here for more information on our current atrium activities. You can also visit our digital directories located within the mall at Basement 2 to Level 4 to find out more.

Click here to find out how to get to Westgate and the various transport options.

Please find our parking charges below. You can also visit our digital directories located within the mall at Basement 2 to Level 4 to find out more.

Car Parking Charges

Midnight to before 6pm 

$1.60 for first hour 

$0.55 for every subsequent 15 minutes 

6pm to 11.59pm

$3.25 per entry 

Grace period: 10 minutes

 

Motorcycle Parking Charges 

All day

$1.30 per entry

Grace period: 25 minutes

 

Prices indicated above are inclusive of prevailing GST

We wish to inform that complimentary shopper Wi-Fi at Westgate will be discontinued with effect from 1 Apr 2026. Shoppers may continue to access the internet via their personal mobile data plans. Where available, national public Wi-Fi networks such as Wireless@SGx, as well as Wi-Fi services offered by selected F&B outlets within the mall, may also be used. We remain committed to providing an enjoyable shopping experience for our shoppers. Thank you for your understanding.

Westgate is opened from 10am to 10pm. As each of the stores have different operating hours, please contact the individual stores to enquire to avoid disappointment.

Click here to check the available carpark lots displayed on top of the website. Please note that this information is not in real time.

Our Fire Command Centre is located at Level 1, near the entrance of Westgate Tower. Please note that the Fire Command Centre is not accessible to the general public and is for official use only.

As we digitalise our services, the Concierge will be closed with effect from 1 March 2024. You can approach our friendly Digital Service Advocates roaming the mall daily for further assistance or visit our website here for your enquiries, or our digital directories located within the mall at Basement 2 to Level 4 to find out more.

Westgate Wonderland is closed with effect from 17 Feb 2026. Stay tuned to what’s coming up next at Westgate by following our socials.

The nearest ATM machines are located at:

1. HSBC / UOB - in front of Tim Ho Wan (#01-13/14)

2. OCBC - in front of Sushi Express (#B1-26)

3. DBS Bank (#04-36)

4. Bank of China (#04-30/31)

The AXS machines are located in front of Lenskart (#02-38).

The CashCard Top Up machines are located at B2 and B3 carpark, near Lift Lobby A and B.

Our mall does not have any charging point, however you may find the PowerOn SG Mobile Charging Station near Sephora (#01-23/24).

The taxi stand / drop-off point is located at Level 1 near Tommy Hilfiger (#01-43).

The electric car charging bay is located at B3 carpark.

The Kiddy Rides are located at:

1. Smiley World Train Ride - near Shake Shack (#01-20 to 22 & 33)

2. Zoomoov (#04-K4)

Recycle Bins are located at:

1. Level 2 - near POP MART (#02-20)

2. Level 1 - near Sulwhasoo (#01-28)

3. Basement 1 - near CFOOT (#B1-K6)

 

Recycle Bottle vending machine is located at Level 1, near Fong Sheng Hao (#01-08).

Click here to find out more.

The nursing rooms are located at Basement 1 near Syoujin (#B1-13) and Level 4 near NK Robotics (#04-18).

The kids shower room is located at Level 4 near NK Robotics (#04-18).

There is a GP clinic located at Level 4 - The Clinic Group (#04-25).

There is a money changer located at Basement 2 - Million Dollar Exchange (#B2-K18/K19).

There is a dental clinic located at Level 4 - Nuffield Dental Westgate (#04-32).

In line with our digitalisation and sustainability efforts, the sale and redemption of physical CapitaVoucher(s) at our Customer Service Counters will not be available. As an alternative, you can still purchase/gift eCapitaVoucher(s) from our CapitaStar Mobile App. Please visit our website here to find out more.

Click here for the list of deals and promotions at Westgate.

Thank you for your interest in Westgate. Please visit our website here, choose Ad Panel/Atrium Space/Pushcart/Vending Machine under Enquiry Type to contact us, and we will get back to you soon.

Thank you for your interest in Westgate. Please visit our website here, choose Shop Space under Enquiry Type to contact us, and we will get back to you soon.

Please visit our website here, choose Compliments under Enquiry Type to leave us a compliment.

Please visit our website here, choose Feedback under Enquiry Type to leave us a feedback.

For emergency assistance, please call us at tel: 8908 4764. Please note that calls will be screened to serve you better.

Contact Us

Let our friendly chatbot or Visitor Experience staff assist you to make the most of your visit.

Contact us

Contact us at +65 6631 9931 (10am to 6pm daily, including Public Holidays).

Submit online enquiry form

For enquiries or feedback on Westgate, please submit the online enquiry form.